Answered

Mail from securityteam@deezer.com "Access from new PC", but I did never have Deezer!

  • 24 April 2022
  • 2 replies
  • 2709 views

I just made this account, but before now I didn’t even know Deezer existed (no, I didn’t have an account and then forgot it).
So, what gives?

Translated it’s something like:

“Did you just sign in?
New sign-in detected
We noticed a new sign-in on you account
Wasn't you? Reset you password!”

icon

Best answer by Yula 25 April 2022, 15:39

View original

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

2 replies

Userlevel 7
Badge +10

Hey there @blldpvyyrtocfssznq

If you don’t have a deezer account linked to your email, 

I would suggest contacting our Costumer Service here: 

https://support.deezer.com/hc/en-gb/requests/new

They can help you secure or delete your account. 

Sorry, I’ll explain it better: only AFTER the mail received on my email I created my first and only account for Deezer (just to write this  thread)!
Basically I suppose someone else is using my email even without having access to it (I have 2FA access)? For this Community I didn’t have to confirm my email when I created this account, maybe this happens also for the app? If that's true (and that’s weird) I could even reset the password for the user using my email and locking him out!
Now I'll contact the support.