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Guitar Hero
January 11, 2019
Answered

Samsung Multiroom App Feedback: login and other issues

  • January 11, 2019
  • 230 replies
  • 9921 views
Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers
Best answer by Gazturner

Hello Gary,

 

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

 

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

 

I hope you will be able to enjoy your music without any issue as soon as possible.

 

Kind regards,

 

Andrei 

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

 

Feel free to contact the above email.... The more the merrier. 

230 replies

Rudi
Ultimate Superstar
Ultimate Superstar
February 5, 2019
Hi there @waynenl

Not yet, bud. Once we've got an update, we'll let everyone know!
Roadie
February 7, 2019
Exact same issue for me too...
Would love a fix please
Rising Star
February 7, 2019
@Flo.Deezer @Rudi

Any updates?
Rudi
Ultimate Superstar
Ultimate Superstar
February 8, 2019
Hi there @Jeffrey

I've just checked and the team is still working on it - since Jan. We'll keep everyone here informed. Because it involves a partner's app, it generally takes a bit longer.
Guitar Hero
February 15, 2019
Hi,
I don't know if your team did something but it works for us now!

Thanks!
Rising Star
February 22, 2019
Still not working for me
Hitmaker
June 9, 2019
Hola,

I've got same issue since yesterday and none device is working.
Same ID error and same version: 4138
Please help.
Rudi
Ultimate Superstar
Ultimate Superstar
June 10, 2019
Hey @Marco O

Have you tried rebooting your router for about 3 mins to see if it helps? Also, try resetting your password before doing that. And let me know how it goes 😉
Hitmaker
June 11, 2019
Hola Rudi,
Didn't work.
Any other ideas please?
Hitmaker
June 14, 2019
Hello,
Any news? Still not working.