A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
View original
Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 14 / 17
I’m having the same issue!!
tried to contact support but no one seems to be online to chat.
Delete app also , but that doesn’t seem to work
@ Deezer can you please help , as I haven’t been able to listen to music now for over 2week!
tried to contact support but no one seems to be online to chat.
Delete app also , but that doesn’t seem to work
@ Deezer can you please help , as I haven’t been able to listen to music now for over 2week!
i have currently the same issue.
@Alessandra.Deezer @Rudi , your support will be very appreciated.
- reseted passwords
- removed connected devices
- removed apps (chromecast)
- removed facebook link (after clicking and confirming seems to do not complete the action)
I've done some more digging and it appears that all those affected are probably playing the same artists. I can tell because my last.fm account was linked to deezer and all the artists I didn't recognise have new profiles on last.fm (which generate new ones if the artist isn't known/hasn't been played before).
I then looked at all the last.fm profiles which are "top fans" i.e. have scrobbled these artists a lot recently. All are uncharacteristic of their taste in music, so I can only deduce that all those with this issue recently are being affected by the same malicious user/hacker.
This isn't a last.fm issue since unlinking the profile and setting two different passwords for both accounts still doesn't kick this other user from my account.
I then looked at all the last.fm profiles which are "top fans" i.e. have scrobbled these artists a lot recently. All are uncharacteristic of their taste in music, so I can only deduce that all those with this issue recently are being affected by the same malicious user/hacker.
This isn't a last.fm issue since unlinking the profile and setting two different passwords for both accounts still doesn't kick this other user from my account.
i am having this issue right now 1-8-2019 and i did all the steps a lot of user have done
- reset my password
- removed connected devices
- removed apps etc
It started happening to me as well and it is so annoying! I'm this close to give up Deezer and take up another service.
HI,
I am having the same issue. Already reinstalled and reset password but still get the same message.
I am having the same issue. Already reinstalled and reset password but still get the same message.
Please perform neccessary maintenance. The alien username was 'Ahmad'.
Greetings
Greetings
Fortunately and unfortunately, this is a known issue:
The “fortunately” is that there’s some account maintenance that can sometimes stop this from happening.
The “unfortunately” is that, as you’ve experienced, there doesn’t seem to be a way to immediately stop it. I changed my password, started messing with their songs by skipping back and forth, and then started playing songs like “Crossed Wires” and “LOGOUT” over and over. I’m not sure if they got the message or not but eventually it stopped and didn’t come back (before any “maintenance” was carried out).
Did you notice any other symptoms? Is it just the error and your music is being controlled, or have you noticed anything like favourite tracks being added that you didn’t add, any library changes etc?
Hi! I have the same issue! Already reset my password and devices but I’m not able to listen more then 1 minute without the message of another device connected pop up
Mine is also stopping constantly saying so.eone else is using account but nobody is and only has my phone linked. I've just spent the last hour trying all suggestions and it's still not working. I think I might leave deezer if this continues.
I'm having the same issue as of today. I deleted all connected devices, reset my password, logged out, restarted the app but it's still happening.
Userlevel 7
+7
Hi there
Replied to you on another topic, thanks for reaching out to us 
Userlevel 7
+7
Hi there
There's no reset option. But we've spoken to our product managers who work with recommendations and they say that it's actually better for the algorithm if you keep favouriting tracks and removing the ones you don't recognise - than starting from scratch. Flow will adapt to your tastes better. It might take a bit of time, but the result will be better in the end. Also, if you don't recognise tracks or albums, also use the 'don't recommend' feature.
I'm having the same issue but I'm sure it's someone who was once on my family subscription, since I've restarted with just a premium subscription, removed linked devices as possible, changed password, attempted to change email, logged out and back in, and it's a war for listening privileges because I can't force remove them. Please help!
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues.
This isn’t the issue. This has been happening for months to many users. My account started doing it after about 4 hours of making it, and I was using a randomly generated password. (NO ONE HACKED MY PASSWORD IN 4 HOURS). Best of luck with your program, I’m going back to Spotify.
Userlevel 7
+10
- The OG
- 2951 replies
-
1 August 2019
Hi @Anca Porosnicu
got into your app and under manage devices disconnect / remove all devices.
then log out of your app.
uninstall the app from your phone
Reset your password using this link:- https://www.deezer.com/password/reset
RESTART your phone (important)
re-install the app
log in using your new password
Let us know how you get on 🙂
got into your app and under manage devices disconnect / remove all devices.
then log out of your app.
uninstall the app from your phone
Reset your password using this link:- https://www.deezer.com/password/reset
RESTART your phone (important)
re-install the app
log in using your new password
Let us know how you get on 🙂
Hi,
I'm having the same issue as the others. Already disconnected all my devices and apps, reset my password but I'm still receiving the annoying message.
What can I do?
I'm having the same issue as the others. Already disconnected all my devices and apps, reset my password but I'm still receiving the annoying message.
What can I do?
Userlevel 7
+7
Hi there
Sorry that's happened. I've run due maintenance on your accounts and sent password reset emails. Please change your password, reinstall the app to the latest version and try to login as normal :thumbsup_tone2:
Userlevel 7
+7
Hi
I've done some maintenance on your account and sent a password reset email. Please change your password again and let me know if it helps!
Hello
Have a nice day 
Hi, every time I try to listen to music or connect via Bluetooth I am getting the multiple device warning and my music stops playing.
Userlevel 7
+7
Hey @Martin Jensen
I can see here that you're on a Family subscription. It's true, you can't listen to music in more than one device per profile at the same time. Please ensure that you're logged under different Family profiles if you're listening to music at the same time.
For more info, please see here 😉
I can see here that you're on a Family subscription. It's true, you can't listen to music in more than one device per profile at the same time. Please ensure that you're logged under different Family profiles if you're listening to music at the same time.
For more info, please see here 😉
Page 14 / 17
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.