include
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

Show first post

237 replies

B
Rank

Hello, the problem with Samsung smart tv continues, after of more of 5 years with the same complaints, deezer support will make something about for solve it?

K
Rank
Userlevel 7
Badge +6

Hello @jswernich, can you log into your Deezer account on a computer, go to Account settings > My apps, then uninstall the app corresponding to your TV, and finally try to connect again to Deezer on your Samsung TV?

Let me know how it goes!

https://www.deezer.com/en/profile/3421485864
N
Rank

Thanks for the feedback @CLINTJ @tim.beenders 

Apologies for the experience, once more.

We'll be launching an update app for LG, Samsung and Hisense very soon. I invite you to test it when that happens. If by that time you don't have an active Deezer subscription, let me know (if you're interested in that, of course) :thumbsup_tone2:

How to take part on testing of Samsung App?

T
Rank

Yes @RonG 

Our brand new app is very close to be launched, please hang in there so that you can trigger the update :wink:

Thank you for your patience in the meantime!

So is it ready yet? My Samsung smart tv UE55KS9000 has been reporting that the App has not been able to connect to the Deezer server for some weeks now. 

This is a repeat of the same issue first reported two years ago which was fixed but has since re-emerged

Like others I dont like paying for this poor experience

 

S
Rank

Dear sirs,

I bought a Samsung smart tv (UE50TU8502UXXH) and I downloaded deezer app. My premium acount working well at all my devices (mobile, laptop etc..). At the smart tv I have constant bugging (freezing,  stopping) of music playing after a few songs. Only when I exit from the playlist or start a new playlist, usually playback resumes. After reinstalling of the app (several times), nothing changed. 

Note: TV is new and the internet conection is very well by the LAN.

Best regards, Aleksandar

Rudi
Rank
Userlevel 7
Badge +7

Hey Aleksandar @shegy 

Thanks for getting in touch. Our Samsung TV experience has proven not to be reliable at times. Have you tried restarting the router and/or seeking a firmware update for the TV?

Rudi
Rank
Userlevel 7
Badge +7

Hey @Blazejb 

Thanks for reporting this.

With Panasonic, this should've been fixed. Can you try updating the device's firmware?

For more info, please see here :thumbsup_tone2:

S
Rank

Dear Rudi,

Yes I have been restarted the router, although my internet conection is excellence (optical cable) at all devices, as well as on Samsung TV. All other installed apps on TV work perfectly. I dont know how to seek a firmware update? Use the latest Deezer version 1.0.25, updated 21/10/2020.

Regards, Aleksandar

M

Have installed and reinstalled to no avail.

Deezer is up todate.

Was working upto a couple of days ago.

Is working on my computer and Roku.

 

Rudi
Rank
Userlevel 7
Badge +7

Thanks for letting me know @CLINTJ 

Did the problem happen after the firmware update or before? We'll let our devs know!

Rafael.
Userlevel 7
Badge +7
Hi there, I merged your comment in this topic as it seems to be the same issue. The app is developed by Samsung and we'll keeping passing this feedback to them.
If it gets back to normal, please, share it with us! We'll keep you updated too!
C
Rank
Userlevel 1
Badge

Still no updates to the 2018 software release to Samsung App. And you say you guys are working on it!!!

I reckon you are waiting for the kinder garden kids to graduate university in 10 to 15 years?

I think you need to fire your current app development team - useless!!!! 

M
Rank

I don’t see any change. It just loading…

I going to wait until the end of this month and stop pay for nothing.

F
Rank

If I go to My music while playing music in the Samsung TV Deezer app an hour glass is presented rotating but it does nothing for around 1 to 2 mins. I can then not escape or select any other option, the app becomes stuck/frozen. The same problem is happening if I go to the Popular menu. Another freeze of the app without any functionality. It seems to be trying to pull data and finding none. Again this bug is specific to a Samsung Smart Tv app. Thank you.

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @shegy @edgars.sults I am sorry about that.
Can you please let me know Model and year of your Samsung TV, and provide as much info as you can on how to reproduce the issue?
Thanks 

E
I have exactly the same problem. It's a recent issue.
G
Also here. Same firmware version and same problem.
C
Rank
Userlevel 1
Badge

Hi Rudi, do you know when the new app will be available on the iOS store for android devices? 

S
Rank

Jaime,

I wrote a model in the text above, UE50TU8502UXXH_ Crystal UHD 4K. TV is almost new 2020. Internet is very fast at the cable. The other apps on TV work perfectly. After a few songs sometimes 3, sometimes 10, no rules, reproduction of songs just stop. 

Cheers

 

Rudi
Rank
Userlevel 7
Badge +7

Yes @RonG 

Our brand new app is very close to be launched, please hang in there so that you can trigger the update :wink:

Thank you for your patience in the meantime!

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Ian13 @robbyx 

Thanks for the honest feedback. Appreciated!

We've been building our new TV app for Samsung for months, from scratch. We're almost ready, so please hang in there a little bit longer :pray_tone2:

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Prescotts 

Thanks for coming back. I'll be passing your feedback to our devs for further investigation :thumbsup_tone2:

Rudi
Rank
Userlevel 7
Badge +7

We had a fresh new app produced a few years ago which couldn't be released, so we went back to the drawing board @CLINTJ we're now hopefully a few weeks away from our new release :pray_tone2: but I'm still waiting for the launch confirmation.

Apologies for the experience @BernardC but I invite you to check back once we launch the new app. And about the problems with the app, please feel free to discuss it with our Customer Care team if you feel you're due a refund.

 

S
Rank

Dear all, 

My Deezer premium.account still not working well at my Samsung TV UE50TU8502UXXH, 8 series(Tizen, T-NKLDEUC-1460,9). All apps and tv softwer are set on auto update. Deezer after a few reproduced songs just stop to playing. I have been tried everything, reinstaling, restarting and nothing changed. All others  apps on TV works perfectly. I have Deezer version 1.0.25 updated on 12/6/2018, but I cant update it to the latest version, if it exist.

Cheers,

Aleksandar

Rudi
Rank
Userlevel 7
Badge +7

We're still waiting for more info from our developers @shegy @MRCOCOSET please stay tuned to the community and in the meantime, apologies for the inconvenience!

Reply


TERMS OF USE DEEZER COMMUNITY SITE