A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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Userlevel 7
+7
Hi there
I've carried out maintenance on your account and sent a password reset email, as mentioned on a different reply I sent you on another topic 
Thank you for all your detailed feedback!
Userlevel 7
+14
- Bezi since 2017
- 2341 replies
-
1 September 2019
Has @Celine92100 said , as a first step resetting your password would be good .
That’s definitely not the answer to my question by the way. This has had a lasting impact on my account so needs a proper answer. Can you I mark it as answered?
Still reporting impact in these threads:
https://en.deezercommunity.com/features-feedback-44/feedback-what-do-you-think-of-flow-24402/index5.html#post148369
https://en.deezercommunity.com/your-account-and-subscription-5/can-my-flow-recommendations-be-reset-62021
Music plays for a few seconds and then stops with a pop-up telling me that my account is being used on another device or page.
I've removed all social links, reset passwords, and unlinked all devices bu the issue persists.
Suggested flow music is not even in my language any more and the profile settings indicate a language change.
You guys really need to consider email notifications on login with IP location for security.
Please assist as I'd rather cancel my subscription than deal with this annoyance.
I've removed all social links, reset passwords, and unlinked all devices bu the issue persists.
Suggested flow music is not even in my language any more and the profile settings indicate a language change.
You guys really need to consider email notifications on login with IP location for security.
Please assist as I'd rather cancel my subscription than deal with this annoyance.
Changed my pw 5 times now restart phone and it still happens AND someone is changing my songs!! Wtf is happening
this is the message I get when I opened my deezer today. But that's not true.
What should I do?
What should I do?
Hi Rudi, thanks for your help, the issue is solved now.👍
Userlevel 7
+1
Hey
Deezer many times has stopped my music and show me notification - your Deezer account is currently in listening mode on another device. But it’s not true. I use a family account with my gf only.
I changed the password but the problem has not solved.
Please do anything with it! I have been using your service for many years and pay money for it...
Thank you so much! I appreciate the help.
I have the same problem
Userlevel 7
+7
Hi there, please also change de password of your google account. I unlinked for you, please let me know if it helps!
We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.
We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.
We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.
Rafael, sorry but Deezer screwed up here! I have exactly the same issue. If I reinstall it, I will loose my downloaded media. I will never agree that you guys introduce an issue which we users need to troubleshoot. We are subscribers and we pay for this service. You guys should never introduce such check if you did not test properly prior to releasing it. You should be the ones fixing it, or granting everyone the Family Subscription until you figure it out.
Thank you for reporting it. We haven't introduced any feature related to this. Some of our users are experience the error, so that's what we're working on.
If you're not willing to carry out troubleshooting tips, it's fine, we understand. How about not reinstalling the app, but changing your password? I've carried out some maintenance tasks on your account and sent a password reset email. Let me know if you're willing to try and if it helps 👍🏼
Hi
- Removed all connected devices from the account
- Reset my password
- Uninstalled and installed the app again
On Twitter, Deezer help it asking me to create a new account and tell you guys to move my stuff from one to another. I am really shocked and frustrated on how bad Deezer does on solving issues. So, your "solution attempt" means I can no longer have the username I want and I need to start all over again? I am still waiting for you guys to solve your issue, so I can resubscribe. But in case it takes too long, I will just start all over again, but with Spotify instead! Are you guys gonna be able to sort it before that? Cheers...
Hi, I have a family account.
All four family members are with me in the room, no one else should have access. But when we each listen to Deezer, the music stops playing and a popup comes up saying the account is currently being used on another device.
I just changed my password but this still happened.
What should I do?
Thanks
Seems to work now! Thanks @Rudi !
Userlevel 7
+10
- The OG
- 2951 replies
-
6 March 2019
Hi @Martin Jensen
please contact support here with as much information you can give them (your device, your account details etc).
they will be able to look into this for you.
please contact support here with as much information you can give them (your device, your account details etc).
they will be able to look into this for you.
Userlevel 7
+7
Hi there @Kristofvm
Sorry that's happened. I've had a look at your account and have done some due maintenance. I've sent you another password reset email. Please change your password and when you have a chance, try logging in via a desktop PC/Mac and change the email address for your account as well. Let me know if the issue persists.
Sorry that's happened. I've had a look at your account and have done some due maintenance. I've sent you another password reset email. Please change your password and when you have a chance, try logging in via a desktop PC/Mac and change the email address for your account as well. Let me know if the issue persists.
Thanks giving it a try
It seems the issue resolved itself. 🙄
I also am having the same issue, with the app saying another user is on my account. However, I am the only user. I just now changed my password, but my service is still being interrupted with the same message.
I’m having the same issue.
also keep getting cut off on chat when trying to resolve it. Very frustrating!!!
also keep getting cut off on chat when trying to resolve it. Very frustrating!!!
Hi Rubi,
Looks lke Issue resolved.
Thank you
Yair
Userlevel 7
+3
Hi
I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues.
When I’m listening to music online the app stops an tells me that my account is been used on another device. I enter my devices and there’s no other registrated. I’ve already changed my password and the problem is still there!
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.