Samsung TV keeps loading and nothing happens (cannot play My Music)

Same story month in and month out... Guys get Spotify!

I moved and it works perfectly. You too wont have to sit on tender hooks waiting month in and month out, whilst paying for a service that does not work.

Since a few months I get the "Deezer server is not responding " error on my Samsung Q80 tv. The app only works for 1 session after reinstalling the app. After I switch off my tv the error reappears. Its a big hassle to reinstall the app every single day. Looking at the topics Deezer has 0 control over this situation making assumptions they cant back up. A topic which drags on for years now says it all. A total disgrace.

Thanks for the feedback @CLINTJ @tim.beenders 

Apologies for the experience, once more.

We'll be launching an update app for LG, Samsung and Hisense very soon. I invite you to test it when that happens. If by that time you don't have an active Deezer subscription, let me know (if you're interested in that, of course) 

How to take part on testing of Samsung App?

Hey @Nimax 

There won't be an early release for testers. However, we're very close to more news around this app so please hang in there a bit longer 

Same problem here (NL), do you have any solution jet? 

Yes @RonG 

Our brand new app is very close to be launched, please hang in there so that you can trigger the update 

Thank you for your patience in the meantime!

I would like to thank the teams in charge of the new Smart TV application (Samsung and others), who are doing a very good job.  A big thumbs up.  There are still small problems to be corrected.  Improvements for the future 👍.  Otherwise I like the app very much.  Big big thanks to you @Rudi  for your patience and for your excellent work.

See you soon.

So is it ready yet? My Samsung smart tv UE55KS9000 has been reporting that the App has not been able to connect to the Deezer server for some weeks now. 

This is a repeat of the same issue first reported two years ago which was fixed but has since re-emerged

Like others I dont like paying for this poor experience

I don’t see any change. It just loading…

I going to wait until the end of this month and stop pay for nothing.

It hasn't been fully launched yet, we're almost crossing the line @Miklós Németh @Treemaddog please hang in there a bit longer.

Thank you for your kind feedback @Raphael.Moriscot, it put a smile on my face  what TV model do you have?

Te model is Samsung UE49KS7000.

@Rudi 

Here is my TV model: UE43MU6105K .For my part I have no real error with the application just minor problems.

Thanks @Raphael.Moriscot we should have info around the launch of our new app very soon, stay tuned! 

Hey, another month has passed and nothing has happened. My model is Samsung UE49KS7502.

I’m not sure the model of TV is the issue here !

I have the same Samsung tv as last year & Deezer played fine on it last year in Spain. 
Previous to that the connection issue was eventually resolved.

However the connection issue occurred again earlier this year on the same tv in my villa in Spain. Nothing else had changed.

The response from Deezer was the same this year as last year. “It’s a technical issue that we are sorting out with Samsung & we are nearly there” 

Todate, many months later. Deezer is still trying to fix this issue & after all this time, inconvenience & no reduction in the monthly fee, the connection  issue still remains. It’s simply not good enough Deezer !

Hi there @Ian13 @robbyx 

Thanks for the honest feedback. Appreciated!

We've been building our new TV app for Samsung for months, from scratch. We're almost ready, so please hang in there a little bit longer 

I’ve just tried to login to Deezer via my Samsung Tv in Spain & it still says after may months of being off line, that “Deezer Server is not Responding”. 
The app may work via the TV in the UK, will try when I get back next week, but it’s still not working in Spain, just like it didn’t work last year for a few months.

Unfortunately, now as last year, all we receive from Deeezer is the same bland response that “they have nearly solved the problem”. 
well after all these months, ,nearly”, is just not good enough, particularly  when we’re still having to pay the monthly subscription in full, with no tv access to Deezer particularly in Spain !

Hey @Ian13 

Sorry about that! We're about to release a new TV app for your Samsung, so please bear with us. It'll be the end of such issues, you'll see. More news to follow this month, I hope!

Thank you for your support and for your patience @MarekZzz glad you like it 

Dear all,

Still nothing happens, everything is the same. I have TV Samsung ue50tu8502uxxh_ Crystal UHD 4K. Problems with reproduction_freezing, only 25 songs in favorites etc..Latest version 1.0.25, 12/06/2018. On my other devices everything works fine.

Cheers

Hi @shegy You are right, we are still working on it. Some issues are still there and we are aware of it.
Our developers are working on a better version which hopefully will improve the User experience in 100%
We appreciate your patience and I hope we can have exciting news in the short term.
Thank you and apologies for all the inconvenience 

Dear all,

Today a tried a new version of Deezer at my Samsung TV. The same think happens, after a few songs the app. just stop, get freeze.

Cheers

Same here, tried the new 1.2.9 app and songs still don't play. Come on guys!

Hi @shegy @edgars.sults I am sorry about that.
Can you please let me know Model and year of your Samsung TV, and provide as much info as you can on how to reproduce the issue?
Thanks