A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 8 / 17
Userlevel 7
+7
Hi there @Mynameduck
I've replied to you on another topic. Hope it helps ;)
Hey@drakezilla
Sorry that's happened. I've done the same and a bit extra here, from our side. Please reinstall the app to the latest version, follow my email and reset your password, and then let me know if the issue persists 👍🏼
I've replied to you on another topic. Hope it helps ;)
Hey
Sorry that's happened. I've done the same and a bit extra here, from our side. Please reinstall the app to the latest version, follow my email and reset your password, and then let me know if the issue persists 👍🏼
Userlevel 7
+7
Hi there @yair Gat @Mynameduck @Dgbviper
Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.
For more info on how to keep your account safe, please see here 👍🏼
Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.
For more info on how to keep your account safe, please see here 👍🏼
Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼
Hi Rudi, could you please send me this fix. I have exactly the same problem. Thanks
Snce noone replied to my post since yesterday, ill try here. Im also having this issue, reset my password already but the error persists. Help please.
Same thing here, i've done the same steps as above but nothing is working. I also uninstalled deezer in all my devices (including my phone) and only use it from the browser. Same thing.
Is there anything from this side that i need to do?
Best Regards
Is there anything from this side that i need to do?
Best Regards
Hi,
I Keep receiving the "Hmm.. Somme else must be listening..." even though i removed all possible linked devices and also changed my password.
I'm a subscription user which logs in using my email account .
Please advice
Thanks
Yair
I Keep receiving the "Hmm.. Somme else must be listening..." even though i removed all possible linked devices and also changed my password.
I'm a subscription user which logs in using my email account .
Please advice
Thanks
Yair
Today i tried to play some music on deeze while going home from work while i started to get notification that someone else is listening to music on my account. I cant see any other device besides mine thats linked, but i know i have deezer on my computer at home which is turned off right now. Ive changed the password but the problem persists. Recent songs show song from one author and has been playing for an hour or so. Can someone look into this or lend some help?
Userlevel 7
+7
Hi there @Rebeca Pierre
Sorry that's happened. I've had a look at your account and have done the same as mentioned above. Please change your password following the email I sent and login without FB to see if the issue persists.
Sorry that's happened. I've had a look at your account and have done the same as mentioned above. Please change your password following the email I sent and login without FB to see if the issue persists.
Userlevel 7
+7
Hi there @Bel1975 @Woodlock @Jakov Popovic
I've refreshed your cache on our side and unlinked devices. I've sent a password reset email as well. Please change your password and reinstall the app. Login as normal and let me know if it happens again.
@Wildcat91 that's odd. I'm sorry it didn't work. Our fix was deployed. You may need to change the account's email address. Have you got our most recent app? Try reinstalling and let me know.
I've refreshed your cache on our side and unlinked devices. I've sent a password reset email as well. Please change your password and reinstall the app. Login as normal and let me know if it happens again.
Hi, I've been using Deezer for a couple of months and I love it, but since few days ago the message saying that someone else is using my account is constantly popping up, this isn't possible since I've logged out of all devices except the one I use(no one knows my passwords or even that I use Deezer), I've even made sure to reinstall my app and have changed my password. This is driving me insane! Please find a way to fix it ASAP or I might have to find another music streaming service.
Hi!
The same tinhg just happened to me!
Apparently, I'm using deezer in 2 different devices, but that's not true. and there is music listed in my history that I never listened to.
I've tried to change my password but it was no longer the one I used to use, the number of characters is different, so I can't change it.
Please help.
The same tinhg just happened to me!
Apparently, I'm using deezer in 2 different devices, but that's not true. and there is music listed in my history that I never listened to.
I've tried to change my password but it was no longer the one I used to use, the number of characters is different, so I can't change it.
Please help.
Hi rudi
It didnt help me, still says someone else must be listening.. 😕
It didnt help me, still says someone else must be listening.. 😕
Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼
Me too sonce several months now i have family account and 9 sonos antennas and 6 devices....but they never play in parallel and still i get this issue it's extremely annoying since months now and i might change to spotify....if it still continue....u have to do something urgently...
Userlevel 7
+7
Hey there @Wildcat91
Sorry that's happening. I've refreshed your cache on our side, unlinked devices and sent a password reset email. Please change your password and let me know if it helps 👍🏼
Sorry that's happening. I've refreshed your cache on our side, unlinked devices and sent a password reset email. Please change your password and let me know if it helps 👍🏼
Userlevel 7
+7
Hi there @lovenjak
Sorry that's happened. All done now. I've sent you a password reset email, please change your password 👍🏼
Hey@Linnsiiss sorry to hear that. You may have to change your email address - the account seems ok. To change your email, please access Deezer.com via a desktop PC/Mac or contact our support team here.
Hi@scuzzy I've sent you a password reset email, after unlinking everything from our side. Please change your password and let me know if the problem persists.
Sorry that's happened. All done now. I've sent you a password reset email, please change your password 👍🏼
Hey
Hi
Please perform neccessary maintenance. The alien username was 'Ahmad'.
Greetings
Greetings
I’m having the same issue!!
tried to contact support but no one seems to be online to chat.
Delete app also , but that doesn’t seem to work
@ Deezer can you please help , as I haven’t been able to listen to music now for over 2week!
tried to contact support but no one seems to be online to chat.
Delete app also , but that doesn’t seem to work
@ Deezer can you please help , as I haven’t been able to listen to music now for over 2week!
Hello!
I got the message today that someone is using my account on another device. I entered your community today and read about what to do, So i removed all devices that were connected, changed password and logged out. I even restarted the phone and deleted and downloaded the app again as a fresh start, but i still get the popup message and i can see how other songs are being played when i enter the app again!
please help, it's quite irritating to pay for something and it doesn't work..
I got the message today that someone is using my account on another device. I entered your community today and read about what to do, So i removed all devices that were connected, changed password and logged out. I even restarted the phone and deleted and downloaded the app again as a fresh start, but i still get the popup message and i can see how other songs are being played when i enter the app again!
please help, it's quite irritating to pay for something and it doesn't work..
Hello! I got this message today when i used the app! I did as you recommended, removed all devices, changed password and logged out, but someone is still playing songs and adding playlists that i would never add! Please help! 😩
Hi,
I too have started to receive such messages within seconds of playing a song. I do not login via google or fb. I have changed my pw and restarted my phone.
My phone is the only connected device and all I use for Deezer, please advise
Thanks
I too have started to receive such messages within seconds of playing a song. I do not login via google or fb. I have changed my pw and restarted my phone.
My phone is the only connected device and all I use for Deezer, please advise
Thanks
Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼
This is happening to me too. I have a family subscription, and only 4 devices, yet I get the message regularly. Please can you help, it's really frustrating.
Thanks @Rudi
I did not receive reset email, but all my devices have been disconnected (or required to be disconnected/reconnected) and I already changed my password.
I did not receive reset email, but all my devices have been disconnected (or required to be disconnected/reconnected) and I already changed my password.
Hi! For a week now my deezer account says my deezer account is opened on another divice.
But that's not possible. I've tried to reinstall The app, but that didnt fix my problem. I changed my password and that didn't fix my problem either..
Im getting kind of ennoyed, im paying for a service that dont work.. Please help me or im gonna change over to Spotify.. 😞
But that's not possible. I've tried to reinstall The app, but that didnt fix my problem. I changed my password and that didn't fix my problem either..
Im getting kind of ennoyed, im paying for a service that dont work.. Please help me or im gonna change over to Spotify.. 😞
Hello,
Ive been having the same problem since last week. In our family account, some random user showed up. I deleted the user. I also changed the password, but it didn't log everyone out. Then I tried using "forgotten password" procedure, but the user is still in. I can see that music, unknown to me, was played in "previously played" playlist.
The password is not used anywhere else on the internet. Since a lot of people report such problems, it might be worth checking if anything could happen on your side.
Also, the lack of function to log out all users, is unbelievable.
Ive been having the same problem since last week. In our family account, some random user showed up. I deleted the user. I also changed the password, but it didn't log everyone out. Then I tried using "forgotten password" procedure, but the user is still in. I can see that music, unknown to me, was played in "previously played" playlist.
The password is not used anywhere else on the internet. Since a lot of people report such problems, it might be worth checking if anything could happen on your side.
Also, the lack of function to log out all users, is unbelievable.
Userlevel 7
+7
Hi there @suzuki_gsx @David Fontaine @Ina Ilyaeff
Sorry that was a problem. I've had a look at your accounts and sent a password reset email. Please change your password once more and let me know if the issue continues 👍🏼
Sorry that was a problem. I've had a look at your accounts and sent a password reset email. Please change your password once more and let me know if the issue continues 👍🏼
Page 8 / 17
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