Mail from securityteam@deezer.com "Access from new PC", but I did never have Deezer!

Forum|Forum|4 years ago
April 24, 2022
2 replies
2764 views

I just made this account, but before now I didn’t even know Deezer existed (no, I didn’t have an account and then forgot it).
So, what gives?

Translated it’s something like:

“Did you just sign in?
New sign-in detected
We noticed a new sign-in on you account
Wasn't you? Reset you password!”

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Best answer by Yula

Hey there @blldpvyyrtocfssznq,

If you don’t have a deezer account linked to your email,

I would suggest contacting our Costumer Service here:

https://support.deezer.com/hc/en-gb/requests/new

They can help you secure or delete your account.

YulaAnswer

Deezer Staff

Hey there @blldpvyyrtocfssznq,

If you don’t have a deezer account linked to your email,

I would suggest contacting our Costumer Service here:

https://support.deezer.com/hc/en-gb/requests/new

They can help you secure or delete your account.

(She/her) add your pronouns to your signature!

B

blldpvyyrtocfssznqAuthor

One Hit Wonder

Sorry, I’ll explain it better: only AFTER the mail received on my email I created my first and only account for Deezer (just to write this thread)!
Basically I suppose someone else is using my email even without having access to it (I have 2FA access)? For this Community I didn’t have to confirm my email when I created this account, maybe this happens also for the app? If that's true (and that’s weird) I could even reset the password for the user using my email and locking him out!
Now I'll contact the support.

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