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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

423 Topics
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423 Topics

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Flow1999Runaway Baby

asked in Other devices

Offline Lyrics Issue on computer

I’ve downloaded the Deezer App on my computer (Macbook Air M1) in order to listen to music offline.However whenever my computer’s not connected to the internet, the lyrics logos are glitching/ flickering on my screen for all of the songs in my downloaded playlists, along with the message “We’ll keep trying to reconnect”. it slows down and overheats the computer quickly. I cannot make it go away except if I completely close the app, and as soon as I reopen it, if I’m still offline the same problem occurs again. Maybe an offline features would be needed for computers to fix this, or else it is a software issue. anyone facing the same issue, I’m a bit desperate and annoyed thanks a lot :)

1 year ago

mazzam82Runaway Baby

asked in Other devices

Vinny1234Runaway Baby

asked in Other devices

Deezer not available in google home canada

I can't add you to my google home account. But in the past, I was able to ??? Should I switch to another service that is compatible? Is it google that is abusing their dominant position ?

1 year ago

AjonRunaway Baby

asked in Other devices

Alternative for Deezer Player in Windows

Many years ago i used Deezer and had a terrible experience with the Android app, now I’m back to Deezer and the Android app is wonderful, however the app for Windows is unbelievable bad, it’s even hard to explain how terrible it is, multiples crashes and bugs everywhere, it is really annoying.All that been said i want to ask if anyone knows an app that i can use to replace Deezer desktop app in Windows i searched but couldn’t find anything.

1 year ago

Alen VerenRunaway Baby

asked in Other devices

Unable to use deezer on Mozilla or Edge

Hi, now for 2 days my account on the laptop (if I open it with Firefox or Edge) fully conected doesnt seem to work. The page is opened, yet now actions or functions can be applied. Like its frozen. Also one friend of mine experiences the same problem. Can you help us out? Kind regards,Alen Veren

1 year ago

MeeshaLover

asked in Other devices

Deezer hangs / crashes in firefox

Firefox 102.0, Fedora 36 WorkstationBeginning today the Deezer web app started to hang the browser up to a point where the tab is killed. It asks me if I want to stop the scripts running on this website, but crashes anyway. What should I do?

1 year ago

dominikzLover

asked in Other devices

Audio quality on Samsung TV (Tizen) Deezer App + some issues

Hello,Does the Deezer App for Samsung TVs / Tizen support “Better 320kb/s” audio quality or does it only support “Standard 128kb/s”? Of course this is assuming I’m having a Premium (or higher) subscription tier.Is there some way to select the audio quality setting in the app? Unlike the browser, desktop and Android apps, in the Samsung TV App I cannot find any option to set the stream quality.Unrelated to the above, I noticed an issue with the Tizen app where, if I skip a lot of songs on the Flow, it gets stuck with the error “A problem was detected with this stream” for any new song I try to play. The issue goes away if I exit the app and wait for an hour or so. Thanks!

1 year ago

altcodeRunaway Baby

asked in Other devices

[BUG] deezer.com 100% CPU and RAM usage on firefox

When i try to access deezer.com using firefox 102.0.1(x64) on windows 10 the website attempts to load something and fails many times. This causes the tab to not resopnd; a steady increase in cpu and ram usage, that may eventualy freeze your pc.Recreating this issue:1. Open task manager. (use it to close the website before it freezes your pc)2. Open an empty tab on firefox. Press F12 for dev. tools and open the console. (otherwise it won’t open at all)3. Visit deezer.com.Screenshots:1. Empty firefox tab (1% cpu; 51% ram)2. Using deezer for ~1 min ( 71% cpu; 80% ram)3. Viewing console after closing the tab. One of the lines says there are 4552 cookie attribure issues.

1 year ago

KiriRunaway Baby

asked in Other devices

music stopes after one song on web browser

after one song ends it stops playing and next song button plays same song again and stops again and same thing around and around

1 year ago

nyx1Runaway Baby

asked in Other devices

Todrick Hall Forbidden Album

Hi I saw that a chat was started about a year ago about Todrick Halls forbidden album not playing. I am actually still currently having the issue and it shows the song but it is grayed out. I can add it to playlist and I can like it but it will not let me play it and I'm not sure why I've tried on my phone and I tried on my Xbox and it still will not let me play the songs.

1 year ago

DubsmanRunaway Baby

asked in Other devices

some tracks never play

These tracks never play for me on desktop It just says error occurred please try again later. There a few other tracks that I have the same issues with. What can I do?https://deezer.page.link/yYQLu7dNJVHWHfHHAhttps://deezer.page.link/ym15KXhcoaMLiNht7

1 year ago

HankyTiny Dancer

posted in Other devices

Bose vs. Sony

Just my modest opinion about the 2s: MyBose sound tower failed recently, and could not be repaired( Cost) . Seems the charger did not work properly or battery/regular failed inside.. So I bought a Sony one, and I am highly satisfied with a better sound, clear and better bass system….

1 year ago

Djordje MilunovicRunaway Baby

asked in Other devices

Can't login on my desktop app, nothing works, fix your application Deezer

I was trying several times to login on my desktop app but it still doesn't work. White screen pops up and again login and register tabs. I cleared my browser cash and cookies but it still doesn't work. I'm using windows 7 64bit. Tried to reinstall it but its useless. Just switched from Spotify and I noticed radical change in looks and personalization and its bad to be honest, I'm using it on the phone too and its much slower than Spotify, need so much time to load songs. I would from you guys to make it faster and much prettier for using, add more themes maybe and make it more useful.

1 year ago

TaennynRunaway Baby

asked in Other devices

Deezer won't play in the Samsung app

When trying to play any music, it simply won’t start. The Samsung tv is a 2023 Frame. I tried reinstalling the app, signing out and in with 2 different accounts, restarting the tv (power cycle). On my mobiles, music works fine in the app.

1 year ago

André BragaRunaway Baby

asked in Other devices

Please, push the update for Deezer App on Fire TV OS

I ended up sideloading the Android TV app and works really well.I really don't see any reason to not push the update. The current version is the 1.0.0 from 2016!!!

1 year ago

metafanielLover

posted in Other devices

Wrong queue on start up using Deezer Desktop (Windows)

Hi. I’d like to open a new thread about this already mentioned issue, with no current answer. (Why was this thread marked as “Answered” when it was only commented?) So bear with me.Issue: First select Quit Deezer option, then on start up, in the queue section, a never-played-before playlist appears everytime. Usually, I see the “Deezer downloading in progress/Downloading...” notification but I didn’t add any new tracks to my Downloaded section and the progress bar. (Trying to download the images maybe?) Expected behavior: Last queue before quitting the app should appear in the latest track played. Platform: Windows 10, version 21H1. Other users claim this happens in Windows 11 too. Deezer: version 5.30.270, latest available. (This happened in previous versions too). Plan: Family. Relevant configuration options: Synchronized Queue-list turned off. It’d be very nice if you could comment something about a future fix for this bug and keep the feedback coming for those of us we have this is

1 year ago

PlankyRunaway Baby

posted in Other devices

The deezer desktop app volume seems to be hitting a wall, like having volume normalize on, unlike the web

In the video, the obs audio mixer shows that the desktop app volume isn’t going past a certain point unlike the web version and both of them have the same volume. I have reinstalled it from both the Microsoft store and from the website.Is there a way to uncap the volume for the desktop app?Thanks in advance

1 year ago

JohanQRunaway Baby

posted in Other devices

Desktop app crashes on window move

Environment:Windows 10 Pro Deezer desktop app 5.3.260.114 (and 5.3.270)Expected behaviour:I start Deezer I can drag it within one of my screens or (if connected to other monitors) to other monitor.Observed behaviour:Once I start dragging (using the title bar), the application disappears (~ crashes / quits) No eventlog entries No indicators of any issue in appdata/…/main.logAlready tried:Reinstall / update Removed the desktop app. Installed latest version from site (5.3.260) Once started, the main.log indicated that there was a new version and downloaded it. After restart of the app, I had 5.3.270, but same problem persists Posts on similar issues: One post mentions crashes when moving to a separate screen. One post mentions exactly the same issue on Windows 11 Issue already occurs since quite some time. Glad to pay for a subscription, but then please make sure issues like this one are fixed swiftly.Best regards,Johan

1 year ago

ArrhurmacRunaway Baby

asked in Other devices

deezer wont play through Sonos

Deezer won’t play music through sonos - radio stations works fine ! Says wifi is unstable however wifi is perfect ! Any ideas ?

1 year ago

MikehikerRunaway Baby

asked in Other devices

Songs do not complete playing when you Deezer in Sonos

When using Deezer through my Sonos system and using a playlist the song will end abuptly and move to next song on playlist. If I go back to skipped song it skips at same place again with error message thst so gcan notbe played but it is not encoded.

1 year ago

CrowsongRunaway Baby

posted in Other devices

Sound quality

Hi,I’m trying to decide whether to go for Deezer or Tidal. I have “top level” trial subscriptions with both these. Settings for both are made via desktop apps. Playback is via an Onkyo network player in my hi-fi system. To operate the player, I have had to install the Onkyo Controller. As I do not own (or want) a smartphone, this has had to be done via installing an emulator (BlueStacks) on my laptop. This allows me to operate the Onkyo Controller via my laptop. In this Controller, there is no control to adjust audio quality in the Deezer/Tidal interfaces.When playing Peer Gynt by the Berlin Philharmonic Orchestra, I was disappointed with Deezer’s sound quality. The Controller showed this to be 320 kbps. Switching immediately to Tidal and playing the same album at exactly the same level, the quality was far superior (shown as FLAC and not MQA). Playing two “pop” tracks (Another Love by Tom Odell and Ruby Tuesday by Melanie), playback via Deezer is shown as FLAC and I find the quality a

1 year ago

Matt_3050Runaway Baby

posted in Other devices

The Android TV app needs to be fixed and renewed

It sometimes would stop playing songs and it needs to be reinstalled/data cleared to login again.The cast feature doesn't link to the native app but uses the default Google Cast UI, then if I want to use my mobile phone as a "remote" like Spotify Connect what do I need to do? :/It's got problems with liked songs, they're not updating and create problems with liking new songs (you click the heart button, it doesn't do anything, if you click it again it says the song was already added in the liked songs playlist, but it doesn't fill up).Lyrics sometimes don't start after the microphone icon, you'd need to press back then click on the lyrics button again.Really, please fix your Android TV app, it isn't good for everyday use.

5 months ago

Francisco.BombellaRunaway Baby

asked in Other devices

Why can't be set "Deezer" to play music genders or podcasts in Alexa?

Hi!I’ve install the Deezer skill in Alexa and I can set Deezer as my default Music App into it. But Alexa has three options for the music: Music Artists and gender stations PodcastWith Deezer’s skill installed, I can’t set Deezer as my default Podcast App nor default “Artists and gender stations”. As you can see in the image below, when I try to change the “Artists and Gender station” app, Alexa only display: Amazon Music, Apple Music and Spotify eventhough I’ve install the skill: The main problem is with podcast, Alexa says that it has problems getting my podcasts recommendations. With music there’s no major problem. There’ll be an update to let Deezer be selected into that options? Thank you in advance!

1 year ago

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