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Error message: Your Deezer account is currently in listening mode on another device


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417 replies

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  • Lucky Star
  • 262 replies
  • December 16, 2019

When I’m listening to music online the app stops an tells me that my account is been used on another device. I enter my devices and there’s no other registrated. I’ve already changed my password and the problem is still there!

  • Tiny Dancer
  • 2 replies
  • October 10, 2019
Hi,
I Keep receiving the "Hmm.. Somme else must be listening..." even though i removed all possible linked devices and also changed my password.
I'm a subscription user which logs in using my email account .
Please advice
Thanks
Yair

  • Runaway Baby
  • 5 replies
  • May 16, 2018
Today I connected my Bluetooth to my car and played Deezer all the way to work (50minutes)

this evening when I re-connected it worked for 5 seconds then told me my account was private and I was unable to stream to devices

just want to play music through my car stereo

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  • Lucky Star
  • 262 replies
  • December 15, 2019

Happening again 6 or 7 times just on my commute this morning. But didn’t happen at all yesterday on a 40 minute drive. Happened twice without anything playing. 2 messages on top of one another. Needs urgent fix.

logged in TestFlight at the point of the third occurrence. 


  • Tiny Dancer
  • 3 replies
  • September 23, 2019
Sorry email was in different folders made reset works fine so far 10 min no pop up message .... Fingers crossed will update on that .
Thanks in meantime 🤪😜😀

  • 1 reply
  • September 16, 2019
Hello, same problem with my account. What should I do? It´s very disturbing. Thanks.-

  • Tiny Dancer
  • 4 replies
  • September 13, 2019
Music plays for a few seconds and then stops with a pop-up telling me that my account is being used on another device or page.

I've removed all social links, reset passwords, and unlinked all devices bu the issue persists.

Suggested flow music is not even in my language any more and the profile settings indicate a language change.

You guys really need to consider email notifications on login with IP location for security.

Please assist as I'd rather cancel my subscription than deal with this annoyance.

Alessandra.Deezer
Tiny Dancer
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Hey @Viktor Andreev Thanks for reaching out :) Can you make sure your girlfriend switches to her subprofile after log in? Please check this article for further information :) 


Deezer many times has stopped my music and show me notification - your Deezer account is currently in listening mode on another device. But it’s not true. I use a family account with my gf only. 

I changed the password but the problem has not solved.

Please do anything with it! I have been using your service for many years and pay money for it...

 


Rafael.
Alien SuperStar
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  • Alien SuperStar
  • 8543 replies
  • January 2, 2020
Lars Sprogoee Bentzen wrote:

Using deezer.com on google chrome. Being told that I listen to music from another account. Have family membership, so should be ok. But music keeps on stopping. Could someone from deezer look into this?

 

I removed all devices, please login again and let me know if it's now working ;)


  • Tiny Dancer
  • 2 replies
  • September 26, 2019
Seems to work now! Thanks @Rudi !

Rafael.
Alien SuperStar
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  • Alien SuperStar
  • 8543 replies
  • September 5, 2019
Hi there, please also change de password of your google account. I unlinked for you, please let me know if it helps!
We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.

Rob Igo
Alien SuperStar
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  • The OG
  • 2984 replies
  • February 11, 2019
Hmmm..

Contact support here they will be able to look into this for you.

Give them as much information as you can (your account details, you phone details etc).

  • Tiny Dancer
  • 3 replies
  • February 12, 2019
Thank you so much! I appreciate the help.

Rafael.
Alien SuperStar
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  • Alien SuperStar
  • 8543 replies
  • September 5, 2019
Yaakov Simon wrote:
I'm having the same issue - just started today. My device is the only one connected.

Really annoying!!!!



Hi there, please reset your password and let me know if it helps!

  • 0 replies
  • July 29, 2021

Hi @Riverrat 

You can reach Deezer support here:

https://support.deezer.com/hc/en-gb/requests/new

Usually between 9 a.m. and 5 p.m. a red chat window opens at the bottom right, then you can get in touch with a supporter more quickly.


  • 1 reply
  • September 19, 2019
Music stops with a message that I am using deezer on other device. I removed all connected devices, changed password but it keeps happening. First it was on iPad app, now I tried it desktop and I get the same message.

Rob Igo
Alien SuperStar
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  • The OG
  • 2984 replies
  • March 6, 2019
Hi @Martin Jensen

please contact support here with as much information you can give them (your device, your account details etc).

they will be able to look into this for you.

  • Tiny Dancer
  • 1 reply
  • September 9, 2019
Changed my pw 5 times now restart phone and it still happens AND someone is changing my songs!! Wtf is happening

benletib
  • 2 replies
  • October 2, 2019
Thanks @Rudi

I did not receive reset email, but all my devices have been disconnected (or required to be disconnected/reconnected) and I already changed my password.

  • Tiny Dancer
  • 3 replies
  • April 9, 2020

Thanks giving it a try


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  • Lucky Star
  • 262 replies
  • December 15, 2019

My phone is on iOS beta program, but just yesterday I believe it updated to iOS 13.3 public so not currently on beta (13.3 (17C54)). 
 

running latest Deezer beta 8.4.0.1


Pia.Deezer
Lucky Star
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  • Lucky Star
  • 818 replies
  • Answer
  • February 1, 2020

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago. 

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

  • Regularly scan your systems for malicious software
  • Avoid using the same password email combination for all online services
  • Change your password regularly and make sure it is a strong password combination
  • Use your email address as a login only
  • change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.


  • Tiny Dancer
  • 2 replies
  • September 20, 2019
I've been getting this message both in the app and on my PC, even though I'm only using one device at a time. I've disconnected all devices in the settings, changed my password, tried playing music after that but it still gives the same error message after about 20 seconds of playing. What else can I do?

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