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One Hit Wonder
maks.kolman
One Hit Wonder
January 14, 2019
Answered

Music stops after a one or few songs

  • January 14, 2019
  • 137 replies
  • 11284 views
When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10
    Best answer by Rudi
    Hi there @maks.kolman

    We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
    You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
    It's important to note that Linux isn't officially supported by Deezer.

    137 replies

    Show previous replies
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    June 23, 2020

    This could be an issue affecting our Deezer Free users on desktop @Naravinger thanks for coming back, I'll be forwarding your feedback to our devs :v_tone2:

    Guitar Hero
    panduryk
    Guitar Hero
    June 24, 2020

    When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
    The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

    This might be the repeat of:
    https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

    Debug info:
    Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

    Hello the same problem. try 3 other browser. Edge, Opera. Everywhere this problem. Win 10 last vers

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      June 24, 2020

      Thanks for adding to the feedback @panduryk - have you tried our desktop app by any chance?

      Guitar Hero
      panduryk
      Guitar Hero
      June 24, 2020

      Thanks for adding to the feedback @panduryk - have you tried our desktop app by any chance?

      Hello, the same problem with desktop app

      Guitar Hero
      Naravinger
      Guitar Hero
      June 25, 2020

      This could be an issue affecting our Deezer Free users on desktop @Naravinger thanks for coming back, I'll be forwarding your feedback to our devs :v_tone2:

      Yo Rudi! 

      Friend of my got a payment version and he got the same problem right now. 

        Rockstar
        Kevin Deezer
        Rockstar
        June 26, 2020

        Hello @Naravinger, could you tell your friend to comment on this topic so we have a look at his account? So far the only thing you’re all sharing in this thread is that you’re free users, so it might be something wrong with the Free offer behaviour.

        Thank you for letting us know :slight_smile:

        https://www.deezer.com/en/profile/3421485864
        Roadie
        Benga.Alexandru
        Roadie
        July 1, 2020

        that's so stupid. and I'm paying.... 

        always the same stupid "answers"... which OS, uninstall, reinstall, blah blah

         

        DON'T ASK. FIX!!! 

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        July 2, 2020

        Hi @Benga.Alexandru 

        Thanks for your honest feedback. We ask questions so that we can help our devs reproduce the issue. If you're being affected by this, could you please tell us the app version and in what part of the app the playback stops? I.e. Flow, mixes, personal playlists, everywhere… :thumbsup_tone2:

        Guitar Hero
        Phaeton85
        Guitar Hero
        July 3, 2020

        Hi. I’ve been using Deezer for Windows 10 (ver. 2004) from web-broser (Chrome lastest version, but on others have the same mistake) - for some time it doesn’t switch automaticlly to the next track. It doesn’t matter if it’s album or playlist, if shuffle on or off - it’s still not working. I have to refresh the page, play one file and than refresh again and play etc. Tried Deezer for desktop app, but it does not work either. Could you help me please?

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        July 4, 2020

        Hey @Phaeton85 

        Thanks for letting us know about your experience. Have you tried restarting your internet router to see if it helps?

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