- - Knowledge base
Updates
Groups
Deezer 4 Creators
Request a Feature
Help Center

The song that impacted you the most -THE THREAD 🔉

6 days ago

Home
Community overview
Troubleshooting
Other devices

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

426 Topics
4,911 Replies

When you subscribe we will email you when there is a new topic in this category

426 Topics

Newest first

Recently active Most replies Most views

HautiRunaway Baby

asked in Other devices

Desktop app does unwanted profile switch

I’m using Deezer Family and I have one profile for me and one for my son. I use both profiles on my phone, depending on if my son want’s to listen to some radio play, or I want to listen to my music. TBH the easy profile switching was one of the selling points why I switched to Deezer.I’m also using the desktop app on my computer where I almost exclusively use my profile. Nevertheless the desktop app automatically always switches to my son’s profile at least once a day. Is this intentional? Is there any possible dependency to my phone? How can I make that stop?

1 year ago

Harry SimsonRunaway Baby

asked in Other devices

B&O Eclipse not working with latest Deezer app

Our smart TV (Bang and Olufsen Eclipse 2019) worked fine with the previous version of Deezer downloaded as an app from the LG Content Store. We downloaded the latest version of the app (12.1.6 19/4/2022) however music will not play i.e. the player control is stuck in pause.

1 year ago

DillyDilRunaway Baby

asked in Other devices

When is Deezer coming out for Wear OS as announced in the Google I/O yesterday?

I am pretty excited that Deezer will finally be on Wear OS. When can we expect it roughly? Some of the features announced at the Google I/O are already available for my watch so I'm hoping soon.

1 year ago

mootRunaway Baby

asked in Other devices

zapcatRunaway Baby

asked in Other devices

turn notification off mac desktop

How do I inactivate message notification? Mac Desktop

1 year ago

NomadnzRunaway Baby

asked in Other devices

deezer app connection to heos

I have noticed similar posts. With Spotify you can cast directly to heos speakers. The Deezer app doesn't allow this, the only option is to cast from the heos app and that is poor at best. Why can't you develop this? Has Spotify secured some sort of rights with heos or do they just have more advanced technolog

2 years ago

ArthurrxRunaway Baby

asked in Other devices

"most played" button missing in pc

It is still there on the phone version (in playlists, artists, albums etc) but in pc there’s only 3 options now every where and no most played. I’m 100% sure it was there before and I really miss that option, is it a bug or was it just removed?

2 years ago

plailleurLover

posted in Other devices

Duplicated similar artists

Hi, Just noticed that there are duplicated lines in the similar artists section:https://www.deezer.com/en/artist/5202837/related_artist

2 years ago

mike121Runaway Baby

asked in Other devices

Deezer Playlists vanished from Sonon

All my playlists which still exist in the Deezer app now no longer show in Sonos. “Unable to browse”. Albums, favourites etc. are all there. I’ve reset the Sonos, re installed the app, re authorised Deezer and done numerous restarts. If I search for my user name I can find the play lists there. This happened after I created 2 playlists in The Deezer app. I’ve since deleted those playlists thinking that might be the problem but nothing. Deezer Playlists are a no show in Sonos… can anyone suggest a fix?

1 year ago

blldpvyyrtocfssznqRunaway Baby

asked in Other devices

Mail from securityteam@deezer.com "Access from new PC", but I did never have Deezer!

I just made this account, but before now I didn’t even know Deezer existed (no, I didn’t have an account and then forgot it).So, what gives?Translated it’s something like:“Did you just sign in?New sign-in detectedWe noticed a new sign-in on you accountWasn't you? Reset you password!”

2 years ago

harmonicajoeoRunaway Baby

asked in Other devices

wrong song playing

My wife searches a song on Deezer on her iPhone and hits play and a different song plays. Help.

2 years ago

Ryan BurkwoodRunaway Baby

asked in Other devices

Can you control Deezer playing on a Google Home with the Web Player?

Basically what the question says! I’m thinking about moving from Spotify (useless app that bugs out all the time - questionable business practises etc...) but I’m struggling with one bit of functionality.With Spotify if I ask my Google Home to play Deezer it will, but I can’t then control it from the Deezer web player? For example if I want to skip a track or play another playlist?I thought maybe casting it directly from the Web player would solve this but when I click the cast button it doesn’t give me any option to cast to my Google home?!

2 years ago

deweysaxRunaway Baby

asked in Other devices

impossible to browse into my playlist since 2 days

Helloit is been at least 2 days since I am not able to access my playlist on deezer. I use deezer for years with Sonos and it’s the first time that I can’t browse into my playlists. All other options work perfectly, not the playlist. PS : I checked and no updates pending thank you for your help

2 years ago

MaartosRunaway Baby

asked in Other devices

Deezer won't link google home "not available in your country" Netherlands

Hi, I just got a subscription for Deezer HiFi. I expected full support in the Netherlands. If I ask Google home to play music thru Deezer it says “Deezer is not available in your country”. If i google this I get a lot op topics telling me Deezer is available in the Netherlands. So why can’t I link Deezer in the Google home app and why can’t I stream music thru the assistent?” Thank you

2 years ago

kieranaRunaway Baby

posted in Other devices

bmw slow

Why has this happened again. Its getting all the time now that songs can't download in time for the next one. Takes again again.

2 years ago

FrobozzWizRunaway Baby

posted in Other devices

[Desktop] BUG: App crashes when dragged to another monitor

I have an issue with the Windows Desktop app but cannot find a place to report bugs, only features. So I am posting it here. If this is incorrect, then please let me know the proper process. The bug is in two parts:The app does not remember which screen I had it on previously, so I have to move it to the correct screen everyday As soon as I drag the window to another screen it crashes (disappears, no error messages or anything) at this point I have to open it again, move again & it crashes Usually by now it opens on the other screen & I can finally maximize it

7 months ago

DubsmanRunaway Baby

asked in Other devices

Terrible playback with Windows

My playback keeps stopping and starting or I get a error cannot play song message. Its really frustrating, all other streaming services work great so its not my connection. This dosent happen all the time but happens enough really annoying. another thing that happens is that i press play and takes forver to start playing always end up pressing it a few times

2 years ago

mr_kTiny Dancer

asked in Other devices

Desktop app for M1 macs

Dear Deezer.Apple released their new M1 processors for apple computers one and a half year ago. The desktop app is STILL only compiled for Intel processors.Please start compiling the desktop app for Macs as a Universal app immediately! Thanks

2 years ago

BLKKKSKKKNHEADLover

posted in Other devices

Samsung TV app has a huge issue with artist discography.

Whenever I go on an artist's page on the Samsung TV app and click discography, there's only a handful of their albums that show up. Most of their albums/singles can't be accessed. When will this be fixed? It's been a while since the Samsung TV app has been updated. Is a new update coming anytime soon to fix this issue?

2 years ago

EmasXPRunaway Baby

asked in Other devices

[Desktop] Wrong queue on start up

When running the desktop application, I always get the wrong queue when starting up Deezer. Expected behavior: Have the queue and queue position resumed from when Deezer was closed.Actual behavior: Seems to be an old queue from way back. Which queue changes, though very seldom. I cannot figure out what triggers a change. I have queue sync turned off. I have also tried to delete the cache files (~/.config/deezer-desktop) and logged in fresh. Did not help. From that it seems like it’s noting on my local machine. I also have the Android version and it does not have the same issue. Starting something new on Android does not change the behavior on the desktop. Also: Running on Linux, not sure if that matters.

2 years ago

kevinbartlett92Tiny Dancer

asked in Other devices

Deezer app not playing on my Hisense TV 65U8G (no sound)

Hi,I have a Deezer Hifi subscription and I have the latest, top of the range Hisense TV available to my country (South Africa), it is the model Hisense 65U8G (2021).I am able to log into the app successfully and it shows all of the artists/playlists/tracks and everything looks fine but when I try to play songs then there is no sound even when the icon indicates that music is playing. When I open the “currently playing track” and I click play then the progress bar doesn’t load or move at all. Sometimes it doesn’t even show the track duration (It shows 00:00) and nothing ever plays.I have tried the following:Logout and log back in to Deezer app Unplugged Router and TV for 5 minutes Reset TV to factory settings Checked that the TV is running the latest firmware and updates Checked the TV speakers and they do work on other content Tried using Bluetooth speakers Tested that Deezer did play music on my PC and wasn’t blocked by the RouterI don’t know what else to do, must I report the problem

1 year ago

MrFunnymanTiny Dancer

posted in Other devices

Please fix LG Smart TV app as a whole

The app itself is currently really embarrassing, not only the keyboard search is really bad, you can't even use voice to search something. And also, every single time you press on a letter for search, you need to wait at least 3 seconds before pressing another one cause the search results are “loading”. What the hell is that?? And once you miraculously manage to play a song, you literally can't jump to a specific time of the song 🤨🤨🤨. I know smart TV's are not your main platform for consumers… but this is just bad. I'll have to rely to YouTube for the time being unfortunately. Thank you.

2 years ago

militant monkeyRunaway Baby

asked in Other devices

BBC Radio Stations Have disappeared

Hi All, Long time user (of Deezer), first time poster. Maybe I am being an idiot (likely) but all of the BBC stations seems to have disappeared? I have tried the mobile and desktop app, and reset both, but can’t seem to find them. Is this an issue, or am I missing something? Cheers MM

2 years ago

Page 14 / 18

Sign up

Already have an account? Login

Login to the community

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

DEEZER
+

Plans

Features

Explore Channels

Devices

Blog

Help Center

WHO ARE YOU?
+

Labels & artists

Developers

Press

WHO ARE WE?
+

About us

Careers

LEGAL
+

Terms and Conditions of Use

Personal data and cookies

Privacy Requests

Legal Notice

Privacy settings