Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.
I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).
Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?
Is there a known problem currently occurring?
Cheers
Answered
Samsung Multiroom App Feedback: login and other issues
Best answer by Gazturner
Hello Gary,
It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.
I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.
In the meantime feel free to contact the developers directly emailing multiroom@samsung.com
I hope you will be able to enjoy your music without any issue as soon as possible.
Kind regards,
Andrei
Support Manager Samsung KX
Coal Drops Yard, London, N1C 4DQ
Feel free to contact the above email.... The more the merrier.
Show first post
+7Hey
Thanks for asking. No updates so far.
We've been unable to move forward with Samsung on the improvement of this integration.
The good news is that we're developing better connectivity for our own app this year. So please stay tuned to the community for updates! 
Yet again Deezer and Samsung multiroom are not talking to each other. Playback fails and when you attempt to reset it claims password/username incorrect then reverts to the previously signed in account.
Can Samsung and Deezer start communicating to ensure these issues don't occur annually? Spotify does not have the same issues...
Looks like the problem is back again for me. Was working until yesterday. Fails to connect complaining of no internet when there plainly is as other services work just fine. Once signed out it's impossible to log back into my Deezer account.
I just got the deezer trial. Really I want to quit spotify because they’ll never fix the missing dislike button bug but I can't if this doesn't get resolved
edit: looks like samsung has completely abandoned the multiroom speaker line :(
+7Sorry to hear about that
We can only work with 3rd parties if their devices are capable and availability to develop something further is there.
I'll forward your feedback on. In the meantime, have a nice weekend!
t1no wrote:
Looks like the problem is back again for me. Was working until yesterday. Fails to connect complaining of no internet when there plainly is as other services work just fine. Once signed out it's impossible to log back into my Deezer account.
Do you know what changed, was it an update from deezer because samsung haven't updated the multiroom app or firmware in ages
I just tried installing an older version of deezer and the multiroom app from around February, neither worked
1 person likes this
+7It's likely to be on our side
Rudi wrote:
It's likely to be on our side
Can I be honest. I really got frustrated, so bought a sonos system but then I saw how nicely and elegantly Spotify connect really works compared to being forced to use the sonos app....
I returned the sonos speakers (the sound quality of the sonos one was really inferior to my wam750s too)
1 person likes this
+7We're actually working on two Sonos projects at the moment
Thanks for your honest feedback, super appreciated 
Hi I've read all of this thread going back 2 years. My husband and I are devastated as we can't play our premium deezer on any of our Samsung multiroom WAM speakers, only on our Samsung soundboard. Looks like I will have to cancel my Deezer account then, very disappointing. Can't believe this issue can't be resolved. We like many others have tried everything, repeatedly, to no avail.
+7It's a partnership
We're preparing our platform for better integrations in the near future. So I hope you can still support us until then 
I'll be passing your feedback straight-away!
+6Hello
Here's what you can do:
- Log out of Deezer on all devices it might be logged in
- Get a new password for your account on this link
- Delete Deezer from the Samsung Multiroom app
- Turn off your device for 1-2 minutes
- Turn it back on
- Add Deezer to the Samsung Multiroom app
- Login with your new password
This should fix your issue, but please give me a shout if you need extra help,
Thanks!
+7You don’t have the option to delete Deezer from the Samsung Multiroom app in your phone?
Same problem, I cant play deezer on multiroom. Username or password incorrect but it's not. Getting really angry !!!!
+10Hey
+10222martin555 wrote:
Same problem, I cant play deezer on multiroom. Username or password incorrect but it's not. Getting really angry !!!!
hey, sorry to hear this, would you mind also trying these steps, please?
- Log out of Deezer on all devices it might be logged in
- Get a new password for your account on this link
- Delete Deezer from the Samsung Multiroom app (if possible)
- Turn off your device for 1-2 minutes
- Turn it back on
- Add Deezer to the Samsung Multiroom app
- Login with your new password
+10potestus wrote:
As we've said before the Deezer app is built in I can't be deleted.
Ok, please still log out change password and log back in, just don’t delete the app if you can’t, but follow the other steps.
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