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Guitar Hero
Gr1ppa
Guitar Hero
January 11, 2019
Answered

Samsung Multiroom App Feedback: login and other issues

  • January 11, 2019
  • 230 replies
  • 9921 views
Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers
Best answer by Gazturner

Hello Gary,

 

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

 

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

 

I hope you will be able to enjoy your music without any issue as soon as possible.

 

Kind regards,

 

Andrei 

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

 

Feel free to contact the above email.... The more the merrier. 

230 replies

Show previous replies
Rising Star
Raun
Rising Star
May 10, 2020

I can see that the app version 4143 is from the 28. february 2020 and therefore I think this update is the problem…. Yes we are many there didn’t have the problem from back in february. But I think it’s because our devices automatic update the apps ongoing and this I think can take a while…

The last update before 4143 is from december 2018. So this can be a very scary future we look into, if we want to get Deezer to work with Multiroom and if the problem is located with Samsung….. 

Guitar Hero
Helgiftw
Guitar Hero
May 10, 2020

I can see that the app version 4143 is from the 28. february 2020 and therefore I think this update is the problem…. Yes we are many there didn’t have the problem from back in february. But I think it’s because our devices automatic update the apps ongoing and this I think can take a while…

The last update before 4143 is from december 2018. So this can be a very scary future we look into, if we want to get Deezer to work with Multiroom and if the problem lies with Samsung….. 

I tried old version of the app (found .apk from version 4138 - from dec 2018), but with same issue..

Looking forward for Deezer support. Looks like something was changed with authentication protocols.. 

    Rising Star
    Raun
    Rising Star
    May 10, 2020

    @Helgiftw. - If it’s possible for you. Could you please try to install 4132?

      Guitar Hero
      alanthebear
      Guitar Hero
      May 11, 2020

      Is anything being done to rectify this problem ?

        Rising Star
        Raun
        Rising Star
        May 11, 2020

        Can see that “Rudi” - “Community manager” also reading this threat. So I aspect there’s been done something from Deezer’s developer team!?…. Please let us know Deezer….

         

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        May 11, 2020

        Hi @alanthebear and all

        Thank you for your patience. At the moment, we're on standby because we need Samsung to collaborate - it's their app. I'll be forwarding your comments as well :v_tone2:

        EDIT: @Raun I was just writing my reply. I encourage you to please contact Samsung about this. We'd be happy to support them in fixing this :thumbsup_tone2:

          Rising Star
          Raun
          Rising Star
          May 11, 2020

          Hi Rudi…

          All Samsung Multiroom users have had problems to use there playlists in about 2 years by now….

          Would you please be honest and tell us, what have Samsung doing to resolve this problem?…. I’ll ask this way, because when I earlier have contacted Samsung regarding the playlist problem. I get the message that the problem must be within the Deezer’s code…

          For me to be honest I think the problem is Samsung. But we cannot come any further with the playlist problem and now the ID issues, if we as a customers to Deezer and Samsung still accept we being toss from side to side… 

          Who should we as a customers to Deezer and Samsung Multiroom, let be responsible for these problems?

            Roadie
            Higgi
            Roadie
            May 11, 2020

            Got exactly the same problem as above, been on to Samsung for over 1 hour this morning and they couldn't help only one thing I can do is cancell my account until sorted

              Rudi
              Ultimate Superstar
              Rudi
              Ultimate Superstar
              May 11, 2020

              Hey @Higgi @Raun 

              It's a commercial partnership that we value, and we appreciate your frustration at the same time. For this reason, and before I replied here today, I've chased our partnerships team for a clear update. As soon as I get an answer, I'll get back to you all :v_tone2:

               

                Roadie
                DaveB
                Roadie
                May 11, 2020

                It seems that access to my Deezer account is no longer allowed from The Samsung Multiroom App.

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