Deezer and Chromecast Audio problems

Yep, agree 100% with everyone else. I have Deezer premium, and suffer dropouts through Chromecast Audio (only via toslink to my DAC - not when the CCA DAC is used). Also agree with 'loading' issue - files can sometimes take ages before the CCA starts streaming.

I've been considering upgrading to Deezer HiFi, but not until I could sort out the dropouts issue. I thought it was my wifi at first, and was even looking into range extenders. Then luckily I tried a free trial to Tidal HIFI. This streams much higher bitrate flawlessly with no dropouts and no 'loading' delays. The problem is 100% Deezer.

Judging by this thread, it looks like this issue has been known for a long time. Am surprised you guys have let it go on for so long.

I've been a loyal Deezer user for years now. Hope you guys can fix it soon. Until then, I'll be using Tidal HiFi. Hope I don't have to make that switch permanent.

Ciao

I tried a free trial on Deezer hifi today, and the problems started immidiatly with dropouts when l cast through chromecast audio. And then l found this thread. Deezer I'm out.

I'm a deezer hifi subscriber too but I have to go... I don't know what streaming service I will use. That's a pity.

I'm facing a lot of "crackles/clicks" while I'm listening Deezer on my Chromecast audio. If I remember well, ir started in last December. Before I thought was Chromecast, but it is not, since I used Spotify on it and has worked fine. Please, you should take a look on that. It really makes me sad 😕

I've been using Deezer for two months and have all of the issues described on this thread. Using Android 8 and a Chromecast Ultra. Deezer will buffer then fail to load audio. I have to force stop the app constantly to fix it. I've got music played with artifacts. Static, pops, distortion. I have very sensitive ribbon tweeters on my speakers and it's quite worrying they might be damaged from the pops.

One other issue not mentioned is the volume of playback lowers the more buggy the software becomes. Again a force stop fixes it.

Deezer is the most bug ridden software I use. It's crazy to read how long people have had these issues. I'm canceling and going back to another service.

Can someone from dev department giv us update on this issue solving progress? If not - looks like you are doing nothing. Am I right? If this is a google problem (that could be possible somehow) why dont you tell us or propose any other alternative device that you could support?

We have to report this with some hifi magazine like whathifi or something? They deserve to get bad press. The only way to move this two year issue up.

Hi there @John.Morrison @Igor Petrushevskiy

Thank you for your support and for your patience. The last update we've got about this and the whole Chromecast experience is that we're rethinking the whole feature. I'll give you more details once I've got more concrete information about this. Thanks in advance.

@Rudi I am assuming (hoping) that you are customer support and nothing to do with the technical side of things? If that's the case please can you go and give your fellow colleagues a thorough "shake" re this.
Taking too long...