A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 17 / 17
I recently upgraded to the family subscription because the advert kept inturulting my music, I haven't given any family my info but the last week my music is constantly being stopped saying I can't listen on two devices. I added another profile as it's the only way I can listen but all my playlists are on the original. Also what's the point of the family subscription if I can only use it if no one else is?
Userlevel 7
+7
Hi there. You have to unlink your device and the Facebook, but I have already done it for you now. Please change your Facebook's password and your Deezer's password. Let me know if it helps!
this is the message I get when I opened my deezer today. But that's not true.
What should I do?
What should I do?
Userlevel 7
+1
Nobody else is using my account at this moment
Try to unlink all devices you have in your account and then reset your password or contact support 😉
My account keeps asking asking me to have familly account.
Nobody else is using my account at this moment
Nobody else is using my account at this moment
Userlevel 7
+10
- The OG
- 2951 replies
-
14 August 2018
Hi @Cecilie K
you should be able to change your password? Please contact support here and ask them to help you change it.
you should be able to change your password? Please contact support here and ask them to help you change it.
when i Played Deezer this morning on my iPhone, a message kept popping up saying that my account was bring listened to from another device,
but i only installed it on my iPhone so that is mot possible unless someone hacked into my account.
I tried changing the password, but it wont let me.
what do i do?
I used it on my podcast the other day though, could this be why? But i stopper the cast sunday and this message just appeared now.
but i only installed it on my iPhone so that is mot possible unless someone hacked into my account.
I tried changing the password, but it wont let me.
what do i do?
I used it on my podcast the other day though, could this be why? But i stopper the cast sunday and this message just appeared now.
Userlevel 7
+1
HI there, that's something we can't really check. Have you checked your listen history to see if the master profile has only been used by you? Or did you maybe find tracks there that you haven't played yourself? That would be an indicator for someones else accidentally using your profile
I have a family account so supposeni need to check that everyone is on their own profile but I set everyone’s up and I’m sure they are.....
Userlevel 7
+1
It should, if you stop the music. Do you share the account with anyone else who could be listening to music at the same time somewhere else?
Do I have a smart tv and an Amazon echo both with Deezer on
i turn my tv off so I presume that cuts it off
my Alexa shouldn’t keep it running when I shout alexa stop before leaving the house would it?
i turn my tv off so I presume that cuts it off
my Alexa shouldn’t keep it running when I shout alexa stop before leaving the house would it?
Userlevel 7
+1
Did you by any chance leave Deezer playing on another Device? You mentioned you listened on your car. If you were listening at work and didn't shut it down, you would get this message because with your subscription you can listen to one device at a time.
Account is already set to public.....
Userlevel 7
+7
yes, please try from a browser. Go to the alerts and sharing - https://www.deezer.com/account/share
Hey
thanks for the reply
i looked via my iPhone and cannot see any settings to check public or private
do I need to check via a laptop?
thank you
thanks for the reply
i looked via my iPhone and cannot see any settings to check public or private
do I need to check via a laptop?
thank you
Userlevel 5
+1
Hey! Could you send a picture of that error message, please? 🙂 Is your account set to private though? Please check in your settings and if it is private, set it to public and try again 🙂
Today I connected my Bluetooth to my car and played Deezer all the way to work (50minutes)
this evening when I re-connected it worked for 5 seconds then told me my account was private and I was unable to stream to devices
just want to play music through my car stereo
this evening when I re-connected it worked for 5 seconds then told me my account was private and I was unable to stream to devices
just want to play music through my car stereo
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