Deezer app not playing on my Hisense TV 65U8G (no sound)

Question

Hi,I have a Deezer Hifi subscription and I have the latest, top of the range Hisense TV available to my country (South Africa), it is the model Hisense 65U8G (2021).I am able to log into the app successfully and it shows all of the artists/playlists/tracks and everything looks fine but when I try to play songs then there is no sound even when the icon indicates that music is playing. When I open the “currently playing track” and I click play then the progress bar doesn’t load or move at all. Sometimes it doesn’t even show the track duration (It shows 00:00) and nothing ever plays.I have tried the following:Logout and log back in to Deezer app	Unplugged Router and TV for 5 minutes	Reset TV to factory settings	Checked that the TV is running the latest firmware and updates	Checked the TV speakers and they do work on other content	Tried using Bluetooth speakers	Tested that Deezer did play music on my PC and wasn’t blocked by the RouterI don’t know what else to do, must I report the problem to Hisense too?

Yula · Accepted Answer

Hey there @kevinbartlett92!Can you please reinstall the app on Hisense?Let me know if it helps.

Gurky · Answer

Hello!i have the exact same issues on my Hisense TV.I reinstalled the app and it’s still not working.Sometimes it would play for one or two day and then for no reason the next time I use it they would be no sound and the play bar wouldn’t move.Any idea what’s going on?I also reset everything and checked my connection etc but it works on all my other devices connected to the network.

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