Hello
I have noticed on several occasions now that the Windows app version of Deezer plays a different song to the one selected.
Selecting song A, but then some other random song from my playlist plays instead. Killing the app and restarting resolved the issue, but is this a known bug?
Thanks
Oli
Best answer by CharlyMX
Hi
Try these basic tips:
• Clear the app cache in Settings -> Data & Storage -> Delete All.
If that doesn't work →
• Increase the app cache in Settings -> Data & Storage.
If that doesn't work →
• Sign out of Deezer and sign back in with your email and password.
If that doesn't work →
• Uninstall the app and reinstall it from Google Play, the Apple Store, or the Deezer download page.
https://www.deezer.com/explore/en/download/
If that still doesn't work, please contact support for help with the issue on your device.
Deezer's online chat is very good; the chat entrance is in the bottom right corner.
https://support.deezer.com/hc/en
Or via the Deezer contact form.
https://support.deezer.com/hc/en/requests/new
Best regards, and keep the music flowing.
Hi
Try these basic tips:
• Clear the app cache in Settings -> Data & Storage -> Delete All.
If that doesn't work →
• Increase the app cache in Settings -> Data & Storage.
If that doesn't work →
• Sign out of Deezer and sign back in with your email and password.
If that doesn't work →
• Uninstall the app and reinstall it from Google Play, the Apple Store, or the Deezer download page.
https://www.deezer.com/explore/en/download/
If that still doesn't work, please contact support for help with the issue on your device.
Deezer's online chat is very good; the chat entrance is in the bottom right corner.
https://support.deezer.com/hc/en
Or via the Deezer contact form.
https://support.deezer.com/hc/en/requests/new
Best regards, and keep the music flowing.
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