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Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
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K
Rank
Userlevel 7
Badge +6

Bigbang sanatçısının zutter isimli şarkısı 2.14 saniyeden sonra çalmayıp diğer şarkılara atlıyor dosya onar seçeneği ile çözülmedi. Bir-kac aydır uygulamayı kullanıyorum ve ilk günden beri bu şekilde. Hatanın duzletilmesini rica ederim 

 Bigbang artist's zutter song does not play after 2.14 seconds and skips to other songs, it is not resolved with the option to repair the file. I have been using the app for a few months and this is the way since the first day. I would like the bug to be corrected

Hello @dilek_dilek, sorry that we do not yet support your language on the Community. Is this track the only one not working? Can you send me a ling to this track?

Thanks!

https://www.deezer.com/en/profile/3421485864
P
Rank

Hi, a have Note 10+ and recently  my app do not what to play, stop immediately.

Load the tracks or albums but won't play it😟

I clean the cache, reser the app, force to stop aslo uninstalled and problem remain.

I have the premium family plan.

Any advice or recommendations 

D
Rank

Bigbang sanatçısının zutter isimli şarkısı 2.14 saniyeden sonra çalmayıp diğer şarkılara atlıyor dosya onar seçeneği ile çözülmedi. Bir-kac aydır uygulamayı kullanıyorum ve ilk günden beri bu şekilde. Hatanın duzletilmesini rica ederim 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Joc Gonzalez Valle 

Sorry to hear that but thanks for reaching out.

Please try the troubleshooting steps mentioned above and let us know if it helps :wink:

J
Rank
Userlevel 2

Recently using deezer at my Android cellphone, the songs can't not be visualized. Even if I try refreshing. Not downloaded playlist, not online playlist.

Rafael.
Userlevel 7
Badge +7

This keeps happening to me now since a week. I don't even get the "Content not loading message”, it simply keeps loading forever. If I log out and try to log in again it will get stuck there.

Only solution is deleting cache + user data → need to manually download all offline songs again. There should be an option to save at least which albums I want to have offline.

Not only is this super annoying and time consuming, my internet provider will also cut down my bandwidth if I keep downloading 60Gb of songs every 3 days. I'll give it till end of this month, then switch to spotify. 

 

Does it happen with wifi and your phone's internet? Do you have an sd card? Also, do you have another app that could be blocking deezer like clean master, battery safer, anti virus…?

H
Rank

This keeps happening to me now since a week. I don't even get the "Content not loading message”, it simply keeps loading forever. If I log out and try to log in again it will get stuck there.

Only solution is deleting cache + user data → need to manually download all offline songs again. There should be an option to save at least which albums I want to have offline.

Not only is this super annoying and time consuming, my internet provider will also cut down my bandwidth if I keep downloading 60Gb of songs every 3 days. I'll give it till end of this month, then switch to spotify. 

Rudi
Rank
Userlevel 7
Badge +7

Hi @SkyDriver 

Thanks for reaching out.

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let me know how it goes :thumbsup_tone2:

S
Rank

After I updated the app 2 days ago, my homescreen is just continuously refreshing and I cannot search for music and after I reinstalled the app it keeps doing the same thing. Tried it on wifi and mobile network

Rudi
Rank
Userlevel 7
Badge +7

Hi @LFMP 

But the Beta program should be for you to spots those problems and report them. You should also have the official release for fewer issues and to enjoy a better experience :v_tone2:

L
Rank

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

I'm suffering of the problem of not getting access to any of my playlists not downloaded. Followed all the above steps and after reinstalling and downloading some playlists it does happens again.  I'm quite tired of the situation and thinking about leaving the beta program as it is creating a very frustrating situation for me.  

 

 

Rafael.
Userlevel 7
Badge +7

I think there is an issue when you have a large list and use the random/shuffle option. The songs takes a while to load and finally, the error message. I think the algorithm is not optimal for large lists and there’s some timeout happening.

Please fix this, I’m paying a subscription for high quality music. Otherwise I’ll be forced to cancel it and move to Spotify. This is very annoying

 

 

Hi there, have you already reinstalled the app?

G
Rank

I think there is an issue when you have a large list and use the random/shuffle option. The songs takes a while to load and finally, the error message. I think the algorithm is not optimal for large lists and there’s some timeout happening.

Please fix this, I’m paying a subscription for high quality music. Otherwise I’ll be forced to cancel it and move to Spotify. This is very annoying

 

A
Rank

I have followed all the instructions above. I set Smart cache in the middle. I clear all data. I restart the phone many times. I turn off power saving mode. I download a playlist and play a song. Uninstall and Reinstall many times. Nothing is working!! And I'm using private wifi network at home. Everytime i try streaming a song with HiFi or HQ this always happens. Sometimes the song will load but will have to wait for 5 minutes until the it start and then it will start buffering again in the middle of the song. Sometimes the songs will not play at all and it will show error message. Downloading a song takes long time.

 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @rafal_from_the_future 

In your case, this is happening because you have a HiFi subscription - there's an error happening and under investigation for a while. Please see here for more info :v_tone2:

R
Rank

hi,

This error exists on windows, linux, firefox, chrome - no matter where I load songs I got it.
Please convince me to stay with you as a customer, because clearing cache every few days is not worth the price ….sorry.

thanks

Pia.Deezer
Userlevel 7
Badge +3

Hi @David Mukuma Sikaona thank you for contacting us. I think you sent us a screenshot photo of YouTube?

Listening to Deezer music is using a lot of mobile data - please always make sure to have a strong internet connection (best is good Wifi)

OR make sure to download your favourite Deezer music while you have good Wifi to then listen to music in other places :wink:

If you are still experiencing the same problem, please let us know.

D
Rank

This didn't work for me, what's going on! And it's not my connection, I'm able to stream 1080p YouTube videos

 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @HOMA 

Sorry to hear that. Please follow the troubleshooting steps above and let me know if you need further help!

Hey @Massimo.G 
Your Deezer app should definitely stream via Wi-Fi as well. Have you tried restarting your router after about 3 mins? Let me know what app version and OS you've got too :thumbsup_tone2:

M
Rank

 

Hello

I tried following your tips (erasing app cache) and downloading an album but it didnt work: tracks keep loading and loading...so I even tried to disinstall the app and reinstall it but no changes. Then I had luck only not using my home Wi-Fi but using my 4G connection! Il I use  Could this trouble be related to internet type of connection?!? Does it mean I cannot use Deezer with my home Wi-Fi?! It sounds crappy...

Thanks

 

 

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

 

H
Rank

I can not find a direct email address for deezer. I am using Samsung phone never had no problems until 3 weeks ago. Songs are stopping and starting all the way through the song. A 3 minute song is lasting 6 minutes !! I pay the subscription fee of £10 per month and have been for many years now.

Please deezer sort this out or I will be cancelling. I have read other threads and tried the things other people have and it's still not working!!

Pia.Deezer
Userlevel 7
Badge +3

Hi @zappatto we are sorry to hear you are experiencing this issue. Could you please explain this a bit further so we can help you more with this problem:

  • Are you sure you are logged into the correct Deezer account?
  • Did 300+ songs disappear from your favourite song list OR from a playlist you created OR from a playlist someone else created?
  • Can you still see these songs in your Deezer account on another device?
  • Could you please name some examples of the songs which disappeared: artist, title and Deezer URL link?

Many thanks :slight_smile:

Pia.Deezer
Userlevel 7
Badge +3

Hi @Basurex we are very sorry to hear you are getting this impression. The troubleshooting steps only have to be performed once properly. If every single step is done thoroughly and in the correct order there shouldn’t be a problem in the long-term. Please let us know how you get on, we want to make sure you can listen to music without any interruptions.

Z
Rank

Hi again @zappatto 

Thanks for coming back and for your patience. Some tracks have limitations when it comes to the platform too. Please use the topic mentioned above to request them :thumbsup_tone2:


Hello,

I don`t get it, all of the sudden none of my 300+ songs from my playlist are not available on mobile? that`s weird. I quit, no point in getting angry over this, gl with it and maybe i`ll try it again some time in the future.

BR,

B
Rank

I find it very unprofessional that you said that we have to follow these steps to solve the problems of loading the songs. I have used Spotify, Youtube Music, Tidal and believe me that DEEZER is the only one in which the delay in loading music happens a LOT of times. I gave up DEEZER once for the same reason and went to TIDAL, where I use MASTER which is the superior quality to flac and yet ALMOST never takes long to load the songs. Therefore, or it is a problem of the application or your servers, but do not give patching solutions that would also have to be done several times a day. I hope they give a solution to this which is the ONLY bad thing about DEEZER, since I love the application, and how they organize the music and the listings, as well as the new music that they offer according to tastes, which is very accurate.

 

Cheers

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