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Samsung TV keeps loading and nothing happens (cannot play My Music)

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T
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Hi there @tobi0 

Have you tried restarting the TV and your network router? Please hang in there.

We're working on a full update to our TV apps :fingers_crossed_tone2:

Hi Rudi 

 

Yes there have been multiple restarts of everything (tv/router) and still no luck. Been having this difficulty for over a month now. 

 

Looking forward to the updated TV app

Rudi
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Hi there @tobi0 

Have you tried restarting the TV and your network router? Please hang in there.

We're working on a full update to our TV apps :fingers_crossed_tone2:

T
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Hi @Rudi 

Also unable to use Deezer on a Samsung smart TV running their latest updates. I've removed and reinstalled Deezeer multiple times and it just shows to be playing but the seeker/time doesn't move. 

Rudi
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Thanks for coming back @shegy 

We've heard from our developers that, until we finished the updated version of our TV app, we won't be focusing our resources in fixing a few of the bugs. We prefer to provide you with a whole new version of the experience, but this takes time. Please stay tuned to our community for updates in 2021.

Thank you for your support and understanding :pray_tone2:

S
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Dear all,

Just to mention issue from one of the previous posts. Dezzer also, at my Samsung TV, displays only 25 favorite songs.

Cheers

Rudi
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It's complicated @wartez Samsung also delivers new firmware updates that could help the situation,  so I suggest checking those with them first. I've moved your comment here so that you can see that Samsung has a part to play in this integration.

Hey @shegy you need to look for TV updates within its settings. I also encourage contacting Samsung support about this, while I'll be referring the issue to our devs on this side as well :thumbsup_tone2:

W
Rank

Hi,

 

Using Deezer app on Samsung TV, though it seems to have severe loading issues. After you press on any of the song types or just move around the app, eventually it’s just stuck on loading and never ends, you have to restart app.

Would it be possible to fix this issue? Also, how often do you update the app?

S
Rank

Dear Rudi,

Yes I have been restarted the router, although my internet conection is excellence (optical cable) at all devices, as well as on Samsung TV. All other installed apps on TV work perfectly. I dont know how to seek a firmware update? Use the latest Deezer version 1.0.25, updated 21/10/2020.

Regards, Aleksandar

Rudi
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Hey Aleksandar @shegy 

Thanks for getting in touch. Our Samsung TV experience has proven not to be reliable at times. Have you tried restarting the router and/or seeking a firmware update for the TV?

S
Rank

Dear sirs,

I bought a Samsung smart tv (UE50TU8502UXXH) and I downloaded deezer app. My premium acount working well at all my devices (mobile, laptop etc..). At the smart tv I have constant bugging (freezing,  stopping) of music playing after a few songs. Only when I exit from the playlist or start a new playlist, usually playback resumes. After reinstalling of the app (several times), nothing changed. 

Note: TV is new and the internet conection is very well by the LAN.

Best regards, Aleksandar

Rudi
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Hi there @Phindile 

Thanks for reaching out. No problem, please contact our colleagues in the support team here and they'll get an email assigned to the account for you :wink:

P
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I'm trying to log on to my deezer app on a TV, a Samsung 7 series. It can only take a login using email but I created my account using a cellphone number. This option is not available on the TV, how else can I do it? 

Rudi
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Hey @Blazejb 

Thanks for reporting this.

With Panasonic, this should've been fixed. Can you try updating the device's firmware?

For more info, please see here :thumbsup_tone2:

B
Rank

Hi,

I have the same problem on Panasonic TX-47AS650. Deezer keeps loading and nothing happens next. It appears 5 months ago. 

Today I uninstalled and installed app again but without any results. Do you have further advice? 

Is there any chance that this bug will be repaired? 
 

 

G
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Hi @antoine50 @bluewesome,

Can you please tell me what troubleshooting process you guys tried so far? Is the TV Firmware updated? 

B
Rank

I have the same problem in my samsung tv. Just loading forever for no reason but it never starts no matter how long you wait. // as another user says, other apps are working perfect this is the only one not working ( youtube / Netflix / spotify as an example ).

A
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I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.


I Have still the same problem for almost 3 months, and I have software version 2023 van Samsung TV (was the latest version said Samsung). I think they didn’t get the problem resolved!!

Rudi
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Unfortunately we're unable to provide an app update for this and LG TVs for quite a while @Stefano Gronchi - but we're working on it :v_tone2:

S
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My Samsung TV too stopped to Play deezer app. This is the second time in about 6-9 months that it has happened. Deezer app  3.008 Samsung Smart hub last version. No way ti fix it

K
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Hello @lokesmor, try this: First switch off your TV, then on deezer.com, go to Account Settings > My Applications, you should see the app corresponding to your Smart TV, delete it and try again Deezer on your TV.

Let me know how it goes

https://www.deezer.com/en/profile/3421485864
Rudi
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Hi there @Juan Renteria @Ian Watts @bluewesome @antoine50 

Thank you for your report and for your patience. This issue has already been escalated internally so that it can be called upon Samsung as well :v_tone2:

L
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What is happening?

I hav not been able to connect to Deezer for 2 days on my Smart TV from Samsung. 

I tried to uninstall, look for updates, ..…

All deezers on our mobile phones works. But not on my TV.

 

HELP!

J
Rank

My Samsung UHD TV with Smart Hub, has the latest firmware update and I just uninstalled and reinstalled the Deezer App trying to follow each advise given here, however, everytime I try to play a song, it shows the “pause” button, suggesting the song is already playing, but there is no sound and no progress in the “progress bar” (so to speak), time remaining doesn’t show any progress either. Please advise. Thanks. 

I
Rank

Thanks for the response. I thought it had all got fixed a few months ago when it started working again. However it looks like further changes have been made to the software without sufficient regression testing before implementation. As this only seemed to happen in the last week it should be possible to know what the release was, and hence a good starting point for a fix. The impact is clearly worse while we are all spending more time at home.

Rudi
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Hi there @Ian Watts @Paola S @Steven.DB 

We're really sorry about that, we can understand why you'd be upset about this.

We've had some issues with our TV app for Samsung and LG TVs over the course of last year, and now we're far behind on an update for it because of that.

Some LG TV users are reporting that this issue has just been fixed - so it could be that a firmware update on Samsung's side can address the problem. In the meantime, we won't wait for that so I'll be passing your details to our teams here at Deezer :v_tone2:

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