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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
Jan 23, 2020 2:35 PM UTC
StickyF.A.Q.

Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

    404 replies

    Show previous replies
    Roadie
    niveska
    Roadie
    Jul 16, 2020 12:56 PM UTC

    I have downloaded an album, but now it says Unable to load and I don't have option to remove it from Downloads (it is on the downloads list). 

    Rockstar
    Kevin Deezer
    Rockstar
    Jul 17, 2020 3:31 PM UTC

    Hello @niveska, please follow carefully each step described in the diagram at the beginning of the topic (page 1). Let us know how it goes!

    https://www.deezer.com/en/profile/3421485864
    Roadie
    niveska
    Roadie
    Jul 20, 2020 6:07 AM UTC

    Hello @niveska, please follow carefully each step described in the diagram at the beginning of the topic (page 1). Let us know how it goes!

    Thank you @Kevin Deezer , however I wanted to avoid losing all my dowloaded albums and delete only this one that doesn’t seem to exist any more. Please see attached screenshot.

    Roadie
    IJosephI
    Roadie
    Jul 20, 2020 3:19 PM UTC

    So I have “Tell Me Why (Radio Edit)” by Supermode track in my favorites. But when I press it the app just plays the track before. The track is not partially visible like the ones forbidden in my country. What happened?

    Roadie
    Morjan72
    Roadie
    Jul 21, 2020 12:14 PM UTC

    No sound!

    Roadie
    Morjan72
    Roadie
    Jul 21, 2020 12:31 PM UTC

    No sound and not loading. 

    Rockstar
    Kevin Deezer
    Rockstar
    Jul 21, 2020 1:38 PM UTC

     @niveska ok, I see what you mean.I still think it’s not possible to delete it specifically. How many downloads do you have?

    @IJosephI, try the troubleshooting steps at the beginning of the topic, they might help with this issue. Each step and the order of the steps are important.

    https://www.deezer.com/en/profile/3421485864
    Rockstar
    Kevin Deezer
    Rockstar
    Jul 22, 2020 9:05 AM UTC

    Hello @Morjan72, I’ve just moved your messages to this topic, try the troubleshooting steps at the beginning of the topic, they are shown in the diagram on page 1.

    https://www.deezer.com/en/profile/3421485864
    Rising Star
    vita
    Rising Star
    Jul 23, 2020 11:38 AM UTC

    Tracks №1, №6 are not playing on this album

    Alblinux
    Hitmaker
    Alblinux
    Hitmaker
    Jul 23, 2020 7:38 PM UTC

    it is a llittle bit pain having to do this each time is failing a song. I have been in deezer one month and I have find this problem in 2 songs in 15 days XD…

    I hope this will be filled by deezer team in the future.

    a1997
    Show more replies
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