impossible to browse into my playlist since 2 days

Forum|Forum|4 years ago
April 16, 2022
9 replies
122 views

Hello

it is been at least 2 days since I am not able to access my playlist on deezer. I use deezer for years with Sonos and it’s the first time that I can’t browse into my playlists. All other options work perfectly, not the playlist.
PS : I checked and no updates pending
thank you for your help

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Best answer by Yula

Hey there @deweysax and @Pickles nosey!

Can you please try these steps first:

Log out of Deezer on all devices it might be logged in
Get a new password for the Deezer account via this link
Delete Deezer from the Sonos app
Turn off your sound system device for 1-2 minutes
Turn it back on
Add Deezer to the Sonos app
Login with your new Deezer password

P

Pickles nosey

Guitar Hero

It’s the sane for me and I’ve been onto Sonos for the past hour and a half with diagnostics and also live troubleshooting. They say it’s a Deezer issue and it’s affecting multiple users. My symptoms are identical to yours