One Hit Wonder

Answered

Deezer and Chromecast Audio problems

Forum|Forum|8 years ago
July 28, 2018
93 replies
12329 views

I've read many topics about the problems with Chromecast Audio and I'm suprised that the Deezer people doesn't do anything about it. Of course, we all had wanted that streaming to Chromecast Audio could be lossless but for the moment I could have lived with the current bitrate.
But I can't live with the unstable connection to Chromecast Audio. Sometimes it works fine but most of the time when choosing a new track, the message "Reading data... almost finished bla bla bla" appears and it is never finished. If I turn off the Chromecast Audio, the track works fine.
I'm in a trial period and if the Chromecast Audio connection isn't improved I have no need for Deezer.
It's very sad, because I really like Deezer and was about to skip Spotify.
Now, I have to get back to Spotify. Their Chromecast connection works fine.
So, my question is: Why don't you Deezer folks do anything about it?
/Alf

chromecast

Best answer by Rudi

Hey @Adrian.T

Sorry to hear that. The good news is that we've already put months into getting a new Chromecast integration off the ground. This is because we're aware our current integration isn't as stable as our users deserve. But we're really excited for what's coming, so please bear with us if you can, we'd like you to give us your feedback once it's in place 👍🏼

Show previous replies

Flo.Deezer

Ultimate Superstar

no idea what design, how do I tell and how do I change??

If you post a screenshot we know already. We have a new design on the website, that is what we are referring to.

A

adamtalbot

Guitar Hero

+1 for this.

I've been using Deezer for about a year now, after moving from Spotify.

The integration with Chromecast Audio is shocking and has always been. iOS, Android - it doesn't matter.

I've managed to live with the Deezer app 'falling behind' with what is playing on the speakers. Sometimes I've actually had to unplug the Chromecast as I can no longer control it with Deezer.

Random crackles in my music are the latest flaw.

Just sort it out.

Rafael.

Ultimate Superstar

+1 for this.

I've been using Deezer for about a year now, after moving from Spotify.

The integration with Chromecast Audio is shocking and has always been. iOS, Android - it doesn't matter.

I've managed to live with the Deezer app 'falling behind' with what is playing on the speakers. Sometimes I've actually had to unplug the Chromecast as I can no longer control it with Deezer.

Random crackles in my music are the latest flaw.

Just sort it out.

Hi Adam, I'm sorry about that! We are sending all feedbacks on to the right department and will get in touch as soon as we have any more news about it!

V

Vidas

Roadie

Same here, random stuttering on Chromecast Audio on Deezer Android
Other content plays fine.
Few weeks in my paid subscription, don't know if to continue next month 😞

É

Étienne82

Roadie

Same issue here. We have 2 accounts (1 premium, 1 HiFi since you don't offer HiFi family accounts...). Many very short pauses during the playback on a CCA with the hifi account. Please solve or I'll have to look elsewhere. I don't mind the extra cost but with a subpar CCA experience and a subpar Android Auto (where are all the buttons??) Experience it's not worth it.

Rafael.

Ultimate Superstar

Hi Guys, please follow this topic here and see the latest shared comments 🙂

A

adamtalbot

Guitar Hero

Hi there - where is the up-to-date thread for collating Chromecast issues?

The previous one (linked in the post above) has apparently been deleted.

A

audiococo

One Hit Wonder

hi there,

had many of the problems of Chromecast-Audio-to-Deezer-incompatibility mentioned by above contributors. I have been trying and re-re-re-trying Deezer Hifi on Android 8.0 to Chromecast Audio for over a year and it has now become clear to me: Deezer is incompatible with Chromecast Audio. Full stop! or at least it is so unpredictable/uncontrollable and buggy, that it is useless for streaming Deezer.

It should actually be a minor software problem to solve, as other streaming services have done. The only way I can explain the persistence of the problem, is that Deezer and Google have unresolved financial/commercial disagreements, to which neither wants to give in. After all both have their own music streaming services and are not inclined to make life easy to their competitor.

So yes, I stop trying and use now other music services, which are no hindrance to enjoying music.

P

piedrafrita

Roadie

Hello Deezer,
Sadly, time passes by (days, weeks and months...) and Deezer is still uncapable of making Chromecast work without issues.
10 years using Deezer, I even have Deezer Family 😞 ... but it seems all love comes to an end! Specially when one sees how smoothly Spotify and other competitors work perfectly with Chromecast.
Deezer Support, please give us a real solution. It's 2019!!!
Best regards.

Flo.Deezer

Ultimate Superstar

Hi @audiococo and @piedrafrita we are aware that this is taking longer than expected and we are very sorry about that. We always do our best to solve issues as fast as we can, but it seems like it was not as easy. We are sorry for any inconvenience.

Show more replies

Sign up

Login to the community