A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 14 / 17
I keep getting a message that my account is in listening mode in another device.
Only its not
i dont have any other devices registered and when i try to reset my password it wont let me!!!
I’ve attached some screenshots of when i try to do that.
Please help
Only its not
i dont have any other devices registered and when i try to reset my password it wont let me!!!
I’ve attached some screenshots of when i try to do that.
Please help
I'm having the same issue. I've reset my password. I've removed all other devices. But the message still appears. It started happening yesterday.
Userlevel 1
thank a lot, I did it as you said, but it didnt work,
Userlevel 7
+14
- Bezi since 2017
- 2342 replies
-
29 August 2019
I would suggest the following steps :
Go to Deezer.com and click on your profile image in the top right corner . Choose account settings and go to connected devices . Unlink the devices from there . Next reset your password using the link below :
https://www.deezer.com/password/reset
Try using your account as usual and see if the problem has been solved .
Go to Deezer.com and click on your profile image in the top right corner . Choose account settings and go to connected devices . Unlink the devices from there . Next reset your password using the link below :
https://www.deezer.com/password/reset
Try using your account as usual and see if the problem has been solved .
Userlevel 1
Since this morning my dezzer stops every 2 minutes, it says that another device is using my account but thats imposible, is someone hacking my account?
Userlevel 7
+7
Hi there @puddles
Our Deezer Legend@Noam Asulin replied to you on another topic. But to helps things out, I've unlinked your devices and sent you a password reset email. Try changing your password and logging in with email and password directly.
Our Deezer Legend
Userlevel 7
+14
- Bezi since 2017
- 2342 replies
-
26 August 2019
Hi my Deezer account says my account is currently in listening mode on another device and it says my only linked device is my phone. My music cuts off after playing for a short period. What can I do to fix it?
Hi my Deezer account says my account is currently in listening mode on another device and it says my only linked device is my phone. My music cuts off after playing for a short period. What can I do to fix it?
Userlevel 7
+10
- The OG
- 2951 replies
-
22 August 2019
HI @archrees & @dlle
OK try this: -
Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
Restart your phone - reset your Deezer password: - https://www.deezer.com/password/reset
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)
If it still happens contact support here with as much information as you can give them.
Good luck! :)
P.s. I'd change the way you log in so that it's via email (not facebook) - this can be done via the account settings page when you access it via a web browser (not the app).
OK try this: -
Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
Restart your phone - reset your Deezer password: - https://www.deezer.com/password/reset
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)
If it still happens contact support here with as much information as you can give them.
Good luck! :)
P.s. I'd change the way you log in so that it's via email (not facebook) - this can be done via the account settings page when you access it via a web browser (not the app).
I have the same issue.
Userlevel 7
+10
- The OG
- 2951 replies
-
21 August 2019
Still.. disconnect all, reset your password and see if it helps.
Hey Rob.
I looked there.
there is only my device and my GF’s, which she is not using.
She was beside me when I was getting disconnected.
I looked there.
there is only my device and my GF’s, which she is not using.
She was beside me when I was getting disconnected.
Userlevel 7
+10
- The OG
- 2951 replies
-
21 August 2019
Hi @alexandru.ciobica
it sounds like your account is being used on another device.
Disconnect all devices (see here: - Manage Connected Devices: - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices- )
And then reset your password: - https://www.deezer.com/password/reset
Let us know how you get on 🙂
it sounds like your account is being used on another device.
Disconnect all devices (see here: - Manage Connected Devices: - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices- )
And then reset your password: - https://www.deezer.com/password/reset
Let us know how you get on 🙂
Why am I getting a notification that my Deezer account is in Listening Mode on another device? When it’s Not!
And I’m getting these weird playlists in my Recent Tab, as if I have listened to those playlists??
thank you.
And I’m getting these weird playlists in my Recent Tab, as if I have listened to those playlists??
thank you.
Someone keeps playing music on my deezer account, I've unlinked all listed devices and apps and changed the password a few times but it is still happening can someone help me! Thanks
Userlevel 7
+7
Please reinstall the app and change your password. Let me know if it helps!
Userlevel 7
+7
I have looked around the forums and followed every step explained in the other threads. its not working.
I know someone else is on my account since playlists pop up of music i dont listen to at all.
But no device but my own is linked.
Maybe a forced logout is possible on deezers end to solve this?
Hi there, please reinstall the app change your password. Let me know if it helps!
Ive had this happen before and reset everything but it has happened again!
Userlevel 7
+7
- removed connected devices
- reset my password
- removed apps etc
I removed your google account as well. Please change your Google account and reinstall Deezer. Let me know if it helps!
Same problem here since yesterday (01-08-2019) already completed this steps:
- removed connected devices
- reset my password
- removed apps etc
For the last couple of days the message in The title pops up for me.
I have looked around the forums and followed every step explained in the other threads. its not working.
I know someone else is on my account since playlists pop up of music i dont listen to at all.
But no device but my own is linked.
Maybe a forced logout is possible on deezers end to solve this?
I have looked around the forums and followed every step explained in the other threads. its not working.
I know someone else is on my account since playlists pop up of music i dont listen to at all.
But no device but my own is linked.
Maybe a forced logout is possible on deezers end to solve this?
Userlevel 7
+10
- The OG
- 2951 replies
-
2 August 2019
Hi @PStar
Firstly have you read the links mentioned above?
Also would you try this in exact order:-
Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)
Let us know how you get on 🙂
Firstly have you read the links mentioned above?
Also would you try this in exact order:-
Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)
Let us know how you get on 🙂
I have had exactly the same problem as above for the last few days.
I am the only one using the account and I only have one device linked.
I have also changed my password and I have uninstalled and reinstalled the App but am still getting the same issue.
This is massively frustrating...and also embarrassing when you have guests. Apart from switching back to Spotify or Amazon music that have never given me these problems 😉 do you have any other suggestions? Thanks
I am the only one using the account and I only have one device linked.
I have also changed my password and I have uninstalled and reinstalled the App but am still getting the same issue.
This is massively frustrating...and also embarrassing when you have guests. Apart from switching back to Spotify or Amazon music that have never given me these problems 😉 do you have any other suggestions? Thanks
Userlevel 7
+10
- The OG
- 2951 replies
-
1 August 2019
Hi @Anca Porosnicu
got into your app and under manage devices disconnect / remove all devices.
then log out of your app.
uninstall the app from your phone
Reset your password using this link:- https://www.deezer.com/password/reset
RESTART your phone (important)
re-install the app
log in using your new password
Let us know how you get on 🙂
got into your app and under manage devices disconnect / remove all devices.
then log out of your app.
uninstall the app from your phone
Reset your password using this link:- https://www.deezer.com/password/reset
RESTART your phone (important)
re-install the app
log in using your new password
Let us know how you get on 🙂
Page 14 / 17
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