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One Hit Wonder
maks.kolman
One Hit Wonder
January 14, 2019
Answered

Music stops after a one or few songs

  • January 14, 2019
  • 137 replies
  • 11283 views
When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10
    Best answer by Rudi
    Hi there @maks.kolman

    We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
    You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
    It's important to note that Linux isn't officially supported by Deezer.

    137 replies

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    Guitar Hero
    Naravinger
    Guitar Hero
    June 16, 2020

    This might be the repeat of:
    https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

    Debug info:
    Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

    I have the same issue on three different laptops, on two or three different browsers on all those three laptops (IE, Chrome, Firefox). It does not happen on the mobiles, though. We have free accounts, we do not use the desktop app and all devices run under Windows. It seems a very systemic problem, happening to quite a lot of people.

    Have you solve this problem mate?

    Rockstar
    Kevin Deezer
    Rockstar
    June 17, 2020

    Hello @Naravinger, what OS do you have on your computer?

    Have a nice day

    https://www.deezer.com/en/profile/3421485864
    Guitar Hero
    Naravinger
    Guitar Hero
    June 18, 2020

    Hello @Naravinger, what OS do you have on your computer?

    Have a nice day

    It`s win 10! 

    Rockstar
    Kevin Deezer
    Rockstar
    June 19, 2020

    Hello @Naravinger, I see you also have the Free offer, so it could be related to this. We’ll need to forward the information to our teams, sorry that I’m not yet able to come up with a solution. You have the issue with any content?

    https://www.deezer.com/en/profile/3421485864
    Guitar Hero
    Naravinger
    Guitar Hero
    June 20, 2020

    Hello @Naravinger, I see you also have the Free offer, so it could be related to this. We’ll need to forward the information to our teams, sorry that I’m not yet able to come up with a solution. You have the issue with any content?

    It also happened to ppl who have monthly sub, so i see no point that it happens only to free accounts. 

    Guitar Hero
    JedJd
    Guitar Hero
    June 20, 2020

    Hello @JedJd, we’ve just released a new version of the app (4.19.30), could you download it and let us know if you still have the issue with it?

    Thank you

    I just installed Deezer 4.20.21. It’s a quite good version, and i realized that they fixed several annoying bugs. And it LOOKS LIKE the main problem we are discussing here was SOLVED. I’m testing this new version right now, and my playlist is finally working as it was supposed to.  That’s awesome, BUT i’m not convinced yet, ’cause in the past versions (4.19.30, for example) this problem used to simply disappear, but always returned after some days.

    I’ll be testing this version during the next few days. I will return here to report my experience soon.

    Thank you for your attention!

      

      Guitar Hero
      Naravinger
      Guitar Hero
      June 20, 2020

      Hello @JedJd, we’ve just released a new version of the app (4.19.30), could you download it and let us know if you still have the issue with it?

      Thank you

      I just installed Deezer 4.20.21. It’s a quite good version, and i realized that they fixed several annoying bugs. And it LOOKS LIKE the main problem we are discussing here was SOLVED. I’m testing this new version right now, and my playlist is finally working as it was supposed to.  That’s awesome, BUT i’m not convinced yet, ’cause in the past versions (4.19.30, for example) this problem used to simply disappear, but always returned after some days.

      I’ll be testing this version during the next few days. I will return here to report my experience soon.

      Thank you for your attention!

        

      I download this ver and i still have that problem :( only 1 song and then stop...

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      June 22, 2020

      Thanks for reporting back @Naravinger let's get it working for you too. Is this happening when you play a song from Flow, one that you searched for, or something else? If you help us with reproducing the issue, it's easier for our devs to fix it.

      Hey @JedJd yes, please do keep us posted so that we can keep improving the experience!

      Guitar Hero
      Naravinger
      Guitar Hero
      June 22, 2020

      Thanks for reporting back @Naravinger let's get it working for you too. Is this happening when you play a song from Flow, one that you searched for, or something else? If you help us with reproducing the issue, it's easier for our devs to fix it.

      Hey @JedJd yes, please do keep us posted so that we can keep improving the experience!

      Hey Rudi! 

       

      It happens to both action i do...flow and my favourite one :( 

        Roadie
        L.E.V.I
        Roadie
        June 23, 2020

        On the free version of the desktop app for Windows 10, 4.20.21, the repeat the same song appears to be broken. It works until it hits an advert, at which point after the ad has finished it goes to the previous song on the playlist, and then that repeats until another ad, et cetera.

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