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crashing

Everytime I open the app as long as I'm connected to internet the app crashes. If I open the app without internet it works normally. Now I can't download new songs nor stream.

Streaming problem on Desktop app

Since 8. V., I started experiencing problems with listening music via Deezer desktop application, on PC. The problem is in frequent interruptions in streaming music. This problem doesn't appear if I listen via Deezer's web site. On Deezer's help chat I got advice that I should update Flash Player (a...

can’t connect to network in Deezer iOS mobile app

Deezer hasn’t been working for me since 14th June. It says cannot connect to Internet when my 4G is working fine. I have iPhone 11 pro. It works when I connect to another hotspot or if I connect to WiFi. I have tried everything, deleting app and reinstalling, updating software, changing settings. I...

Equalizer not working on iOS 13 beta

When equalizer is activated there is just noise, IOS13 beta 4

How to opt-out to automatic Hi-Fi upgrade

I got a mail where I'm being told I will be upgraded to HiFi for a small amount of money. The problem is I don't even want HiFi, so, who I can opt-out of that automated upgrade?

How to stop auto play on Deezer - when last track ends

HiI simply want to stop deezer automatically playing new/random music when my track/album ends.Not interested in recommendations, I just want to control what I to listen to (at all times), not what some AI thinks I want.This is easy in spotify, but I can't find this simple setting in Deezer. Trial s...

Songs skip back

Recently I've been having problems with songs skipping parts or skipping back and it's always on the same parts of the song. It happens online and offline. I have premium account and I've tried everything - restarting my phone, deleting chache and smart chache, reinstalling app etc etc.. I use huawe...

Desktop app music stops at almost every track

Hi, Since I got my new Macbook pro, which uses High Sierra (10.13.6), I am having troubles with Deezer (both on the desktop app and website). The music starts but eventually stops at some point in the song. This does not happen for every song, but I would say about at least 10 times within 1 hour,...

Siri shortcuts not working properly on Deezer iOS app

Siri on the Deezer app is not working properly, whether I use the built in iOS13 capabilities (“Hey Siri, play my favourite tracks on Deezer) or whether I use shortcuts created in Siri Shortcuts. Most of the times, Deezer won’t recognise any of my playlists and will just start playing my flow or a s...

List of Favourite albums

I just have bought a Premium Deezer for a year. Yesterday I had 1042 beloved albums, now I have 996 (in the morning there were 991, since then I have added 5, just to test if it is possible). Is there any reason for such inconvenience? If there is a limit (like on other lists up to 1000) what is t...

Facebook and Twitter integration issues

Hello everyone! I have my Facebook linked to Deezer account an it have been working fine for years. but about a month ago, The web version seemed to be unlinked to my Facebook. I checked account settings in Deezer and it seems to me linked but if i tried to share a song it appears that it needs to...

Sudden lost of music in Favorites / I lost half of my favorites

Hello, While listening to Deezer for the past 5 hours, adding some new songs freshly discovered, I came to my Favorites to realize many songs had disappeared and the last added were not even there.I can't quantify the number of lost music compared to yesterday but more than 100. I am very puzzled as...

Can't download podcast episodes after update on Deezer Android app

After this new update it will only allow me to download new episodes of podcast, not older episodes?

Profile switching issue on Deezer mobile app

Hi, I wrote to you recently as I was having issues switching between family user profiles on my Deezer app when using a cellular connection (no issue when on wifi) On cellular when I try to switch to another profile it hangs and does nothing, then I have to force close and log back into the app. I...

my Deezer premium account deleted again

hello . Until today I had a premium account in your app . This is the second time that all my data has been deleted and i need a new registration. how to restore it?

Favourite tracks playlist does not show all my favourite songs

Hello, I am facing an issue since last week concerning my favorite tracks. The last songs I added to my favorite tracks disappeared (they were there last week and they are not any more) When I look for the song in the search bar and I go to the artist page, I can see that the heart is clicked so t...

Ads much louder than music on Deezer

The Windows Store Deezer app updated a day or two ago to 4.0.5. Since then, ads have been much, much louder than music. I'm assuming that this is a bug where the volume control isn't applied to the ads.

impossible play my playlist on my Onkyo TX-8150 connected ampli

Hi, I use a TX-8150 connected Ampli to play my deezer music. I'm connected in with my usual creditentials. Using the remote application of the ampli I managed to see and play my Artist, my Album, and I see my playlist but it's impossible to play with this error message: Would anybody know how to fi...

Sharp aquos LC-55CUG8062E net+ deezer app freezing

I have a Sharp smart tv LC-55CUG8062E with net+ os. When I listen to music via deezer app on tv app freezes up and in fact tv completely freezes up to the point I have to plug it out to make it restart. Tv’s sw is up to date. I tried uninstalling deezer app. I always listen to my flow on deezer. It...

Full storage

I’ve been downloading albums to deezer, but with only about 5-6 albums on it, it’s come up with my storage being full. Why is this?

long loading time favorites on Deezer Android app

I have a Samsung S20+. I download my favorites for offline listening. But even when I'm online it takes a couple minutes to load my favorites...everytime. Why? Please help!

How do I play only a specific album or playlist on Deezer? Deactivate track mix suggestions/recommendations

When I play the album, the playback doesn't stop at the end, but other songs by the artist or similar style continue, and that's confusing. Is there any way to set only a specific album or playlist as in the competition?

vewd app store, deezer app not working

I were using Deezer app, on Vestel smart TV, loaded from vewd app store but nowadays it is not working. When I open Deezer there is white screen. I speak with manufacturer, and they told it's fault of app.

Cannot Play Any non-downloaded song on mobile network

Hi there! Let me just say first that I've enjoyed Deezer a lot , especially the custom daily playlists that are really well made. Great job! Since around 2-3 weeks ago ( or maybe later, I can't remember when it started) I've had an issue when trying to stream music while on mobile network. Here is...

Why have I been asked to reauthorise and when I have all my music under favourites is not mine

I have been asked to reauthorise and when i did my playlist has been replaced. Anyone know why or how i can contact these hard and frustrating people

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