One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7060 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

R

Rupali.Gill

Roadie

I’m having the same issue for the past week and I don’t have Deezer installed on any other device aside from my iPhone. It’s very frustrating! I’ve been using deezer for months now with no problem whatsoever until now. Love the service normally. What’s the best solution?

K

Karoly Schramm

Roadie

wtf is going on!!??
I don't leave just because I don't k now yet how to export my playlists.....

It really poor...
I guess lot of us is suffering AND NO HELP, NO ANSWER???

N

nathansol

Roadie

It is happening with me aswell. I have tried everything that the other people in this thread have done with no success. I hope the devs find and fix this bug soon, it is REALLY annoying.

M

monir

Roadie

I've done all the shit mentioned by deezer support, changed my password twice and logged out and in. nothing seems to be working. if this is not solved today I'm deleting my account for sure. the guy keeps playing his own personal playlists his username is Moh.Abdul

I

Inzanesane

Guitar Hero

HI,
I am having the same issue. Already reinstalled and reset password but still get the same message.

Rafael.

Ultimate Superstar

Hi Fabio, I cleared all devices and cache from our side, but please change the password of your facebook as well!

Rafael.

Ultimate Superstar

Hi there, please change your password and reinstall the app! Let me know if it helps!

V

vsab

Roadie

Music stops with a message that I am using deezer on other device. I removed all connected devices, changed password but it keeps happening. First it was on iPad app, now I tried it desktop and I get the same message.

C

courtny

Roadie

Eerytimee I try to use my deezer a message saying that someone is already using it keeps popping up , I have changed my password, logged out then back in and restarted my phone and it's still saying the same thing

M

monir

Roadie

Hi there, please change your password and reinstall the app! Let me know if it helps!

Dear Rafael it won't help, I've mentioned that I've changed it twice. there is someone using the app with me and it's obvious that hundreds of people are having the same shitty bug. If you're development team won't look into this then deleting my account would be the only solution left.

Show more replies

I've done all the shit mentioned by deezer support, changed my password twice and logged out and in. nothing seems to be working. if this is not solved today I'm deleting my account for sure. the guy keeps playing his own personal playlists his username is Moh.Abdul

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