Samsung Multiroom App Feedback: login and other issues

I have been experiencing the same login issues with the multiroom system as everyone else. Done the re-install, change passwords etc, same as everyone else.

The Multiroom speakers them selves log into the streaming services not the multiroom app. 

It must be noted that the app hasn’t changed version since Feb 2020, the speakers firmware version hasn’t changed for some time.

This means that Deezer must have changed the login API for some reason ?,  and now expect all vendors to update their apps / devices. I’m sure Deezer has a good reason for changing the login API ??. I would have hoped that Deezer would check with Vendors for compatibility before doing such things, but apparently not.

Anyhow no matter who’s to blame, here’s where I stand. I originally went with Deezer because of a Samsung promotion when I brought the speakers (I had never heard of Deezer before), so Samsung got Deezer the business. I now have £2000 worth of speakers sat round collecting dust at the moment.

I tested the multiroom system with the Spotify trial and it all works fine. I’ve been with Deezer on the family plan for around 3 years now, but if the system is not fixed within the next 2 weeks I will be cancelling Deezer and switching to spotify (same price). As there seems to be a blame game doing the rounds I suggest everyone else experiencing the problem does the same.

 

Thanks for the update Gaz, I see you are aswell on point of this matter, I also had some contact with Samsung and if I read your answer correctly then the problems is with Deezer,  now I got some some answers from support and multiroom but it seems Deezer is not fully commited to help us because we have made contact and updating this forum and lacks answer from someone of support of dev team of Deezer.

I am waiting a month already and since it is almost the end of the month,  good moment to change because i am not going to wait another month for an answer or update.

Hi Deezer,

This weekend my task is to recreate my music library on Spotify so that I can switch over to them if the Deezer/Samsung Multiroom app issue isn’t fixed by the end of my Spotify free trial.

I’m being generous - I could cancel Deezer now and just switch. Like many others I became a Deezer user after the free offer that came with the Samsung Multiroom speakers - it’s very ironic that this now becomes the reason for me to switch to Spotify.

Deezer is a much smaller company than Spotify and this should mean quicker decision making to look after customers. Let’s see some communication from you on this! I’m assuming no information means you’re taking no action.

OMG, Stuart!

I thought I’d written that in my sleep, seriously!

I too ended up with over £2000 worth of paperweights after being coaxed by the Deezer promotion which worked OK until May 2018

For almost two years, I and many others had the dreaded “INTERNAL SERVER ERROR” and “SELECTED ITEM IS OUT OF RANGE”  error messages when trying to launch personal playlists created after May 2018, following the last firmware update by Samsung.

There is a long thread on the Deezer forums, dedicated to the issue and all the things good people who had spent a lot of their time doing the developer’s work, but ultimately without any result.

I’m a stubborn as a mule and have stuck with Deezer right up until last month, hoping they would sort this issue out, but even stubborn mules have a limit!

When I read about the log-in issue, I was still logged in to Deezer (in Multiroom) , but only one playlist created prior to May 2018 still worked and also FLOW (for all the good that is).

As an experiment, I logged out and guess what?  Log In error.

Now the reason I replied to your post was firstly because you are in a very similar position as myself after spending a shed load of money on something for the same reason (I’d never heard of Deezer before either, but it looked good), which is basically worthless without working streaming services.

Secondly, it was to tell my new tale of woe!

When I decided to quit Deezer altogether, I took out a trial of “Tidal HiFi” and IMHO, it is very good, despite being quite expensive @ £20 per month.

Everything was working fine and reminded me of a time when Deezer worked like that.

Then today arrived!  This morning started playing one of my discography playlists and it played fine and as normal.

Later today after working outside for a few hours, went to play another playlist and got an “Invalid Token” error message.

Logged out and tried logging back in “Invalid ID” error message.

So I changed the “Tidal” password via their website and tried logging in via Multiroom and the same error message again.

I have got a sneaky suspicion this may be a Samsung issue and maybe they are trying to slowly wind down the Multiroom app in favour of “Smart Things”, which is a big pile of bloated garbage in my opinion and does not work with Samsung R360 speakers.

Samsung Suck!

Finally I see that there is people who have a lot of money invested in Samsung Multiroom and Deezer…. This is the same here dkr. 25000,- (3000£)

We must not give up. - Like you Ripperoo. - I have the same thoughts about Samsung is about to shut the Multiroom app down…. And only developed on the Smartthings for the future and their new soundsystems…

If anyone have the opportunity to speak with a lawyer or a person who have the skills to this kind of case. Please take this case further…… I really think we only have a chance, if we stick together and make a lawsuit against Samsung...

Yes I tried accessing via the Soundbar and it worked. It would great if between Deezer and Samsung if they could fix this - if it works with the Soundbar then it can’t be “unfixable”.

Thanks for figuring this out anyway! It’s a work around but does mean we can’t use the Soundbar for the TV while blasting out S Club Seven, Slipknot etc  on the Multiroom system.

I imagine there are a number of people who don’t have a Samsung Soundbar and can’t use this approach.

Jag kan inte logga in på Samsung Multiroom appen den säger att min mejladress eller lösenord är fel. Jag har inte skrivit fel och jag har gjort det ni rekommenderar med byta lösenord och avinstallera. Detta fel har varit i över en månad, jag har varit i kontakt med både Deezer och Samsung utan någon förklaring.

Ska jag kasta mina högtalare och gå till Spotify? Vill inte det.

//Daniel

Ripperoo, can you give us the link to the Samsung Community about this issue?

For me it gives no meaning if Samsung “only” shuts down Deezer within the Multiroom app….. Still Deezer is the only Music streamer there is supported in the Samsung newer speakers with the Smartthings app?

It could be the Samsung Tech has it all wrong and was just fobbing off “JaneD” as they had no clue what she was on about.

That’s why it would be nice for the Deezer representative here to either confirm or deny this is the case.

I’ve no doubt “JaneD” explained the issue clearly to Samsung but some so called “Tech Support” are utterly clueless.

Some of them know less about the issues than the user sometimes because the user has spent a lot of time doing their own research, before contacting first line “Tech Support”, who, having no first hand experience with the tech in question, read from a script and default to just telling the user to reboot everything!

I just don’t think tech support realise that some people are clever enough to figure most things out and only get in touch with them as a last resort after everything else has failed and rebooted everything five times already.

Deezer is there any solution on the Samsung Multiroom app or should we give up and go to Spotify?

Thanks, @Ripperoo and all for your patience and feedback. We're working on getting this clarified with Samsung. Please accept our apologies for any inconvenience caused 

Hi Rudi,

when can we expect progress? right now we need two things:

1. A confirmation that a fix will be implemented
2. A commitment to an acceptable  timeline for the fix

given that neither product has significantly changed, this should be an easy fix - I.e. reverse the code change that broke this.