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Gr1ppa
Guitar Hero
Jan 11, 2019 7:53 AM UTC
Answered

Samsung Multiroom App Feedback: login and other issues

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers
GazturnerAnswer
Hitmaker
May 19, 2020 12:10 PM UTC

Hello Gary,

 

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

 

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

 

I hope you will be able to enjoy your music without any issue as soon as possible.

 

Kind regards,

 

Andrei 

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

 

Feel free to contact the above email.... The more the merrier. 

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230 replies

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Rudi
Ultimate Superstar
Rudi
Ultimate Superstar
Feb 5, 2019 5:09 PM UTC
Hi there @waynenl

Not yet, bud. Once we've got an update, we'll let everyone know!
Roadie
AnthPaz
Roadie
Feb 7, 2019 11:39 AM UTC
Exact same issue for me too...
Would love a fix please
    Rising Star
    Jeffrey
    Rising Star
    Feb 7, 2019 12:00 PM UTC
    @Flo.Deezer @Rudi

    Any updates?
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    Feb 8, 2019 11:03 AM UTC
    Hi there @Jeffrey

    I've just checked and the team is still working on it - since Jan. We'll keep everyone here informed. Because it involves a partner's app, it generally takes a bit longer.
    Guitar Hero
    Simon.Lepage
    Guitar Hero
    Feb 15, 2019 4:22 PM UTC
    Hi,
    I don't know if your team did something but it works for us now!

    Thanks!
      Rising Star
      Jeffrey
      Rising Star
      Feb 22, 2019 8:12 AM UTC
      Still not working for me
      Hitmaker
      Marco O
      Hitmaker
      Jun 9, 2019 11:36 PM UTC
      Hola,

      I've got same issue since yesterday and none device is working.
      Same ID error and same version: 4138
      Please help.
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      Jun 10, 2019 10:21 AM UTC
      Hey @Marco O

      Have you tried rebooting your router for about 3 mins to see if it helps? Also, try resetting your password before doing that. And let me know how it goes 😉
      Hitmaker
      Marco O
      Hitmaker
      Jun 11, 2019 12:19 AM UTC
      Hola Rudi,
      Didn't work.
      Any other ideas please?
      Hitmaker
      Marco O
      Hitmaker
      Jun 14, 2019 1:58 AM UTC
      Hello,
      Any news? Still not working.
      Show more replies
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