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Error message: Your Deezer account is currently in listening mode on another device


The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

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Best answer by Pia.Deezer 1 February 2020, 17:38

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417 replies

Userlevel 5
Badge +6

Sure @BabeBabe! On this article you can see all steps to do it. 😊

Take care!🤗

How do I transfer my music back to Deezer from Amazon music 

Userlevel 6
Badge +3

Hi @Clacksville 

I’ve already unlinked all the devices connected from your account so that should fix the problem, you just need to reset your password. Please delete the app and download it again, as mentioned in my last post.

If the problem persists, you can contact our Deezer Customer Care team directly and chat to us; they will be able to help,

Thanks ;)

Apologies for raking up an old thread but this is happening to me every day with no unknown devices and all users on their own profile. I've not used a PC to play and music is not being played on Sonos. I see that Deezer staff are able to take a look remotely to fix this. Is there anyone who can assist?

Userlevel 6
Badge +3

Hello @Zook7 

Thank you for reporting this. I've unlinked the devices linked to your account.

I've sent you an email with a link to reset your password also. Please delete the app, download it again and reset your password before connecting and everything should be OK.

Let us know if you have any issue, please.

Thank you! :)

Same error message for me, for quite a few weeks now

Userlevel 6
Badge +3

Hello @Kiara.jeggo 

I'm sorry to hear that. I've already unlinked the possible connected devices to your account. Also I've sent you an email with a link to reset your password. Please delete the app, download it again and reset your password before connecting and everything should be OK.

Please make sure also that if you are using Deezer on a PC, it’s not playing music at the same time on another device.

Enjoy Deezer! :musical_note:

 

Hey @Kiara.jeggo @Kath Logan I am sorry to hear that.
I have made some adjustments and updates in your account and also sent you a password reset link to your email. Please clic on that link, proceed to change your password and login again to your Deezer account.
That should fix the problem.
Apologies for the inconvenience.
 

Hi Jaime, thank you. But the problem still persists. It says someone else must be listening and that it can only be used on one device at a time. 
while i have Deezer on 3 devices (as allowed), it only gets listened to on one at a time. 
 

Please assist. Otherwise there’s no point having the premium subscription. 

Userlevel 7
Badge +7

Hey @Kiara.jeggo @Kath Logan I am sorry to hear that.
I have made some adjustments and updates in your account and also sent you a password reset link to your email. Please clic on that link, proceed to change your password and login again to your Deezer account.
That should fix the problem.
Apologies for the inconvenience.
 

I have family membership and when I go to use my own account I keep getting the error message that my account is in use on another device. This is now happening all the time.

Hello, we pay for a subscription that allows 3 devices to use Deezer. But often when listening, the music stops and a message pops up saying:

“your deezer account is currently in listening mode on another device. Your deezer account is strictly personal and may not be used to play music on another device at the sam time.” 
 

please can you help resolve this, because it defeats the point of paying for the subscription. 
 

thank you,

richard 

Userlevel 7
Badge +7

Heu @Ileen Urizar Bullock I’ve done some maintenance in your account and also sent you a password reset link to your email.
Please click on that link, proceed to reset your password and then login again.
That should fix the problem :)

I HAVE THE SAME ISSUE. CAN YOU PLEASE FIX MINE??

Userlevel 7
Badge +7

Hi @heyhey123 I have closed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password. Then login again to your account.

If the problem persists, do not hesitate to contact me again :)

This has been happening so much recently and its really irritating, there are no other devices connected o my account, I have Deezer family so everyone has their seperate account and uses only theirs yet it is still happening, I even went on the devices section in settings and deleted all of them and then tried to listen to music again and it still came up. Someone please help! 

Userlevel 6
Badge +3

Hello @fugitive 

I'm sorry to hear that. I've already unlinked the possible connected devices to your account. Also I've sent you an email with a link to reset your password. Please delete the app, download it again and reset your password before connecting and everything should be OK.

Let us know how it goes, please! 

Enjoy Deezer! :loudspeaker:

Well everytime the music stops and theres a message saying that I cant listen at the same time in two devices, but I only have one device. I've changed the password but the problem continues. Is my account protected?

Hi, just saw this message and not sure how to send my own message. I have Same listening mode issue... U mentioned you reset other people's accounts and passwords.... Can u do the same for me? Brian@htlabels.co.za 


I have unlinked your Facebook from your account. Please change your facebook password and then link it back again.
Also, a gente tem uma comunidade em português! Veja lá! 😉 https://pt.deezercommunity.com/

 

 

Userlevel 6
Badge +3

Hello @mikefcoulter 

We are sorry to hear that. Please use the reset link sent to you by email to reset your password; everything should be OK with your new password as we have already unlinked all the possible connected devices from your account.

Enjoy Deezer! :loudspeaker:

It started happening to me as well and it is so annoying! I'm this close to give up Deezer and take up another service.

Hi @Riverrat 

You can reach Deezer support here:

https://support.deezer.com/hc/en-gb/requests/new

Usually between 9 a.m. and 5 p.m. a red chat window opens at the bottom right, then you can get in touch with a supporter more quickly.

I have two Sony "Smart" tvs w  Sonos soundbars in 2 seperate rooms . I normally listen to Deezer on my  one in living room . Yesterday I listened to Deezer on my unit in the bedroom . I shut it off and then attempted to listen on original set and got the same message referred to above . TV is totally shut off 

 I need a reset , I have no intention of changing my password on my Google linked account.  This problem has obviously been going on for years.  Your customer no service is lame as can be.

 

 

Userlevel 7
Badge +7

Hey @SkitzoMrs 

Thanks for letting us know, apologies for the inconvenience.

I've done the same as the user above, so please change your password and reinstall the app. If this continues, let me know!

Hi, every time I try to listen to music or connect via Bluetooth I am getting the multiple device warning and my music stops playing. 

Userlevel 7
Badge +7

Hey @beukeskobi @Yuval Zilber 

Sorry for the inconvenience. I've had a look at your account and have carried out some due maintenance.

I sent you a password reset email too, so please change your password and report back to us if you have any further issues :relaxed:

I keep getting interrupted by the error; Hmm someone must be listening   how do I resolve this? I have tried to uninstall and reinstalling the app, also changed my password but the problem persists. How can I resolve it?

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