A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 9 / 17
Userlevel 7
+7
Hi there @ryan1971
Sorry to hear that. I've had a look at your account and sent a password reset email. Please change your password and login as normal. And if the problem persists, let me know.
Sorry to hear that. I've had a look at your account and sent a password reset email. Please change your password and login as normal. And if the problem persists, let me know.
Userlevel 7
+7
Hi there @benletib @ccomery @Bruno Carneiro @danielfreitas
Sorry that's happened. I've had a look at your accounts and killed all sessions that could be open on another device. I've sent each of you a password reset email. Please change your password and login as normal, and let me know if the problem persists.
@benletib all users have been reporting good results after the fix was deployed and the account unlinked from devices by us. There's no option to clear the history or Flow but you can always create a new account and ask our support team to transfer your music over 👍🏼
Sorry that's happened. I've had a look at your accounts and killed all sessions that could be open on another device. I've sent each of you a password reset email. Please change your password and login as normal, and let me know if the problem persists.
Hello,
my account was hacked too. Yesterday.
I changed the password, I disconnected some unknown devices and I someone was still listening some (bad) music on my account. My flow is soiled...
After reading this thread, I disconnected every known devices and I cleanuped the application list too (I don't have a Chromecast!). I changed my password a 2nd time.
As far I can see, It's ok now.
How can I be sure ?
How to cleanup my history and my flow ?
my account was hacked too. Yesterday.
I changed the password, I disconnected some unknown devices and I someone was still listening some (bad) music on my account. My flow is soiled...
After reading this thread, I disconnected every known devices and I cleanuped the application list too (I don't have a Chromecast!). I changed my password a 2nd time.
As far I can see, It's ok now.
How can I be sure ?
How to cleanup my history and my flow ?
Hi,
the same issue with my account. I'm the only user and it is not possible that someone is using my account at the same time. I've deleted my other device from my account and I've changed password. I've also login and the error is coming up after 30 seconds of playing my music. Pls solve this issue otherwise welcom Spotify.
the same issue with my account. I'm the only user and it is not possible that someone is using my account at the same time. I've deleted my other device from my account and I've changed password. I've also login and the error is coming up after 30 seconds of playing my music. Pls solve this issue otherwise welcom Spotify.
I have the same problem, have changed my password. What do I do now? Please reply quickly.
Userlevel 7
+7
Hi there @alefla @farmer123
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼
Userlevel 7
+7
Hi there @maciek91x @Jeaston
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼
I have the same problem, I've changed my password to a stronger password, logged out and removed all devices but I still receive "Hmm... Someone else is listening etc" so Deezer is now unusable. I don't want to move elsewhere e.g. spotify but I'm paying £9.99 a month as a Deezer Premium user for something that doesn't work.
I just can’t use my account... It keeps saying there’s another device connected to my account but my phone is the only active device being displayed. Even after removing/reinstalling and changing password I still have the same issue...
Hi, same problem, done password change, restart TV player and computer, still have this message
I think already to stop my subscription
It is also annoying to read and search the solution in this forum.
Do you have some solution for me?
I think already to stop my subscription
It is also annoying to read and search the solution in this forum.
Do you have some solution for me?
Hi,
I'm having the same issue as the others. Already disconnected all my devices and apps, reset my password but I'm still receiving the annoying message.
What can I do?
I'm having the same issue as the others. Already disconnected all my devices and apps, reset my password but I'm still receiving the annoying message.
What can I do?
Mine is also stopping constantly saying so.eone else is using account but nobody is and only has my phone linked. I've just spent the last hour trying all suggestions and it's still not working. I think I might leave deezer if this continues.
Same here! Please help
im having the same problems, its really annoying
Hi,
I've got the same problem since yesterday.
I've reset password twice, remove device from connected devices... nothing works.
Please help me.
I've got the same problem since yesterday.
I've reset password twice, remove device from connected devices... nothing works.
Please help me.
Userlevel 7
+7
Hi there @Justinhunterbrown1 @DeezerMike @samiunn
Sorry you've faced this issue. It should be fixed now, so I've worked on your accounts and sent a password reset email. Please follow the email and change your password once more. When logging in, avoid using FB or Google.
Sorry you've faced this issue. It should be fixed now, so I've worked on your accounts and sent a password reset email. Please follow the email and change your password once more. When logging in, avoid using FB or Google.
Hi Rudi, thanks for your help, the issue is solved now.👍
Userlevel 7
+7
Hey @Jernej @billigotte
Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼
Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼
Seems to work now! Thanks @Rudi !
Same here. I need your assistance. I’ve changed my password, deleted and reinstalled the app but nothing worked.
Userlevel 7
+7
Hey @JaneyB
Sorry that's happened. I've had a look at your account and have done some maintenance. Please follow the password reset email and change your password once more, you shouldn't have any more problems 👍🏼
Sorry that's happened. I've had a look at your account and have done some maintenance. Please follow the password reset email and change your password once more, you shouldn't have any more problems 👍🏼
My account continues to be breached. I get emails saying my password has been changed, and my email updated to some guy in Algeria. My music is updated, he has put his name, address and DOB into my account, changed my image, linked his phone.
I have reset my password (after my account was lnked back to me), but again, he has linked the phone, changed my password and changed my music. I can see what he was listening too overnight.
What on earth is allowing this happen repeatedly? I don't have SM linked, this is direct premium account with deezer.
I have reset my password (after my account was lnked back to me), but again, he has linked the phone, changed my password and changed my music. I can see what he was listening too overnight.
What on earth is allowing this happen repeatedly? I don't have SM linked, this is direct premium account with deezer.
It keeps happening. And based on the number of users, it's definitely deezer's issues with social sites integrations. Mine using facebook and it just keeps filling my queue with artists Alkot Numes, etc and disconnecting. Made me paranoid and went through my facebook activity log and found nothing suspicious.
Rudi I’m having the same issues. Please assist. Seems odd a feature like google login wouldn’t be encouraged as well..
Page 9 / 17
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