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Guitar Hero
Apr 5, 2022 10:44 AM UTC
Answered

Terrible playback with Windows

My playback keeps stopping and starting or I get a error cannot play song message.  Its really frustrating, all other streaming services work great so its not my connection. 

 

This dosent happen all the time but happens enough really annoying.

 another thing that happens is that i press play and takes forver to start playing always end up pressing it a few times

 

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Yula
YulaAnswer
Deezer Staff
Apr 6, 2022 1:00 PM UTC

Hey @Dubsman! 

Are you using the desktop app or your browser? 

Can you update the app from this link please? 

Let me know if it happens again. 

(She/her) add your pronouns to your signature!

4 replies

Yula
Deezer Staff
YulaAnswer
Deezer Staff
Apr 6, 2022 1:00 PM UTC

Hey @Dubsman! 

Are you using the desktop app or your browser? 

Can you update the app from this link please? 

Let me know if it happens again. 

(She/her) add your pronouns to your signature!
DubsmanAuthor
Guitar Hero
Apr 7, 2022 6:13 AM UTC

I am using the app.  Is the browser better?

DubsmanAuthor
Guitar Hero
Apr 7, 2022 6:18 AM UTC

I updated and now the song I was listening to 5 mins ago wont play

 

DubsmanAuthor
Guitar Hero
Apr 7, 2022 6:20 AM UTC

Restarted the app and it seems to be snappier now.