I will join you, i have the same problems, kinda stupid that premium members have to beg to solve this, i also made a big post but no answer yet 

https://en.deezercommunity.com/other-devices-49/troubles-with-samsung-multi-room-app-64333

I'm the same mate end of day that's me off spotify will be joined

Hi all…

Please understand that Samsung wins when we go to Spotify or something else instead…

If we want to get something out of this buggi Multiroom Software, we must stick together…. We are NOTHING in the big picture, if we stand alone…

This app have not been working as it should in over 2 years now…. And have Samsung give a shit for that matter??

I too have now cancelled my Deezer subscription. Surely Raun if we are paying for a service and it is not available then Deezer did not ought to still be taking money from us

Yes you are absolutely right. But if Samsung is the problem (I think). then we punished the wrong provider…

Samsung should have an obligation to get this to work for there customers, because they have sold us the hardware and the software there should work with third party apps as Deezer in Samsung’s own Multiroom app… This have not working in over 2 years now and Samsung have not done anything to resolve the issues...

I agree what your saying but what use it's that when I'm paying for a service I can't use. Would you rent a car you couldn't drive on the roads ?

As I posted earlier this is typical Samsung not supporting their products after a period of time. They have lost my custom as I will never buy one of their products again.

Well I am true to my word - subscription to Deezer cancelled and Samsung speaker will be going up for sale. 

Rudi….

Please be honest and tell us which way we should go, to get rid of these frustrations…

Do Samsung collaborate with you, to make Deezer to work within the Multiroom app or sits Deezer standby until Samsung contact you for a solution?

Please give us some straight answers. That we as you and Samsung customers deserve….

That's me unsubscribe from deezer which is a shame as I loved it but not paying for something I'm not getting and no solution looks imminent.

Yes but the problem is not only with samsung multiroom because spotify does work fine, its a problem between samsung and deezer

Rudi…

Would you please give us an update?

If nothing happens by the end of this week I’m cancelling and going over to Spotify.

Can't log into deezer, but only from today, on Samsung multiroom app. Seems to be the same problem but just started this morning (13.5.20). Any news as to resolving this issue. Over to you Deezer.

Ps. Tunein on Samsung work fine, just sayin. 

Tunein working fine on my devices too.

Older versions crashes right after startup. So with current version of Android it is impossible to check older versions, for sake (

Waiting for info from Deezer/Samsung...

I have successfully installed an older version 3.2.19 with the blue icon released in 2016!!!...and same issue with Deezer. Now i'm really  thinking that something change on Deezer side. Or the last possibility is in the speaker firmware but i don't how to downgrade to an older version. And i think the firmware on my M7 speaker didn't change for long time.

Hello. I've been using the Samsung Multiroom app to access Deezer on my R7 speaker for a few months. Now all of a sudden it's not working. I can't log in to Deeze . My log in details are correct and I've tried re-installing the app.  Any ideas, please? 

This thread is on going on here, no one seems to be doi g much about it! Can only suggest rather than change your Samsung device, which would be expensive! 

Cheaper option is to change music supply, best option for Samsung support would be Spotify. 

Sad but true..... 

I’ve just seen that I’m not the only one, which is something, I suppose. Thanks. 

Hi all,

I encountered the same prblem last week. Previous 2 years with multiroom app used for my 4 wam7501 with deezer no problem. Since last week I encountered the same problem. Phoned Samsung hotline but they are absolute incompetent as they double checked my complain and stated 5 times that my deezer account would not exist (well I use my professional deezer account every day for my workout with the deezer app).

This incompetence drives me into madness....

There must be something terrible wrong, regarding the support of Deezer in the Samsung Multiroom app…

Rudi has stopped to update us anymore. Which I think is logic. - There isn’t anything to update us about….

My “conspiracy” theory is now, that Deezer and Samsung in cooperation shuts down the support of Deezer in Multiroom as the app is out of date and Samsung now use a newer and better app to there audio products.

It is very strange that Samsung don’t say anything about these issues about the Deezer support to their customers and Deezer reacts like they try to dragging the time….. It went well with the playlist issues (over 2 years) and now we are in a much worse situation. - Deezer simply not working anymore in the Multiroom app…. And more strangely there is “only” support for Deezer in Samsung new Smartthings app. - Which means that no Spotify, no Tidal or youtube etc is supported in the Samsungs new Smartthings app “only Deezer” and it works without any problems…. For sure Samsung would not let Deezer down, when their new audio platform “Smarthings” only can handle Deezer as music provider!?

I think we as a Multiroom user in the end need a lawyer….

Thank you Helgiftw for trying.. :-) 

 

This problem now only affects Deezer, but how long until it starts to affect the other providers.

It looks to me like Samsung have just abandoned their product and couldn’t care less.

Well well! 

Back up and running this morning. 

Well done someone...... 

X

Still not working at my MultiRoom Application