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Samsung TV keeps loading and nothing happens (cannot play My Music)


I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
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Best answer by MarekZzz 23 May 2020, 13:58

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Userlevel 7
Badge +5

Hi @Bukan, sorry to hear that you're still experiencing this issue.

To help with the investigation, could you please provide answers to the following questions:

  • What email address are you using to log into the Deezer app on your TV?
  • What are the TV brand and model code? You can find this on the back on the TV (this code can also be found in the settings of your TV).
  • Could you tell me if your TV is connected to your network via your Wi-Fi or via cable?
  • Could you check if you have strong signal on your TV (you can test other apps such as YouTube and let me know how fast it takes to download)?

Hello, the problem with Samsung smart tv continues, after of more of 5 years with the same complaints, deezer support will make something about for solve it?

This still hasn’t been fixed.

But the Spotify app works fine, time for a switch.

Hey @donny72 

What is the name of your Samsung TV?
When did you buy the TV?

Could you check which version of the Deezer app is installed or which is offered to you in the Samsung AppStore.

You can only use Deezer on SamsungTV if the device is from 2017 or newer. The old app no longer works.

Any update on this as I am experiencing the same issues as the above comments on my Samsung TV. All I get is that it can't connect to the server and to try again later.

Userlevel 7
Badge +10

Jaime,

I wrote a model in the text above, UE50TU8502UXXH_ Crystal UHD 4K. TV is almost new 2020. Internet is very fast at the cable. The other apps on TV work perfectly. After a few songs sometimes 3, sometimes 10, no rules, reproduction of songs just stop. 

Cheers

 

It happens to me too. With YouTube or Netflix it goes smoothly, so it is an issue with Deezer App for Samsung TV.

Yes, it is. A new version of the Samsung TV App will be live very soon and will solve these issues! Hold on tight:muscle_tone4:

Jaime,

I wrote a model in the text above, UE50TU8502UXXH_ Crystal UHD 4K. TV is almost new 2020. Internet is very fast at the cable. The other apps on TV work perfectly. After a few songs sometimes 3, sometimes 10, no rules, reproduction of songs just stop. 

Cheers

 

It happens to me too. With YouTube or Netflix it goes smoothly, so it is an issue with Deezer App for Samsung TV.

Userlevel 7
Badge +10

My deezer doesn't want to open on my samsung smart tv. Keeps telling me can't connect to server, try again later. I have deleted app and reinstalled a few times still no luck. 

It might still be related to this: 

Sorry about it, we are working on it! 

My deezer doesn't want to open on my samsung smart tv. Keeps telling me can't connect to server, try again later. I have deleted app and reinstalled a few times still no luck. 

Hi @shegy @edgars.sults I am sorry about that.
Can you please let me know Model and year of your Samsung TV, and provide as much info as you can on how to reproduce the issue?
Thanks 

For the n’th time…

This is the app version:

 

This is the TV info:

 

This is how it looks after I start playing something in the app:

 

And in case you ask, no, pressing play again doesn’t do anything.

Userlevel 6
Badge +3

Hello @shegy 

Thank you for the information provided.

Please check this information, as we are currently experiencing some issues between some devices and Deezer

Sorry for the inconvenience caused.

Thanks

Jaime,

I wrote a model in the text above, UE50TU8502UXXH_ Crystal UHD 4K. TV is almost new 2020. Internet is very fast at the cable. The other apps on TV work perfectly. After a few songs sometimes 3, sometimes 10, no rules, reproduction of songs just stop. 

Cheers

 

Userlevel 7
Badge +7

Hi @shegy @edgars.sults I am sorry about that.
Can you please let me know Model and year of your Samsung TV, and provide as much info as you can on how to reproduce the issue?
Thanks 

Same here, tried the new 1.2.9 app and songs still don't play. Come on guys!

Dear all,

Today a tried a new version of Deezer at my Samsung TV. The same think happens, after a few songs the app. just stop, get freeze.

Cheers

Userlevel 7
Badge +7

Hi @shegy You are right, we are still working on it. Some issues are still there and we are aware of it.
Our developers are working on a better version which hopefully will improve the User experience in 100%
We appreciate your patience and I hope we can have exciting news in the short term.
Thank you and apologies for all the inconvenience :nerd:

Dear all,

Still nothing happens, everything is the same. I have TV Samsung ue50tu8502uxxh_ Crystal UHD 4K. Problems with reproduction_freezing, only 25 songs in favorites etc..Latest version 1.0.25, 12/06/2018. On my other devices everything works fine.

Cheers

Userlevel 7
Badge +7

Hey @Ian13 

Sorry about that! We're about to release a new TV app for your Samsung, so please bear with us. It'll be the end of such issues, you'll see. More news to follow this month, I hope!

Thank you for your support and for your patience @MarekZzz glad you like it :relaxed:

I’ve just tried to login to Deezer via my Samsung Tv in Spain & it still says after may months of being off line, that “Deezer Server is not Responding”. 
The app may work via the TV in the UK, will try when I get back next week, but it’s still not working in Spain, just like it didn’t work last year for a few months.

Unfortunately, now as last year, all we receive from Deeezer is the same bland response that “they have nearly solved the problem”. 
well after all these months, ,nearly”, is just not good enough, particularly  when we’re still having to pay the monthly subscription in full, with no tv access to Deezer particularly in Spain !

I have't used tv app for a while because of known performance sadness. Today turned it on and my flip flops jump out my feets. New layout nad what is most important works super fast - no delays, long loading stages, even items lists load immediately. There must be nice caching. In a single word - wow! Great work, really. Using this app it's a pleasure now.

Btw I like device authorizing with a short code instead of basic login

If I have to stick to anything I can mention 2 wishes:

- missing audio settings

- controlling tv app with a phone app would make it awesome to the max. Standard remote control has never been most handy

Cheers

 

Userlevel 7
Badge +7

Hi there @Ian13 @robbyx 

Thanks for the honest feedback. Appreciated!

We've been building our new TV app for Samsung for months, from scratch. We're almost ready, so please hang in there a little bit longer :pray_tone2:

I’m not sure the model of TV is the issue here !

I have the same Samsung tv as last year & Deezer played fine on it last year in Spain. 
Previous to that the connection issue was eventually resolved.

However the connection issue occurred again earlier this year on the same tv in my villa in Spain. Nothing else had changed.

The response from Deezer was the same this year as last year. “It’s a technical issue that we are sorting out with Samsung & we are nearly there” 

Todate, many months later. Deezer is still trying to fix this issue & after all this time, inconvenience & no reduction in the monthly fee, the connection  issue still remains. It’s simply not good enough Deezer !

 

Hey, another month has passed and nothing has happened. My model is Samsung UE49KS7502.

Userlevel 7
Badge +7

Thanks @Raphael.Moriscot we should have info around the launch of our new app very soon, stay tuned! :relaxed:

Userlevel 2
Badge +2

@Rudi 

Here is my TV model: UE43MU6105K .For my part I have no real error with the application just minor problems.

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