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Music stops after a one or few songs

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Z
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Are you on a free subscription, @Zenbast? Have you tried on a browser just to test? Let me know, please!

I’m on a free subscription yes.

It works fine on browser so far.

Today on the smartphone application “Flow” refused to play but my playlist worked fine. This issue is not there on the pc website. I don’t know if it is related.

R
Rank

I have the same problem. I have to press play after every song that has finished…  I just want to be able to play my playlists on my phone again. :-(

 

iPhone Xr iOS 13.3

 

In Chrome on my laptop it works fine.

 

 

Rudi
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Hey @Cimethar 

Thanks a lot for reporting this here, I'll pass it on. In the meantime, I've sent you a password reset email - could you please try changing your password and trying it again?

Rudi
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I've replied to you on the other topic @aatac we've worked hard to fix that HiFi playback issue, especially from the desktop app - but it could be that there are some hiccups. Let me know!

K
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Hello @Naravinger, what OS do you have on your computer?

Have a nice day

https://www.deezer.com/en/profile/3421485864
Rafael.
Userlevel 7
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Hello nothing change since i last say here.
I try 3 browsers and 2 times install desktop app. Can u check my account or etc. Bc now idk what wrong with me

Do you have any battery saver, clean master or anti-virus installed? 

K
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Userlevel 7
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Hello @JedJd, the problem might seem the same on all platform when it happens, but the cause is not always. Let us know on which device you have this issue, which is the version of the Deezer app and also in which quality you’re trying to play your music. I do agree that this must be for us a priority.

Have a nice weekend, and thank you for your support!

https://www.deezer.com/en/profile/3421485864
Rudi
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Hi there @caiobayer

Could you tell me which device and OS do you have? And what's the app version? I'll try to help you further.
T
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Happens to me also. Stops playing mid song like it’s buffering.

Windows store app, deezer premium HiFi, 100mb fiber connection

P
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Userlevel 1

Hi. I’ve been using Deezer for Windows 10 (ver. 2004) from web-broser (Chrome lastest version, but on others have the same mistake) - for some time it doesn’t switch automaticlly to the next track. It doesn’t matter if it’s album or playlist, if shuffle on or off - it’s still not working. I have to refresh the page, play one file and than refresh again and play etc. Tried Deezer for desktop app, but it does not work either. Could you help me please?

Rudi
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Userlevel 7
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Hey @Phaeton85 

Thanks for letting us know about your experience. Have you tried restarting your internet router to see if it helps?

S
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I’m on version 4.33.1 and only have the issue with the flow playlist. After one (sometimes a few) song(s) it stops and shows a pop-up with an error message. 
 

K
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Userlevel 7
Badge +6

Hello @Enrique Palacios, try changing the audio quality in audio settings, and let me know how it goes.

https://www.deezer.com/en/profile/3421485864
Rudi
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This could be an issue affecting our Deezer Free users on desktop @Naravinger thanks for coming back, I'll be forwarding your feedback to our devs :v_tone2:

E
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I only have “standard”. i tried to change “normalize audio”, and then try shuffle and all repeat optiones. 

Nothing works.

I noticed that the player is stucked in one song. I mean, when i open the browser and enter to deezer.com, the player always show me the same song, even if i was listening to another song. It always returns to the same song. 

H
Rank

Song ends and I have to hit retry to play the next song. Cache increased, updates checked, phone restarted, uninstalling the app will be very inconvenient and I'm really not happy to do that.  Premium subscriber Samsung A70, very strong network connection.  

 

Sounds like Deezer really has a big problem here.  I'm going to hold off recommending you for a while.  I'd hate to recommend it and have this app annoy any of my friends this much.

Rudi
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Userlevel 7
Badge +7

Hey there @charits muntachib @mykhaylo.fedyna 

Thanks a lot for reporting this. Could I please have browser, OS and app versions so that I can let our devs know more about this in detail?

In the meantime, Happy New Year!

P
Rank

I have the same issue. I am with iPhone XR the OS and the app are up-to-date. I play an album, and then it plays just one song and pauses, then I manually start the next one and it happens again and again. I have Bluetooth headphones nearby, but my phone’s Bluetooth is turned off then. I am not sure if this happens only in do not disturb mode, as I am trying to play some relaxing music while falling asleep. But it is so irritating. I am with Family membership too.

C
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I just realize that this is not my bluetooth headset issues and so many of us hv experienced this 😆

Its happen too often so maybe I will stop my subscription next month if its not fixed

Rudi
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Userlevel 7
Badge +7

What's the error message, @Sjtaski?

Please try uninstalling the app, searching for %appdata and deleting any Deezer folder you find, and then redownloading and reinstalling the app after, to see if it helps :thumbsup_tone2:

Rudi
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Userlevel 7
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Thanks for sharing this with us @dzamo super cool! Hopefully you'll get some likes on the tip and I can give you a community badge.

Let us know if you have more tricks to share, the community appreciates the knowledge sharing :smiley:

Rudi
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Userlevel 7
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Hi there @Sebastian Ukleja

Can you please reinstall the app?
T
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I also jmhave this issue. As a massage therapist its extremely frustrating. How do i fix this? Or better yet can i get a refund? 

J
Rank

Hello @JedJd, the problem might seem the same on all platform when it happens, but the cause is not always. Let us know on which device you have this issue, which is the version of the Deezer app and also in which quality you’re trying to play your music. I do agree that this must be for us a priority.

Have a nice weekend, and thank you for your support!

Windows 10

Deezer app 4.19.20

Music in Standard quality (128kb/s). I’m using Wi-fi, 10Mb/s, but I'm sure the problem has nothing to do with my connection.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @GameT1tan @Roger L. 

Thanks for letting us know. Is this happening on 4.19.20?

@JedJd If it is, could you try downloading this version and trying again?

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

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