phone call

Worst customers service 

If they promised to get back to you and didn’t, I agree—it’s not okay.

If I were you, I’d make another phone call and let them know how you feel about it.

You’re always welcome to share your experience here, but Deezer users in this space unfortunately won’t be able to resolve the issue for you.

Hi ​@Ashleybeech that’s weird since Deezer Customer service does not offer phone support. 
Could you provide more information in order to help you?
Thanks