One Hit Wonder

Answered

Music stops after a one or few songs

Forum|Forum|7 years ago
January 14, 2019
137 replies
11284 views

When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

Best answer by Rudi

Hi there @maks.kolman

We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
It's important to note that Linux isn't officially supported by Deezer.

Show previous replies

P

Phaeton85

Guitar Hero

Hey @Phaeton85

Thanks for letting us know about your experience. Have you tried restarting your internet router to see if it helps?

Thanks, Rudi for answer.

I use direct internet cable without router. What i can do - is restart the web-page play one file and all over again.

Rudi

Ultimate Superstar

Thanks for getting back @Phaeton85 could you also try on another browser like Edge, for instance?

P

Phaeton85

Guitar Hero

Thank you, @Rudi, for the tip - in Edge everything works fine!

P

Phaeton85

Guitar Hero

@Rudi, I’ve made some more tests, and Edge doesn’t work fine too. If I start a song then click towards the end of it - system moves to the next track correctly. If I listen to the whole song without interrupting then it staks like in Chrome.

Rudi

Ultimate Superstar

Thanks for coming back to us @Phaeton85 that's so odd. So Chrome, Edge and our desktop app don't play track after track? It stops?

I've carried out some maintenance to your account to see if it helps. Let me know. If it doesn't, I'd be grateful if you could provide the exact version of your Windows 10 and I'll pass the info to our devs :thumbsup_tone2:

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Phaeton85

Guitar Hero

Hi, @Rudi. Thank you for suggestions. I have tried again with Chrome and Edge - did not work: one track play, then I have to refresh the page and play another track.

64-bit Windows 10 Home (ver 2004, 19041.329)

Chrome (ver 83.0.4103.116)

Microsoft Edge (44.19041.1.0)

K

Kevin Deezer

Rockstar

Thanks @Phaeton85 for the information. In addition, what is your internet provider?

https://www.deezer.com/en/profile/3421485864

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Phaeton85

Guitar Hero

You’re welcome, @Kevin Deezer. I am from Ukraine, so I use our local provider Kyivstar (LAN, 100 Mbit/s).

E

Edu Coen

Roadie

Hi, since I upgraded to Hifi music stops playing in the middle of the track, please can you go back to my old plan? Thank you.

K

Kevin Deezer

Rockstar

Hello @Edu Coen, you can unsubscribe from HiFi at any time, wait for the end of the current paid month and subscribe again to Premium. If you don’t want to wait, feel free to get in touch with our support team, they might be able to accelerate the process. Can you let us know on which device you have this issue with HiFi?

https://www.deezer.com/en/profile/3421485864

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