Best answer by MarekZzz
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Samsung TV keeps loading and nothing happens (cannot play My Music)
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
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Same here. :(
I have had deezer for sometime both on mobile and app on tv. It’s now not uploading to tv. When will this be sorted given I am paying for a service. Thank you
What is the state of the solution? I am waiting, and waiting, and waiting...
...and waiting, and waiting, and waiting...
Will be continued??
Any movement on this? It's immensely frustrating paying for a service that can't be used in a that just stopped working.
Same problem on 3 different types of Samsung tv's. Seriously thinking of switching to spotify
+1 same problem - only loading screen
Topic was create 30!!!! days ago! And its still doesnt work! What I`m paying for?
Same problem here.
Deezer app in constant loading (spinning wheel) on my Samsung UE49KUhttps://tel:+446500 TV for quite some weeks and longer. Still works on phone thankfully but my daughter is so frustrated at not being able to use the tv to dance and sing to :(
I've reinstalled a couple of times but cant get further than the spinning wheel of doom.
Please help.
I've reinstalled a couple of times but cant get further than the spinning wheel of doom.
Please help.
Userlevel 1
The Deezer App in Smart TV is still not working. Very frustrating and unfair.
I like Deezer platform, but I need the App and I paying for service not working properly . Because there are no updates I decided to cancel my subscription and move to Spotify.
good luck!
I like Deezer platform, but I need the App and I paying for service not working properly . Because there are no updates I decided to cancel my subscription and move to Spotify.
good luck!
Userlevel 7
+7
Hi there @Teresinha Bobone @KatarzynaSkladanowska
Thank you for reporting it to us. The current issue we have with Samsung TVs is being discussed here. Please keep an eye there for updates. Thank you for your patience.
Thank you for reporting it to us. The current issue we have with Samsung TVs is being discussed here. Please keep an eye there for updates. Thank you for your patience.
We're currently looking into this issue so thank you all for reporting it and sharing your feedback. I've gathered data from your comments and passed it on to our devs to help with investigating the issue. Once I get more details, I'll let you know 👍🏼
PS.: this reply is marked as 'best answer' so that you all get an update - the issue isn't resolved.
What is the state of the solution? I am waiting, and waiting, and waiting...
Same issue here. Pls fix it.
So no one ha an answer for this ? Still the only advice is reinstall the app?
So it turns out this has been going on for around 8 months as if you search the forums there are reports of this issue from back then...
This is beyond a joke Deezer.. it is clearly somthing wrong with your TV App with Samsung.. simply push an update to it through the samsung App store and get it over with. There is clearly an error establishing a link to the deezer server to produce the login screen ect. Hence the Devices keep sending out requests (loading circle) and awaiting a reply.
Enough of the whole "we will send a request to our dev team " Replies. Because clearly nothing is being sorted out.
Or maybe I should demand a partial refund for the limited service offered on 2 of my main devices I use which i can no longer access for the past 5 months, yet you continue to advertise it for.
Probably better off going back to spotify.
This is beyond a joke Deezer.. it is clearly somthing wrong with your TV App with Samsung.. simply push an update to it through the samsung App store and get it over with. There is clearly an error establishing a link to the deezer server to produce the login screen ect. Hence the Devices keep sending out requests (loading circle) and awaiting a reply.
Enough of the whole "we will send a request to our dev team " Replies. Because clearly nothing is being sorted out.
Or maybe I should demand a partial refund for the limited service offered on 2 of my main devices I use which i can no longer access for the past 5 months, yet you continue to advertise it for.
Probably better off going back to spotify.
I have been a Deezer customer for over 2 years. Currently paying for the premium package yet the app will not work on my Samsung KS8000 smart TV.
Ive spent a considerable amount of time resetting my tv, dowloading the latest software, uninstalling deezer and reinstalling. I even had Samasung support remotely reset my apps, however Deezer does not work. Extremely frustrating.
Do you suggest I cancel my subscription if I cant use the app?
Ive spent a considerable amount of time resetting my tv, dowloading the latest software, uninstalling deezer and reinstalling. I even had Samasung support remotely reset my apps, however Deezer does not work. Extremely frustrating.
Do you suggest I cancel my subscription if I cant use the app?
The same problem. Deezer still not working on Samsung Smart tv.
Userlevel 1
Still no updates? We are paying for nothing at the moment. If the problem persists you should consider a refund for users who are facing this issue related the Deezer App.
I use manly Deezer with my SmartTV. I love Deezer, but if the issues will be not sorted soon I will pass to the main competitor.
thanks
I use manly Deezer with my SmartTV. I love Deezer, but if the issues will be not sorted soon I will pass to the main competitor.
thanks
Hi,
Just wondering if there's any update on above issue regarding the use of app on Samsung TV?
I'm currently paying for a service which is not fully available, this has been limited for some time now.
Appreciate some assistance on the matter.
Regards Louise
Just wondering if there's any update on above issue regarding the use of app on Samsung TV?
I'm currently paying for a service which is not fully available, this has been limited for some time now.
Appreciate some assistance on the matter.
Regards Louise
Userlevel 7
+7
Hi @Maurizio.Pittau @Jamie Stevens
Thank you for reporting it to us. We need more time, we depend on different factors, including Samsung. But please bear with us 🙏🏼
Thank you for reporting it to us. We need more time, we depend on different factors, including Samsung. But please bear with us 🙏🏼
How much longer do you need. It's been 2 months and it's still not working.... I got the same issue on both my samsung TV and Samsung sound system.
Userlevel 1
Userlevel 1
I've a premium Deezer subscription, It was working the last couple of years, but now I'am unable to access the Deezer app on my Samsung tv. When I click the App I see just a loading signal and the Deezer logo. I can still access it on my desk top and iPhone.
Userlevel 7
+7
Hi there @Bakanudo @Treemaddog @Bülen1987 @Garethstyles @hunt roger
Unfortunately we're still working to solve this problem. Please beat with us a bit longer.
Unfortunately we're still working to solve this problem. Please beat with us a bit longer.
Hi
Yep we have exactly same problem..
It will not load
Yep we have exactly same problem..
It will not load
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