Thank you Gazturner…

It’s really strange, but fortunately it’s works for you..

I finally get a reply in my topic from Rudi saying that there is an update about this issue in this thread but i cant see any fixes or updates by Deezer in this thread

Also tried the same reinstalling but still no succes.

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei 

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier. 

Can’t log onto Deezer at all today via the app.

Last chance Deezer as I’m about to give Spotify my business this week.

Please ignore my last post as I’ve only just seen the one above from Andrei.

I think the problem is that deezer has changed the way it logs on to the server and the solution is to update samsung or return the way it logs on to deezer. samsung has decided to fix the problem itself. we are waiting for the update.

Thanks for sharing with us @Gazturner this is something I've been trying to explain to you all, glad it's going to be solved 

Let’s hope this happens soon as I am not happy with carrying on paying for something I can’t use.

I have signed-up a trial with Spotify in order to test Multiroom with another music provider and it works great. I hope that Samsung’s reply to Gazturner’s latest post comes to fruition soon - if not, I now have plan B. I will also send Samsung an email expressing my frustration with the Deezer issue.

Sorry to say. - But Rudi you are the community manager and this means that it should not be Gazturner, there should provide all of us frustraded Deezer customers with this kind of informations. - It should have been you!?

And still, lets wait and see. We must not have to high hopes. We must not forget that the playlist issue is still not fixed in over 2 years by now and you should have provided Samsung with the frustration of all the Deezer customers there isn’t could use Deezer playlist in the Multiroom app. And still it isn’t work.

totally agree with you. it is ways too early to call that “good news”. Based on the experience with thr playlist bug, I really doubt this will ever get fixed again.

Hi there @Raun @leeuw23 

Thanks for coming back and for your honesty.

As I mentioned previously, this is a 3rd party app, not developed by us. As a Deezer community manager, I actually provided the best advice I could - users contacted Samsung directly, who then took ownership of the problem 

Also, I have noticed by observing this and other related topics, that this issue "comes and goes" without any sign of changes made on our side. The API is ours, so if Samsung ever needs anything from us in order to improve their app, I can assure you they know how to get in touch 

As of our app, that's the only ones we can answer for. Thanks for your understanding 

Rudi I would not describe what I’m really thinking about your message, but I can say it’s not positive…

Of course, you should provide us with a directly contact to your collaborators - in this case Samsung “Multiroom”, when “your” customers have problems to play “your” music….. Please understand, that I do not ask Deezer to solve the problems. But SURELY you should help us further to get the right help…… We are many there have contacted Samsung at all kinds of ways, without any help at all…. Now Gazturner give us opportunity to a directly mailing address and thank you for that Gazturner… But stil you should have provided it to us. - This can not be discussed, that is a fact!

Hi all,

Latest here, heard nothing back from Samsung..... 

The app seems to work flawlessly, until I try to play anything. 

Logs in OK, can access play list, favourites, albums, everything. Then when I push the button to play, after whirling around for a bit, it tells me I have no Internet connection. 

BTW, 

I appreciate that the man from deezer lays the blame entirely with Samsung, but I get no feeling that deezer is pushing Samsung to resolve this on our behalfs. After all we are paying deezer!

Cheers all

Thank you very much Gazturner and Raun for all your efforts and for keeping us updated on the latest news! I guess there will be many other readers who do not (actively) post here but very much appreciate your actions.

I have experienced the same flaw in the multiroom app since a few weeks. Since then I have read all the postings here, and this latest news is not very hopeful, unfortunately. (In my case, my Deezer subscription is a fixed component of my 2-year t-mobile subscription which expires in September 2021, so untill then I will pay the monthly Deezer subscription fee. A wise lesson for me: I better should have payed a somewhat higher subscription fee for a flexible subscription that allows for cancelling whenever you want.)

Luckily for me, my 20 year old son who lives on its own helped me out by adding me to his spotify family subscription :-)

I then observed that the spotify app connects with my Samsung R3 speakers in a fundamentally different way than the multiroom app does for Deezer. Instead of loggin in to spotify from within the multiroom app (as is the case for Deezer) it redirects you to the spotify app, and the spotify app then connects with the Samsung devices (which have been identified in the multiroom app) via wifi. I am not a developer, but imho this seems to be the key to the solution and it is the Deezer development team which should take care of it.

@Rudi : can you please take this suggestion to the Deezer development team? Just ask them if they can learn from the way the spotify app connects with the Samsung multiroom devices,  thus offering a way to eliminate the dependecy on Samsung multiroom's  log in procedure. Thanks in advance!

I’ve just had an email from Spotify saying that I can have 3 months free if I join up.

Time’s ticking Deezer.

This is the reply I got from Deezer 

So it appeares thay my service provider in South Africa is responsible for all the Deezer problems around the world! 

Rhat is a pathetic reply from Deezer support.

Hi there @Gazturner @Gaston @Raun 

Thanks for the feedback. Apologies if you misunderstood my intentions - of course we notify Samsung about this and other issues 

We're on the same side as you, to be entirely honest. We have pushed Samsung about this every single time someone here posts a bug on their apps. I personally created several bug reports about this for over 1 year. You can see this in the pages of this and other threads. It's always forwarded to them and it isn't about blame, but ownership. Perhaps my own frustration of a community manager that wants to help more but has his hands tied took over my previous reply 

But that's all we can do really. Gather all the feedback and info from you, create a report using our internal systems and contacting the devs responsible for this API integration. Then all of it is forwarded to Samsung, the developers of the app.

By the way, our API is available for any developer who wishes to integrate Deezer within their system. For more info, please see here 

Hi @GaynorJ I believe my colleague Esther was referring to Samsung.

Hey @Emma1975 we're unable to fix an app which isn't developed by us, only our API. But your feedback is surely appreciated and will be forwarded to the relevant teams here at Deezer.

 <?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
 <cpname>Deezer</cpname>
 <timestamp>2020-05-07T22:33:43Z</timestamp>
 <errmessage>No connection to Internet, please check it.</errmessage>
 <errcode>71</errcode>
 <category isroot="1"></category>
 <category_localized></category_localized>
 <root>Playlist Picks</root>
 <root_index>2</root_index>
 <root_localized>Playlist Picks</root_localized>
</response>

 <?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
 <errmessage></errmessage>
 <errcode>50</errcode>
 <cpname>Tidal HiFi</cpname>
 <category isroot="1"></category>
 <root>New</root>
</response>

This is probably the most helpful post here. Anyone from Deezer got into this? And since you cooperated with Samsung when they sold there multiroom speakers it is not only Samsung's problem. Please try to solve that problem, I cannot use Deezer anymore with any of my multiroom speakers at the moment.

I’m really sorry to hear this Gazturner…. No answer here either….

I wonder how high Deezer and Samsung laugh at us…. Like the playlist issue, - this will most likely ends up with another “never ending story”…
 

The only solution I can come up with. Is that we stick together and find a way to force Samsung to help us out….. Deezer have proven that they are incompetent and to no use at all….

I would not tell anyone what they should do in this case. But please understand that we never have a chance if we not stick together and we will never being taken seriously by Samsung as a single user..

And yes, we can all take the easy way and switch to another music stream provider, But after my opinion it’s only a matter of time, before the others providers been shut off also and the entire Multiroom app being shut down..

Please have in mind what I say earlier….. The only music stream provider there is in Samsung new speaker is “DEEZER”…. There are no Spotify, no Tidal and no Youtube etc….. Only Deezer!!!…. That smells far away….

Hi all, 

Please all take to Samsung and deezer on twitter and facebook.

Samsung tried to blame corvid 19! 

Let's keep them focused on this problem. 

Wich twitter channel you posting them, then I will follow you

I’ve signed up for a free trial of Spotify and it works very well with Samsung’s Multiroom app, however Deezer has HiFi so if they can collaborate with Samsung to fix the issue I’ll stay with Deezer.

Shame as I’ve enjoyed the Deezer experience so far but having several unusable Samsung Multiroom speakers in the house will prompt me to switch to Spotify (I might try Tidal although it could have a similar issue to Deezer).

Deezer, you need to move quickly on this. Perhaps a quick fix is needed and a longer term fix is to look at how Spotify do it?