A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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Same here, @Rudi
Help!
Help!
Userlevel 7
+7
Hi there
Sorry that's happened. In order to help you I've carried out some maintenance on your account and sent a password reset email.
Please change your password and log in directly with email and password, not with Google. Let me know how it goes 
I keep getting a message that my account is in listening mode in another device.
Only its not
i dont have any other devices registered and when i try to reset my password it wont let me!!!
I’ve attached some screenshots of when i try to do that.
Please help
Only its not
i dont have any other devices registered and when i try to reset my password it wont let me!!!
I’ve attached some screenshots of when i try to do that.
Please help
Userlevel 7
+7
Hey
Please follow the password reset email I've sent you and reinstall the app to the latest version after changing the password. Then login as normal and let me know if it's ok ;)
Userlevel 7
+7
Hi there @matejudo @zuludunba
Sorry that's happened. I can confirm if it was an issue on our side. Thank you very much for your patience.
Sorry that's happened. I can confirm if it was an issue on our side. Thank you very much for your patience.
Userlevel 7
+7
Hi there
Sorry you've had this experience. I've sent a password reset email after some maintenance. So please change your password once more and try to login after reinstalling the app to the latest version ;)
Furthermore, seems like a bot in control as the queued list always changes to the same songs when I get the pop-up.
my Deezer is telling my i have too many devices on my account, but tells me there is a error when i want to look at what decices are on
Hello 
Have a nice day!
I have the same issue.
HiÂ
Â
and you’re 100% sure nobody is using your account via the web etc. (as you can only listen to music on one device at a time)?
Â
If you’re 100% - try logging out of your device, restarting it and logging back in.
Â
if it still happens try changing your password as well.Â
Â
Let us know how you get on.
Hi, I had the same problem today. Nobody and no other devices listens to music with my account. Plus reseted my password, got a new one, but still have the problem. Then I erased my deezer app, installed but yet the problem still occurs and the music stops in the middle of the song. It's annoying and as I see there is a dead end while saving the day.. Please help!Â
I have the same problem. Checked logged on devices (only my phone is logged in), changed the password: didn't work. Can someone help me? I also reinstalled the app, didn't work either..
Same problem here and I sign up using my Google account so I can't even change my password because I don't have a Deezer Password! I deleted the app reinstalled it signed out and in several times and I just can't listen to music on the app anymore...
Please let me know a working solution, otherwise I was thinking about Spotify for sometime anyway so this could be an opportunity for me switch...
Please let me know a working solution, otherwise I was thinking about Spotify for sometime anyway so this could be an opportunity for me switch...
I have the same problem, have changed my password. What do I do now? Please reply quickly.
Userlevel 7
+10
- The OG
- 2951 replies
-
11 February 2019
Hi @mebrother
you normally only get this message if music is being played on another device (I've noticed that some devices don't show on your "connected devices" list e.g. my tv which has the Deezer app).
Try changing your password as this will require any devices you want to use to log in again.
Let us know how you get on 🙂
you normally only get this message if music is being played on another device (I've noticed that some devices don't show on your "connected devices" list e.g. my tv which has the Deezer app).
Try changing your password as this will require any devices you want to use to log in again.
Let us know how you get on 🙂
Userlevel 7
+7
Hi there @fco1278
Our devs are looking into the matter. Sorry you've been experiencing this.
In the meantime, please check this useful topic on keeping things safe 😉
Our devs are looking into the matter. Sorry you've been experiencing this.
In the meantime, please check this useful topic on keeping things safe 😉
Userlevel 1
I'm having this issue as well and I'm already a paid Premium subscriber!!
I'm about to cancel my subscription and move back over to Spotify if it continues.
Can you please fix this?!
I'm about to cancel my subscription and move back over to Spotify if it continues.
Can you please fix this?!
Page 17 / 17
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.