Best answer by Gazturner
View originalI have the same problem, just getting message saying my password or ID is incorr
I’ve also experienced this in the last few days, though I suspect the issue may be with Samsung.
I’ve provided more details here: https://en.deezercommunity.com/other-devices-49/samsung-multi-room-login-issue-24265/index2.html#post160398
One additional thing I noticed this evening is that my Soundbar’s clock seems to be wrong, if its internal server’s responses to CURL requests are anything to go by.
I do know that clocks being incorrect can cause SSL/TLS errors, at least with desktop browsers, so potentially this could be causing an inability for the Soundbar's ability to connect to Deezer’s authentication endpoint.
För någon dag sedan fick jag meddelandet att det inte finns något Internet när jag ska lyssna på musik från min Samsung Multiroom app.
Hittade inte problemet, sökte efter en lösning hos Deezer och gjorde som ni sa, nu kan jag inte längre logga in på appen genom Deezer.
Det står att användarnamnet eller lösenordet är fel. Har ändrat och tagit bort apparna men utan resultat?
I have the same problem since this month with samsung multiroom speakers. Since 2018 i had no problem at all. Now since this month deezer connection says on one speaker 'no connection to internet' and other speaker has problem 'id or password incorrect'. It looks like a change had been put through by deezer. My samsung speaker release is 3117. 1/r134 and my app version is 4143.
Hi…
I have also the problem, there is described in this treat…..
The reason that I go for a Deezer Hifi account in january 2020, was because Samsung new soundbars did not use the iroom app anymore. The new soundbars should now use the smartthings app, and this app can only use 2 providers TuneIn and Deezer……. I have 2 new soundbars from Samsung, but I have 10 of the old Multiroom soundbars. So I am a very frustrated man by now…. It cannot be right that I and others can use many many money on these soundsystems and have so much trouble to use them…. In over a year we can’t use our own playlist in the Multiroom app and now we can’t logon on to Deezer, which is SUPER important for me and we also pay for to have integrated in our Multiroom app
I can confirm Irond13 there says that TuneIn works flawlessly in the Multiroom app
I suggest that we all get together in some kind of lawsuit against Samsung….. We should not accept all these frustration we have with this Multiroom shit!… Sorry for the language...
Hi
I am having this issue now. I've had deezer for over year and this has just started last week
I also have recently had this issue and unfortunately if it isn’t rectified soon I will have to cancel my Deezer subscription as I only use it with my Samsung multiroom speaker set up.
I also have recently had this issue and unfortunately if it isn’t rectified soon I will have to cancel my Deezer subscription as I only use it with my Samsung multiroom speaker set up.
Me as well Emma if it's not fixed soon spotify for me
Hi,
Same problem for me since few days.
Please do something!
I cannot deal without Deezer on my Samsung speaker!
Thank for your support.
Flo
Same problem. looking forward for solution...
I can see that the app version 4143 is from the 28. february 2020 and therefore I think this update is the problem…. Yes we are many there didn’t have the problem from back in february. But I think it’s because our devices automatic update the apps ongoing and this I think can take a while…
The last update before 4143 is from december 2018. So this can be a very scary future we look into, if we want to get Deezer to work with Multiroom and if the problem is located with Samsung…..
I can see that the app version 4143 is from the 28. february 2020 and therefore I think this update is the problem…. Yes we are many there didn’t have the problem from back in february. But I think it’s because our devices automatic update the apps ongoing and this I think can take a while…
The last update before 4143 is from december 2018. So this can be a very scary future we look into, if we want to get Deezer to work with Multiroom and if the problem lies with Samsung…..
I tried old version of the app (found .apk from version 4138 - from dec 2018), but with same issue..
Looking forward for Deezer support. Looks like something was changed with authentication protocols..
Is anything being done to rectify this problem ?
Can see that “Rudi” - “Community manager” also reading this threat. So I aspect there’s been done something from Deezer’s developer team!?…. Please let us know Deezer….
+7
Hi
Thank you for your patience. At the moment, we're on standby because we need Samsung to collaborate - it's their app. I'll be forwarding your comments as well 
EDIT: 
Hi Rudi…
All Samsung Multiroom users have had problems to use there playlists in about 2 years by now….
Would you please be honest and tell us, what have Samsung doing to resolve this problem?…. I’ll ask this way, because when I earlier have contacted Samsung regarding the playlist problem. I get the message that the problem must be within the Deezer’s code…
For me to be honest I think the problem is Samsung. But we cannot come any further with the playlist problem and now the ID issues, if we as a customers to Deezer and Samsung still accept we being toss from side to side…
Who should we as a customers to Deezer and Samsung Multiroom, let be responsible for these problems?
Got exactly the same problem as above, been on to Samsung for over 1 hour this morning and they couldn't help only one thing I can do is cancell my account until sorted
+7
Hey
It's a commercial partnership that we value, and we appreciate your frustration at the same time. For this reason, and before I replied here today, I've chased our partnerships team for a clear update. As soon as I get an answer, I'll get back to you all 
It seems that access to my Deezer account is no longer allowed from The Samsung Multiroom App.
Got exactly the same problem as above, been on to Samsung for over 1 hour this morning and they couldn't help only one thing I can do is cancell my account until sorted
Yes it’s really sad….
I’m sorry Rudi, but I am very provoked, when you say that Deezer we’re in standby, because you need Samsung to collaborate……But I was happy about your next reply - ”It's a commercial partnership that we value, and we appreciate your frustration at the same time. For this reason, and before I replied here today, I've chased our partnerships team for a clear update. As soon as I get an answer, I'll get back to you all”… Thank you for that!
Just to let you know…. There is no problem with the Samsung’s new audio devices there use Samsung Smartthings app….. Here works Deezer flawlessly...
Samsung are useless. Everything I’ve bought from them has broken or doesn’t work as it should. My Samsung TV now doesn’t support the apps I bought it for and now looks like their speakers are going the same way.
Same Problem here. It really sucks.
same issue here. I cancellee premium today. I am. not going to buy premium until this is fixed.
Hi Deezer
I’ve been having this issue for the last 10 days.
I just simply can’t login In to my Deezer account via the Samsung MultiRoom app on iOS
i’ve tried everything. Changing passwords, uninstalling apps and reinstalling them.
I will give Deezer until 18:00GMT on the 12th of May 2020 to rectify this and by reading the history of the comments on here (a problem they have been fully aware of for some time)
It’s a disgrace that this issue hasn’t been resolved.
Please get it sorted as I will cancel my subscription at the end of the day today.
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