Best answer by Gazturner
View originalNegative confirmed. Tried to reinstall with clean all data of the app. No result(
negative here. Wasn’t able to get it working after reinstalling the app. I am now using Spotify and it works very well. I guess the change back to Deezer is becoming more unrealistic every day.
Not working for me either.
OMG Gazturner…. This is great news!!
But like Ruediger it’s not working for me either….
Because I have a very big system with many speakers and devices with the app. I will awaite to hopefully hear some more who can get it to work, before I reset all my equipment.
Really hope you not the only one ;-)
Even the playlists work.
Try reinstalling everything.....
Worth a try?
Well well!
Back up and running this morning.
Well done someone......
X
Still not working at my MultiRoom Application :-( 
Well well!
Back up and running this morning.
Well done someone......
X
This problem now only affects Deezer, but how long until it starts to affect the other providers.
It looks to me like Samsung have just abandoned their product and couldn’t care less.
There must be something terrible wrong, regarding the support of Deezer in the Samsung Multiroom app…
Rudi has stopped to update us anymore. Which I think is logic. - There isn’t anything to update us about….
My “conspiracy” theory is now, that Deezer and Samsung in cooperation shuts down the support of Deezer in Multiroom as the app is out of date and Samsung now use a newer and better app to there audio products.
It is very strange that Samsung don’t say anything about these issues about the Deezer support to their customers and Deezer reacts like they try to dragging the time….. It went well with the playlist issues (over 2 years) and now we are in a much worse situation. - Deezer simply not working anymore in the Multiroom app…. And more strangely there is “only” support for Deezer in Samsung new Smartthings app. - Which means that no Spotify, no Tidal or youtube etc is supported in the Samsungs new Smartthings app “only Deezer” and it works without any problems…. For sure Samsung would not let Deezer down, when their new audio platform “Smarthings” only can handle Deezer as music provider!?
I think we as a Multiroom user in the end need a lawyer….
Thank you Helgiftw for trying.. :-)
Hi all,
I encountered the same prblem last week. Previous 2 years with multiroom app used for my 4 wam7501 with deezer no problem. Since last week I encountered the same problem. Phoned Samsung hotline but they are absolute incompetent as they double checked my complain and stated 5 times that my deezer account would not exist (well I use my professional deezer account every day for my workout with the deezer app).
This incompetence drives me into madness....
I’ve just seen that I’m not the only one, which is something, I suppose. Thanks.
This thread is on going on here, no one seems to be doi g much about it! Can only suggest rather than change your Samsung device, which would be expensive!
Cheaper option is to change music supply, best option for Samsung support would be Spotify.
Sad but true.....
Hello. I've been using the Samsung Multiroom app to access Deezer on my R7 speaker for a few months. Now all of a sudden it's not working. I can't log in to Deeze . My log in details are correct and I've tried re-installing the app. Any ideas, please?
Older versions crashes right after startup. So with current version of Android it is impossible to check older versions, for sake (
Waiting for info from Deezer/Samsung...
I have successfully installed an older version 3.2.19 with the blue icon released in 2016!!!...and same issue with Deezer. Now i'm really thinking that something change on Deezer side. Or the last possibility is in the speaker firmware but i don't how to downgrade to an older version. And i think the firmware on my M7 speaker didn't change for long time.
Older versions crashes right after startup. So with current version of Android it is impossible to check older versions, for sake (
Waiting for info from Deezer/Samsung...
Can't log into deezer, but only from today, on Samsung multiroom app. Seems to be the same problem but just started this morning (13.5.20). Any news as to resolving this issue. Over to you Deezer.
Ps. Tunein on Samsung work fine, just sayin.
Tunein working fine on my devices too.
Can't log into deezer, but only from today, on Samsung multiroom app. Seems to be the same problem but just started this morning (13.5.20). Any news as to resolving this issue. Over to you Deezer.
Ps. Tunein on Samsung work fine, just sayin.
If nothing happens by the end of this week I’m cancelling and going over to Spotify.
Rudi…
Would you please give us an update?
Hi all…
Please understand that Samsung wins when we go to Spotify or something else instead…
If we want to get something out of this buggi Multiroom Software, we must stick together…. We are NOTHING in the big picture, if we stand alone…
This app have not been working as it should in over 2 years now…. And have Samsung give a shit for that matter??
Yes but the problem is not only with samsung multiroom because spotify does work fine, its a problem between samsung and deezer
That's me unsubscribe from deezer which is a shame as I loved it but not paying for something I'm not getting and no solution looks imminent.
Rudi….
Please be honest and tell us which way we should go, to get rid of these frustrations…
Do Samsung collaborate with you, to make Deezer to work within the Multiroom app or sits Deezer standby until Samsung contact you for a solution?
Please give us some straight answers. That we as you and Samsung customers deserve….
Hi Deezer
I’ve been having this issue for the last 10 days.
I just simply can’t login In to my Deezer account via the Samsung MultiRoom app on iOS
i’ve tried everything. Changing passwords, uninstalling apps and reinstalling them.
I will give Deezer until 18:00GMT on the 12th of May 2020 to rectify this and by reading the history of the comments on here (a problem they have been fully aware of for some time)
It’s a disgrace that this issue hasn’t been resolved.
Please get it sorted as I will cancel my subscription at the end of the day today.
Well I am true to my word - subscription to Deezer cancelled and Samsung speaker will be going up for sale.
As I posted earlier this is typical Samsung not supporting their products after a period of time. They have lost my custom as I will never buy one of their products again.
I agree what your saying but what use it's that when I'm paying for a service I can't use. Would you rent a car you couldn't drive on the roads ?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
