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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 497 Topics
  • 5,314 Replies
497 Topics
T
Runaway Baby
Tervel1337Runaway Baby
asked in Other devices
Low quality/resolution on covers when viewing them through the lyrics

This is a new issue that started happening to me yesterday and it’s been fully consistent on my PC where I’ve tried using Edge and Chrome to see if the issue stays, and it is absolutely and 100% there no matter what. I believe it might be a new Chromium issue but I definitely would like to see this get fixed as the actual desktop version doesn’t have this problem at all, but you just can’t force me to use that when it STILL doesn’t have gapless playback. Again, this issue wasn’t present just a few days ago and I’ve solely been using the web version for over a month. Please fix it, below are two screenshots and it’s very obvious that the first one is the Chromium (Edge) screenshot in which the issue is present. 

647
Leonídia.Deezer
Community Manager
1 year ago
A
Runaway Baby
Albert FRunaway Baby
asked in Other devices
Google Home rollout in more countries. When? [also the app is kinda messed up now...]

I’ve read that a lot of countries can’t link their deezer account to their google home products. Will this feature be available in more countries and when will it be available?I’ve been waiting for quite a while to finally switch over to deezer on my google nest mini from spotify.Also did the new app update mess things up for anyone? I have my nest mini next to me and I need to constantly force stop the app or disconnect it from it because after one song it just stops playing….

67422
Leonídia.Deezer
Community Manager
1 year ago
A
Lover
awsteenohLover
posted in Other devices
Did you resolve this?

 

563
Leonídia.Deezer
Community Manager
1 year ago
M
Tiny Dancer
Midnight bloomTiny Dancer
posted in Other devices
help me

Can’t log on my television it’s shows this screenPlease help asap! Thanks Midnight bloom 

233
M
Tiny Dancer
1 year ago
Matt_3050
Runaway Baby
Matt_3050Runaway Baby
posted in Other devices
The Android TV app needs to be fixed and renewed

It sometimes would stop playing songs and it needs to be reinstalled/data cleared to login again.The cast feature doesn't link to the native app but uses the default Google Cast UI, then if I want to use my mobile phone as a "remote" like Spotify Connect what do I need to do? :/It's got problems with liked songs, they're not updating and create problems with liking new songs (you click the heart button, it doesn't do anything, if you click it again it says the song was already added in the liked songs playlist, but it doesn't fill up).Lyrics sometimes don't start after the microphone icon, you'd need to press back then click on the lyrics button again.Really, please fix your Android TV app, it isn't good for everyday use.

2936
awesomemac
Deezer Legend
1 year ago
E
Tiny Dancer
erdemaydinTiny Dancer
asked in Other devices
xbox deezer app problem

xbox In the Deezer app, the song changes in half on its own. Sometimes it switches to the next song 5 seconds after the song starts. And sometimes the song doesn't skip.  Xbox Series S Deezer app skips the song halfway by itself

281
Leonídia.Deezer
Community Manager
1 year ago
F
Runaway Baby
Friderik KnezRunaway Baby
posted in Other devices
WXAD 10 MucisCast in deezer is interrupting

Hi. Lately I am encountering problem with Deezer through MusicCast for Yamaha WXAD-10 streamer. The problem: I start normally, select favourite album/playlist and start playing. After few songs the stream stops and it says "No music". Sometomes it restarts after a while, sometimes it restarts if accesed from another mobils, sometomes restarting phone works, sometime restarting the WXAD10 works and sometimes nothing or the above works. There is no problem streaming to phone, there is no problem streaming to HEOS ans SONOS. It clearly must be MusicCast / deezer interface. But because other streaming (internet radio) works smoothly I assume it's Deezer not providing the stream. Anyone has same experience or knows solution?

1266
Leonídia.Deezer
Community Manager
1 year ago
J
Runaway Baby
jonaspSERunaway Baby
posted in Other devices
MusicCast ”can’t register your system” or search returns ”No music”

I have a Deezer premium account. I have multiple Yamaha deviceswxa-50wxc-50nx-n500 a total of 4 devices. These devices are installed in two separate homes. All devices are configured with the deezer premium account.I just returned to one home that has the NX-N50. I started to listen to music via the MusicCast controller and started getting a ”No music” error messge when searching in the (clunky but working) MusicCast search interface for Deezer.I logged out and back in. I got the ”cant register your system” error message. I tried both username and email as the login.after looking at forum posts, i reset the nx-n500s, reinstalled the app, changed my Deezer password. I tried logging in multiple times to Deezer in MusicCast but same error message except one time when login was accepted but then any search gave ”No music”.i can listen to Deezer on my phone and the nx-n50 can play Spotify so no real problem with musiccast, speakers or Deezer account. I also tried this on both iPad and Andro

39113
J
Runaway Baby
1 year ago
C
Lover
CupartLover
asked in Other devices
Error Mac OS X AGAIN

Just unbelievable, that this is a recurring issue in Deezer Version 5.30.590 (5.30.590.173) on Mac OSX, that I cannot simply click on an Artists name w/o getting an error 👎  I honestly NEVER had this issue during my 5 years subscription with Spotify, so maybe it’s time to go back to an app that actually works… Is there no Q&A with the developers? I’m paying a premium for something that is hit or miss here...

474
C
Lover
1 year ago
O
Runaway Baby
okievit
posted in Other devices
Default sound quality on B&O

I neither see any options in the B&O app to change the sound quality to FLAC on my B&O speaker, nor do I see what sound quality it usesDoes the built-in Deezer app in the B&O speaker use FLAC by default, or do I need to turn it on somewhere? Would also be interested to know where I can see what sound quality is being used.Btw, I do have a Deezer Premium subscription.

190
O
Runaway Baby
1 year ago
J
Jose Alfaro
asked in Other devices
Getting lossless FLAC Deezer Hifi quality with Play-Fi App

Hi. I have an Arcam RPlay. I use it for streaming music services. It supports Deezer, Tidal, etc. My question is what is the Max resolution for music using Deezer via the DTS Play-Fi app? Can it play Flac at 44khz and 16 bits?

311529
Jaime.Deezer
Community Manager
1 year ago
Minimoon
Lover
Minimoon
posted in Other devices
some pages are not displayed on the web version of deezer !!!

Hello, i already make a topic with the same problem, but it's been closed and unresolved. My problem is the same, the artist page, album, and lyrics are not displayed. An error message appears every time. I've run the test on several devices and the result is the same. I've already taken the usual steps, cleared the cache, deactivated the VPN, I don't use a proxy!The problem also manifests itself on the deezer application for win 10! Here are some screenshots on different browsers, all in private browsing mode (chrome, edge, firefox): artist page edge album page edge lyric page edge artist page firefox album page firefox lyric firefox lyric chrome album page chrome artist page chrome  please inform developers, thx 

6411
Nina Nebo
Deezer Legend
1 year ago
A
Runaway Baby
azengineerRunaway Baby
posted in Other devices
Playlists with Control4 Deezer app

I am a premium Deezer subscriber.  I have a Control4 home automation system and the Deezer app installed on Control4. I have not been able to figure out how to get the app on Control4 to show the playlists, favorites, etc that are on my phone app.  I do not want to switch to Deezer connect, I want to be able to use the Control4 touch screens  to make selections.  Is the possible, or is the Control4 app just super basic?

877
Nina Nebo
Deezer Legend
1 year ago
X
Runaway Baby
xStatiZxRunaway Baby
posted in Other devices
Bug Fixes/Improvements

Searching doesn't always work, sometimes you have to switch tabs and search again. Scrolling through your favourites sometimes loops back to a higher spot in the list, again and again.Sometimes the TV app fails to play/plays the wrong song.No remote feature on the phone app to control the TV app. Adding a song to que should add the song to the next song playing next. Eg Spotify. If you add a song to the que, it plays next, add another, it plays after that one. Not to the end of the current playlist. 

315
X
Runaway Baby
1 year ago
M
maks.kolman
asked in Other devices
Music stops after a one or few songs

When playing a playlist or an album I would expect the next song to automatically start after the current song ends. The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over. This might be the repeat of: https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208 Debug info: Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

10202136
D
Tiny Dancer
1 year ago
V
Runaway Baby
vtkrackerRunaway Baby
asked in Other devices
Deezer not working on all platforms

Hi. Since yesterday, Deezer is not working on all devices on all platforms (iOS, Win, mobile, desktop, web ), with the same message that we are not connected to internet.

2515
Jaime.Deezer
Community Manager
1 year ago
D
Runaway Baby
DaviatorRunaway Baby
asked in Other devices
Error: Failed to play. MS0610

I get the message as seen above. On the windows store app (5.30.650) and on the web app. No matter what track.The app on my mobile, which is on the same WiFi, has no issues.Any ideas how to solve that error?

9754
Leonídia.Deezer
Community Manager
1 year ago
P
Runaway Baby
Péter Csaba HasulyóRunaway Baby
asked in Other devices
Connection failed on myfiretv

Hello. About 2 days I can't open my Deezer app on my Firetv. Do you have any idea, why?

1492
P
Runaway Baby
1 year ago
T
Runaway Baby
that_tana_girlRunaway Baby
posted in Other devices
Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hi there My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker. 

3257115
Leonídia.Deezer
Community Manager
1 year ago
N
Runaway Baby
nixxxxRunaway Baby
asked in Other devices
"Deezer" can't be opened because Apple cannot check it for malicious software

I’m getting this message :  “"Deezer" can't be opened because Apple cannot check it for malicious software”. The only way is to override your Mac security settings to open it, which is not really smart thing to do. This issue is a pretty stupid thing, something you don’t expect from any official app. 

13018
J
Lover
1 year ago
M
Runaway Baby
Marie MichaelRunaway Baby
asked in Other devices
xbox app not working

Deezer on my xbox is great I can play and listen to music and stuff but for some reason it has different music and play lists and stuff from my mobile phone like on the xbox none of it is mine does anyone know how to fix this???

742
Leonídia.Deezer
Community Manager
1 year ago
Deepform
Runaway Baby
DeepformRunaway Baby
posted in Other devices
Songs skipping after ads

Whenever an ad plays, whatever song’s next in the queue skips. This happens when I’m listening to an album, playlist, mixes, Flow… and it’s only in the desktop app too; I’ve tried using the web player and there’s no skipping, and the same goes for the mobile app. Oh, and the notification bell isn’t clickable either.I’ve uninstalled Deezer, deleted temporary files, and reinstalled the latest version of the app, and the changes have persisted. Any help on what to do would be appreciated!

897
L
Tiny Dancer
1 year ago
N
Runaway Baby
NjofraRunaway Baby
asked in Other devices
Can't play podcasts on web app or web page.

I can play podcasts on mobile app, but can’t play them on web page or browser add-on.I keep getting the message:ErrorAn error occured, please try again later.Been trying since yesterday.

19211
N
Runaway Baby
1 year ago
B
Runaway Baby
BennickRunaway Baby
asked in Other devices
Libwebp vulnerability

Hello. As you might know, a big vulnerability has been discovered in the libwebp library that’s used in web browsers and many Electron-based applications:https://snyk.io/blog/critical-webp-0-day-cve-2023-4863/Is this affecting the windows desktop/android versions of the application? Are they safe to use? 

292
Leonídia.Deezer
Community Manager
1 year ago
B
Tiny Dancer
BK212Tiny Dancer
asked in Other devices
No hifi option with family plan

There is only Standard and Better quality options since I moved from premium to a family plan, I’m using a partnered A1 offer. Anyone know how to fix this or if this is intentional? Same settings appear on the desktop app, ios app and browser player. I contacted their support but they are rather slow and haven’t gotten back to me in a couple days :/

736
B
Tiny Dancer
1 year ago
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