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Gr1ppa
Guitar Hero
January 11, 2019
Answered

Samsung Multiroom App Feedback: login and other issues

  • January 11, 2019
  • 230 replies
  • 9921 views
Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers
Best answer by Gazturner

Hello Gary,

 

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

 

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

 

I hope you will be able to enjoy your music without any issue as soon as possible.

 

Kind regards,

 

Andrei 

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

 

Feel free to contact the above email.... The more the merrier. 

230 replies

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Guitar Hero
alanthebear
Guitar Hero
May 12, 2020

I agree what your saying but what use it's that when I'm paying for a service I can't use. Would you rent a car you couldn't drive on the roads ?

    Rising Star
    Emma1975
    Rising Star
    May 12, 2020

    As I posted earlier this is typical Samsung not supporting their products after a period of time. They have lost my custom as I will never buy one of their products again.

      Roadie
      Mezza
      Roadie
      May 12, 2020

      Hi Deezer


      I’ve been having this issue for the last 10 days.

       

      I just simply can’t login In to my Deezer account via the Samsung MultiRoom app on iOS

       

      i’ve tried everything. Changing passwords, uninstalling apps and reinstalling them.

       

      I  will give Deezer until 18:00GMT on the 12th of May 2020 to rectify this and by reading the history of the comments on here (a problem they have been fully aware of for some time) 


      It’s a disgrace that this issue hasn’t been resolved.

       

      Please get it sorted as I will cancel my subscription at the end of the day today.

      Well I am true to my word - subscription to Deezer cancelled and Samsung speaker will be going up for sale. 

        Rising Star
        Raun
        Rising Star
        May 12, 2020

        Rudi….

        Please be honest and tell us which way we should go, to get rid of these frustrations…

        Do Samsung collaborate with you, to make Deezer to work within the Multiroom app or sits Deezer standby until Samsung contact you for a solution?

        Please give us some straight answers. That we as you and Samsung customers deserve….

          Guitar Hero
          alanthebear
          Guitar Hero
          May 12, 2020

          That's me unsubscribe from deezer which is a shame as I loved it but not paying for something I'm not getting and no solution looks imminent.

            Guitar Hero
            markiemark310588
            Guitar Hero
            May 12, 2020

            Hi all…

            Please understand that Samsung wins when we go to Spotify or something else instead…

            If we want to get something out of this buggi Multiroom Software, we must stick together…. We are NOTHING in the big picture, if we stand alone…

            This app have not been working as it should in over 2 years now…. And have Samsung give a shit for that matter??

             

            Yes but the problem is not only with samsung multiroom because spotify does work fine, its a problem between samsung and deezer

             

              Rising Star
              Raun
              Rising Star
              May 13, 2020

              Rudi…

              Would you please give us an update?

                Rising Star
                Emma1975
                Rising Star
                May 13, 2020

                If nothing happens by the end of this week I’m cancelling and going over to Spotify.

                  Hitmaker
                  Gazturner
                  Hitmaker
                  May 13, 2020

                  Can't log into deezer, but only from today, on Samsung multiroom app. Seems to be the same problem but just started this morning (13.5.20). Any news as to resolving this issue. Over to you Deezer.

                  Ps. Tunein on Samsung work fine, just sayin. 

                    Rising Star
                    Emma1975
                    Rising Star
                    May 13, 2020

                    Can't log into deezer, but only from today, on Samsung multiroom app. Seems to be the same problem but just started this morning (13.5.20). Any news as to resolving this issue. Over to you Deezer.

                    Ps. Tunein on Samsung work fine, just sayin. 

                     

                    Tunein working fine on my devices too.

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