A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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Userlevel 7
+7
Using deezer.com on google chrome. Being told that I listen to music from another account. Have family membership, so should be ok. But music keeps on stopping. Could someone from deezer look into this?
I removed all devices, please login again and let me know if it's now working ;)
Happening again 6 or 7 times just on my commute this morning. But didn’t happen at all yesterday on a 40 minute drive. Happened twice without anything playing. 2 messages on top of one another. Needs urgent fix.
logged in TestFlight at the point of the third occurrence.
No VPN this time either so exclude VPN from the possible causes
Userlevel 7
+7
Really annoying!!!!
Hi there, please reset your password and let me know if it helps!
Direct 4G. Full strength. Originally I thought maybe changing cell towers but driving 20km yesterday had no issues
password changed, devices removed, and always voice error, please help me
I’m experiencing this just walking through the city now so no big changes. I can’t even get through half a song.
My phone is on iOS beta program, but just yesterday I believe it updated to iOS 13.3 public so not currently on beta (13.3 (17C54)).
running latest Deezer beta 8.4.0.1
Userlevel 7
+7
Hi there @benletib @ccomery @Bruno Carneiro @danielfreitas
Sorry that's happened. I've had a look at your accounts and killed all sessions that could be open on another device. I've sent each of you a password reset email. Please change your password and login as normal, and let me know if the problem persists.
@benletib all users have been reporting good results after the fix was deployed and the account unlinked from devices by us. There's no option to clear the history or Flow but you can always create a new account and ask our support team to transfer your music over 👍🏼
Sorry that's happened. I've had a look at your accounts and killed all sessions that could be open on another device. I've sent each of you a password reset email. Please change your password and login as normal, and let me know if the problem persists.
Also having this issue. Account is basically totally unusable. I can’t get through 20 seconds of a song. I thought it was an iOS Beta issue at first but it’s across all platforms. I don’t believe it’s a hack but not sure. I put a lot of details in this thread. Can you move or merge it to the correct forum? https://en.deezercommunity.com/ios-beta-program-feedback-31/ios-beta-8-4-0-1-has-twice-told-me-i-m-listening-on-another-device-and-once-started-playing-an-uninown-album-instead-of-flow-61857#post147630
A
Hi
You can reach Deezer support here:
https://support.deezer.com/hc/en-gb/requests/new
Usually between 9 a.m. and 5 p.m. a red chat window opens at the bottom right, then you can get in touch with a supporter more quickly.
It’s working fine again now. It’d be good to check why.
Userlevel 7
+7
Hi there @Jessicahindriks
Sorry to hear about that. I've checked your account on our side and did the following: unlinked all devices and Google login and sent you a password reset email. Please change your password to a strong one and login again, using your email and not Google. Let me know if it helps 😉
Sorry to hear about that. I've checked your account on our side and did the following: unlinked all devices and Google login and sent you a password reset email. Please change your password to a strong one and login again, using your email and not Google. Let me know if it helps 😉
Userlevel 7
+3
Hi
Please make sure that only one device is connected per profile.
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software (please on all devices of the family)
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
Please let me know if you are still experiencing any further issues
Why am I getting a notification that my Deezer account is in Listening Mode on another device? When it’s Not!
And I’m getting these weird playlists in my Recent Tab, as if I have listened to those playlists??
thank you.
And I’m getting these weird playlists in my Recent Tab, as if I have listened to those playlists??
thank you.
Music stops with a message that I am using deezer on other device. I removed all connected devices, changed password but it keeps happening. First it was on iPad app, now I tried it desktop and I get the same message.
Today I connected my Bluetooth to my car and played Deezer all the way to work (50minutes)
this evening when I re-connected it worked for 5 seconds then told me my account was private and I was unable to stream to devices
just want to play music through my car stereo
this evening when I re-connected it worked for 5 seconds then told me my account was private and I was unable to stream to devices
just want to play music through my car stereo
I've been getting this message both in the app and on my PC, even though I'm only using one device at a time. I've disconnected all devices in the settings, changed my password, tried playing music after that but it still gives the same error message after about 20 seconds of playing. What else can I do?
Userlevel 7
+7
Hi there @MS2703 @dgjones @courtny @vsab @Inzanesane
Thank you for your patience and sorry that's happened. Our devs are currently investigating this. In the meantime, I've done some maintenance on your accounts and sent a password reset email. Please change your password once more and let me know if the issue persists so that I can pass the information to our devs. Also, try to login with email directly, not using FB or Google.
Thank you for your patience and sorry that's happened. Our devs are currently investigating this. In the meantime, I've done some maintenance on your accounts and sent a password reset email. Please change your password once more and let me know if the issue persists so that I can pass the information to our devs. Also, try to login with email directly, not using FB or Google.
Sorry email was in different folders made reset works fine so far 10 min no pop up message .... Fingers crossed will update on that .
Thanks in meantime 🤪😜😀
Thanks in meantime 🤪😜😀
Hello,
This is extremely tedious and frustrating espcially when has a premium account. I suspect it might be an effect of the desktop app but of course, this won’t solve any problems. I changed my password several times, and nothing seems to work.
Any login attempts should be indeed notified of, but I suspect another inherent bug exists that causes this error.
Hello, same problem with my account. What should I do? It´s very disturbing. Thanks.-
Userlevel 7
+7
Hey @galloric
I've replied to you in another topic. Please have a look 😉
I've replied to you in another topic. Please have a look 😉
Thanks @Rudi
I did not receive reset email, but all my devices have been disconnected (or required to be disconnected/reconnected) and I already changed my password.
I did not receive reset email, but all my devices have been disconnected (or required to be disconnected/reconnected) and I already changed my password.
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