Samsung Multiroom App Feedback: login and other issues

Older versions crashes right after startup. So with current version of Android it is impossible to check older versions, for sake (

Waiting for info from Deezer/Samsung...

I have successfully installed an older version 3.2.19 with the blue icon released in 2016!!!...and same issue with Deezer. Now i'm really  thinking that something change on Deezer side. Or the last possibility is in the speaker firmware but i don't how to downgrade to an older version. And i think the firmware on my M7 speaker didn't change for long time.

Hello. I've been using the Samsung Multiroom app to access Deezer on my R7 speaker for a few months. Now all of a sudden it's not working. I can't log in to Deeze . My log in details are correct and I've tried re-installing the app.  Any ideas, please? 

This thread is on going on here, no one seems to be doi g much about it! Can only suggest rather than change your Samsung device, which would be expensive! 

Cheaper option is to change music supply, best option for Samsung support would be Spotify. 

Sad but true..... 

I’ve just seen that I’m not the only one, which is something, I suppose. Thanks. 

Hi all,

I encountered the same prblem last week. Previous 2 years with multiroom app used for my 4 wam7501 with deezer no problem. Since last week I encountered the same problem. Phoned Samsung hotline but they are absolute incompetent as they double checked my complain and stated 5 times that my deezer account would not exist (well I use my professional deezer account every day for my workout with the deezer app).

This incompetence drives me into madness....

There must be something terrible wrong, regarding the support of Deezer in the Samsung Multiroom app…

Rudi has stopped to update us anymore. Which I think is logic. - There isn’t anything to update us about….

My “conspiracy” theory is now, that Deezer and Samsung in cooperation shuts down the support of Deezer in Multiroom as the app is out of date and Samsung now use a newer and better app to there audio products.

It is very strange that Samsung don’t say anything about these issues about the Deezer support to their customers and Deezer reacts like they try to dragging the time….. It went well with the playlist issues (over 2 years) and now we are in a much worse situation. - Deezer simply not working anymore in the Multiroom app…. And more strangely there is “only” support for Deezer in Samsung new Smartthings app. - Which means that no Spotify, no Tidal or youtube etc is supported in the Samsungs new Smartthings app “only Deezer” and it works without any problems…. For sure Samsung would not let Deezer down, when their new audio platform “Smarthings” only can handle Deezer as music provider!?

I think we as a Multiroom user in the end need a lawyer….

Thank you Helgiftw for trying.. :-) 

 

This problem now only affects Deezer, but how long until it starts to affect the other providers.

It looks to me like Samsung have just abandoned their product and couldn’t care less.

Well well! 

Back up and running this morning. 

Well done someone...... 

X

Still not working at my MultiRoom Application :-(