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Music stops after a one or few songs

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P
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Hey @Phaeton85 

Thanks for letting us know about your experience. Have you tried restarting your internet router to see if it helps?

Thanks, Rudi for answer.

I use direct internet cable without router. What i can do - is restart the web-page play one file and all over again.

Rudi
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Thanks for getting back @Phaeton85 could you also try on another browser like Edge, for instance?

P
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Thank you, @Rudi, for the tip - in Edge everything works fine!

P
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Userlevel 1

@Rudi, I’ve made some more tests, and Edge doesn’t work fine too. If I start a song then click towards the end of it - system moves to the next track correctly. If I listen to the whole song without interrupting then it staks like in Chrome.

Rudi
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Thanks for coming back to us @Phaeton85 that's so odd. So Chrome, Edge and our desktop app don't play track after track? It stops?

I've carried out some maintenance to your account to see if it helps. Let me know. If it doesn't, I'd be grateful if you could provide the exact version of your Windows 10 and I'll pass the info to our devs :thumbsup_tone2:

 

P
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Hi, @Rudi. Thank you for suggestions. I have tried again with Chrome and Edge - did not work: one track play, then I have to refresh the page and play another track.

64-bit Windows 10 Home (ver 2004, 19041.329)

Chrome (ver 83.0.4103.116)

Microsoft Edge (44.19041.1.0)

K
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Userlevel 7
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Thanks @Phaeton85 for the information. In addition, what is your internet provider?

https://www.deezer.com/en/profile/3421485864
P
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Userlevel 1

You’re welcome, @Kevin Deezer. I am from Ukraine, so I use our local provider Kyivstar (LAN, 100 Mbit/s). 

E
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Hi, since I upgraded to Hifi music stops playing in the middle of the track, please can you go back to my old plan? Thank you.

K
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Userlevel 7
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Hello @Edu Coen, you can unsubscribe from HiFi at any time, wait for the end of the current paid month and subscribe again to Premium. If you don’t want to wait, feel free to get in touch with our support team, they might be able to accelerate the process. Can you let us know on which device you have this issue with HiFi?

https://www.deezer.com/en/profile/3421485864
K
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Userlevel 7
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Thanks @Phaeton85 for the information, I forwarded this to our teams and I’m waiting for their feedback. 

Sorry about the inconvenience and have a nice week.

https://www.deezer.com/en/profile/3421485864
P
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​Thank you @Kevin Deezer  very much for your help and assistance! You have a wonderful service and have a nice week too!​

K
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Userlevel 7
Badge +6

​Thank you @Kevin Deezer  very much for your help and assistance! You have a wonderful service and have a nice week too!​

Wow… :hugging: Thanks a lot. If you see any change on your side let us know :slight_smile:

https://www.deezer.com/en/profile/3421485864
K
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Userlevel 7
Badge +6

Hi @Phaeton85, hope you’re doing good :slight_smile: Could you try, on the desktop app and/or the website), to go to the audio settings and change the quality settings? If you’re in ”standard” switch to “better”.

Let me know if it changes anything

https://www.deezer.com/en/profile/3421485864
P
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Userlevel 1

Hi @Kevin Deezer and thank you a lot for help! That really works! now it’s working perfectly again! Thank you and have a good day! :wink:

K
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Userlevel 7
Badge +6

 

https://www.deezer.com/en/profile/3421485864
E
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Im still have the same problem, since like 2 weeks ago. 

Im using Chrome and Firefox in Linux. I tried in Win 10 and happens the same. Also i tried with two accounts. 

K
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Userlevel 7
Badge +6

Hello @Enrique Palacios, try changing the audio quality in audio settings, and let me know how it goes.

https://www.deezer.com/en/profile/3421485864
E
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I only have “standard”. i tried to change “normalize audio”, and then try shuffle and all repeat optiones. 

Nothing works.

I noticed that the player is stucked in one song. I mean, when i open the browser and enter to deezer.com, the player always show me the same song, even if i was listening to another song. It always returns to the same song. 

Rafael.
Userlevel 7
Badge +7

I only have “standard”. i tried to change “normalize audio”, and then try shuffle and all repeat optiones. 

Nothing works.

I noticed that the player is stucked in one song. I mean, when i open the browser and enter to deezer.com, the player always show me the same song, even if i was listening to another song. It always returns to the same song. 

Do you have an antivirus, battery saver, clean master… or any similar program installed?

Also, Firefox in Linux doesn't fully support Deezer yet.

E
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Nop. I dont use any of those programs.

Like i said, i have tried in windows and linux with Chromium, Chrome and Firefox. So its not a browser or O.S. problem. 

K
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Userlevel 7
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Hello @Enrique Palacios, could it be possible that you’re using the same adblocker on all these browsers? You have a Free account (that’s what I see at least from my side), so maybe it stops when the ad is supposed to be played.

https://www.deezer.com/en/profile/3421485864
E
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@Kevin Deezer  Mmmm. it didnt work.

  1. Im not using a different ad blocker than the one that comes by default with the browsers.
  2. So, i enter to the config menu in the Chrome / Chromium and mark turn off the ad block for deezer.com
  3. It worked for one song. 
  4. Now it does not get the next song, and its strange. When i tried to change the song manually, the song that deezer played its the same song, i mean, it only changed the name. If you look at the screenshot im attaching you will see that “hasta el final (unplugged)’s time is 5:34 , but in the player is 2:38 (the time of the last song y played)
  5. Now the only way to change a song is refreshing the page.
  6. It happens with all the browsers.
  7. Im not a deezer expert, but it seems that the problem is with the user.
  8. It started to “not work” 2 weeks ago. It worked perfect before. (not changes in my pc)

 

K
Rank
Userlevel 7
Badge +6

Hello @Enrique Palacios, in that case, since it seems the issue is linked to your account, I’d advise you to get in touch directly with our customer support team so they have a look at it.

Let us know how it goes!

https://www.deezer.com/en/profile/3421485864
P
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Hello nothing change since i last say here.
I try 3 browsers and 2 times install desktop app. Can u check my account or etc. Bc now idk what wrong with me

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