I have been a subscription user for years and today I cancelled it as every time I get into a playlist this happens, then I retry and retry and retry, then click next and it comes up again and again, really annoying while I'm working and not using my phone then my music stops.

Hey @Callum Young 

Sorry to hear abou that. Did you reach out to us before about this?

If not, please bear in mind, the troubleshooting above helps!

Have a nice weekend 

My app will play a few songs then crash. It has done this for weeks now. 

Anyone else have this problem?

Hey @Lacey.Rocks 

Sorry to hear that. Could you please try following the troubleshooting steps above to see if it helps you?

I've tried all the steps above it fixes the issue for a few hours, I've tried completely moving the sd card, I'm getting an error code 0610 now sometimes, other times it just doesn't load its both on WiFi and mobile data. Other apps such as YouTube are loading faster and have no loading issues on WiFi networks I use and 4G. I have noticed that I don't usually have this problem early in the morning. Out of curiosity, how much of a play list will Deezer load at a time.. One song or several? 

A few songs, as you're listening @Tom Webb, get "cached" in the app.

I'll pass on your info to our devs to see if there's anything they can suggest.

We have a new version of the app every couple of weeks so please update to the newest version and let me know how it goes!

Hi @samotoka @מייק פרנקין please check the info above in this page and follow the steps in order to fix the problem.
Apologies for the inconvenience.

Error Loading - Almost there, only a few seconds left  but not ...

why does it stop after each song in playlist when i using smart phone.

hpguru wrote:

Ákos.Moldován wrote:

Hello. I am having the same issue as a premium user, and have been for months now. I followed the steps mentioned, yet I still cannot listen to my downloaded tracks if I am offline. When will this be fixed already? People have been complaining about this for over a year now. Please give us an ETA.

Go to Apps settings in Deezer and increase Cache to 1 GB.

This will solve the issue, thanks Feels like heaven!

Doesn’t help. My original cache was at 5.9 GB anyway. Decreased it to 1 G, did nothing. I’ve also reinstalled the application several times to no avail.

Hi there @Laura Banović @Ákos.Moldován 

So that we can look into this further, please give us:

• the OS version of your phone
• the Deezer app version

Also, @Ákos.Moldován could you please be a bit more specific? Is the same happening to @Laura Banović happening to you? If yes then it'll be easier for us to find the cause for this issue.

Thanks a lot for the info @Laura Banović @Ákos.Moldován 

We'll get that sorted soon. In the meantime, keep updating the app every couple of weeks and report back to me 

That's exactly what we've been trying to do recently @Денис Голубев but it'll take time before our work is complete.

Thank you for your patience and feedback!

Hi

I am a frustrated Deezer User.

Why is it that once a song has been played, it can't transition to the next unless I hit "Retry".

This is very annoying and I'll uninstall the app.

See attached screenshot. 

I have to manually load the next song 

hey @Barrack.M.Obaga I am sorry to hear that.
Please check the info above in this page and follow the troubleshooting steps. That should fix the problem.
Apologies for the inconvenience

Frustrating error, i have cleared cache, data everything and it still goes on. About to move to another app after being with you for more than 3 years

Hi @Gregory Mazur have you done all the troubleshooting steps mentioned above, including the SD card one?
Thanks

I'm sad to say that Deezer breaks now and then. Reinstalling might work, but it's as hassle and I loose the offline/downloaded content which means more use on my data plan.

Especially annoying since you increased prices too. 

I understand your frustration @A.LeC but the steps mentioned at the top of this page are the best wait to fix the problems you are experiencing with the app.
Apologies for the inconvenience

I'm sorry, but the solution isn't very long term. Not a great fix. Removed and reinstalled once again two days ago and now the problem is back. 

I think we should get some  discount while these problems exists. 

@Jaime. No comment? 

@A.LeC I am working with developers and providing them feedback from users who are experiencing problems like yours. 
The troubleshooting steps are the best solution currently, but I understand that is not working for you (at least no long enough).
I am not in a position to offer any discount unfortunately as that is something that you need to discuss with our Deezer Support Team (I can’t guarantee any discount coming from them though).
Apologies for the inconvenience

Hi, I have the same error "Oops...The requested content is not loading" but only for FAMILY MIX and only on three iOS devices, I do not get the error on Mac OSX app and do not get the error on the web player and don’t get the error on Alexa!

I can access Family Mix everywhere but from my family’s iOS devices! sounds weird but it is what we are experiencing.

We are using iPhone 12, 11 and 10, latest versions of Deezer app and iOS, I have tried all the troubleshooting steps described here but nothing works. Hope you can help me fixing this issue.

Thanks

S.