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Do you need help with Deezer on you iOS device? Ask your questions here!

  • 293 Topics
  • 1,292 Replies
293 Topics
S
Tiny Dancer
steeko00Tiny Dancer
asked in iOS
No Deezer option on Shazam

So I have read most of the posts on this topic I’m in the UK using a iPhone 6. i have the Deezer app and Shazam when i Shazam a song there is no option to play in Deezer just Apple Music. i deleted Shazam and re installed it, still does not work and I lost ALL of my Shazam history in doing it... why cant I open in Deezer so I can save music to my Deezer favourites?

2482
Yula
Moderator
2 years ago
N
Runaway Baby
nikkipring42Runaway Baby
asked in iOS
why cant i listen to my favourite tracks

Why when I try to play my favourite tracks it will play so many then skip to a playlist… I added the tracks on the playlist to my favourite tracks then deleted playlist logged out then logged back in now deezer is trying to to still play a playlist instead of letting me listen to my fav tracks 

602
N
Runaway Baby
2 years ago
N
Tiny Dancer
nstaceygTiny Dancer
posted in iOS
i want Deezer premium

 

202
Alfredo.Deezer
Community Manager
2 years ago
P
Runaway Baby
PeaincRunaway Baby
asked in iOS
Won’t let me update payment details

I have gone in and tried to update my payment details several times, but it won’t let me do it and none of the verifications are working? It’s now threatening to shutdown my subscription of this isn’t done today? Any thoughts?!

1721
Alfredo.Deezer
Community Manager
2 years ago
M
Tiny Dancer
musiclover55Tiny Dancer
posted in iOS
account issue

I recently got a new phone and had to download and log in using my new phone however when I logged in it logs in with my correct current email but it doesn’t pull-up my Deezer account it acts like I’m a new person and when I go to my devices it says there are none with my account. Idk what to do because I just want to log into my account and listen to music. I currently have a premium subscription and it got renewed again yesterday 

181
M
Tiny Dancer
2 years ago
J
Lover
JAO1Lover
asked in iOS
shuffle disabled almost everytime i start playing a playlist

When i start playing a song from my playlist, the shuffle setting is reset. Can this setting be left enabled? Very annoying to have it disabled every time 

31311
T
Tiny Dancer
2 years ago
D
Runaway Baby
Denis BelangerRunaway Baby
asked in iOS
no album covers on Deezer app

Hello, I can no longer see the album covers on any albums, playlists downloaded or not. All album covers have gone black. I shut down the phone to no avail and signed off but nothing seems to be working. Help! Thanks Denis 

825
N
Tiny Dancer
2 years ago
P
Runaway Baby
P782Runaway Baby
asked in iOS
The Deezer problem

I have a Family account but I cannot use the other user of the application at the same time.When two people are using a message appears. 

51
Yula
Moderator
2 years ago
O
Runaway Baby
oliblobRunaway Baby
asked in iOS
problem since update

I just downloaded the new ios update on deezer. The tracks just don't play or stop playing after a few of them played and deezer sends a notification that I don't have a internet connection but I do! I restarted my device and re downloaded the app but nothing helped.Am I the only one who has this problem since the new update?

472
O
Runaway Baby
2 years ago
M
Runaway Baby
mberlageRunaway Baby
asked in iOS
unable to login on ios app

When trying to login on the iOS app (App via Testflight, version 9.18.01), after entering my password it just says “Error - an error occurred”. No further info.Also, the ‘login without a password’ seems also broken.When clicking on the link in the mail, the app opens, but it doesn’t log me in. I can fill out username & password again, but that only results in the rror message above. Password *is* correct, because filling in a wrong one on purpose gives the “incorrect password” error.Tried both via WiFi and Cellular data, both fail.This also happens on iPad. (regular app version 9.17.0.2) Re-install did not help.Desktop app (MacOS) seems te be fine. I can also login on the web-version.

1493
M
Runaway Baby
2 years ago
C
Runaway Baby
Cruz ErRunaway Baby
asked in iOS
Missing opening second of song

When I’m listening to an album or playlist, the beginning second(s) of the next song is missing when it starts playing…..

141
C
Runaway Baby
2 years ago
A
Runaway Baby
AlohamarsRunaway Baby
asked in iOS
The app wont let me login

Hi, Just switched few days ago from Spotify to Deezer as I was interested in the Hi-Fi feature and also the first month was free, nothing to lose. I really like deezer as it seems they put a lot of effort in recommendations of playlist, artist and songs that may suit your tastes, also going on an artist page let me see the whole ranking of their most popular songs unlike Spotify just top 5 so I discovered loads of amazing songs because of these two incredible features.BUTTTTT I cannot login tried everything I’m on iPhone 13 Pro, IOS 15.5.Trying to login through app, Error - an error has occurred pops up. Trying to login through Google mail with the link nothing happens not even a message, the login screen stays the same. Going on the website and click launch app is the same as mail link login nothing happens.turned my phone off and on, deleted the app and reinstalled, went to iPhone storage and deleted the app from there and reinstalled, nothing helps.Guess I’ll use Deezer on my laptop

785
A
Runaway Baby
2 years ago
G
Runaway Baby
gasykamanjaRunaway Baby
asked in iOS
deezer down

L’application Deezer ne fonctionne plus malgré le bon identifiant et mot de passe ainsi qu une excellente connexion ici à Paris en France. Application déjà désinstallée puis réinstalléeQue faire ? Merci ! 

872
Jaime.Deezer
Community Manager
2 years ago
A
Runaway Baby
Andy.DenningtonRunaway Baby
asked in iOS
App wont work on my or y wife's iPhone????

App wont work on my or y wife's iPhone???? iv turned the Wi-Fi off and back on again - nothing!Iv closed the app down and opened it again - nothingiv uninstalled the app and reinstalled it - now cant log back in as it keeps saying ERROR????

977
Jaime.Deezer
Community Manager
2 years ago
M
Runaway Baby
M.j.g.poppeRunaway Baby
asked in iOS
iPhone login problem

I can’t seem to log in to my Deezer account on the iPhone app, but can still log in via web and smart tv. Is anyone else experiencing the same issue? i rebooted my phone, deleted the Deezer app and reinstalled. Nothing worked :(

602
Jaime.Deezer
Community Manager
2 years ago
E
Tiny Dancer
Elkin Jose Cardona DevozTiny Dancer
posted in iOS
The Deezer APP does not work in my Iphone

Hi Folks, I have a problem with my Deezer App. Does not work but in my Laptop is working well.Any suggestion about that.? Regards   

584
Jaime.Deezer
Community Manager
2 years ago
F
Runaway Baby
Flew82Runaway Baby
asked in iOS
songs and podcasts keep skipping and random music starts playing

This is driving me crazy! Also, why can’t I find any direct way to contact customer services for Deezer? 

522
F
Runaway Baby
2 years ago
A
Runaway Baby
AdvaitaRunaway Baby
asked in iOS
Van Deezer naar Deezer lijsten binnen Sonos

DagDe laatste weken kan ik binnen de Sonos omgeving geen Deezer nmr meer toevoegen aan PLaylists.In en uit loggen leverde niets op evenals de Deezer app binnen Sonos opnieuw installeren.Ik heb nog ruim voldoende data ruimte. Heeft iemand een oplossing?TnxsPieter

431
Yula
Moderator
2 years ago
S
Runaway Baby
Steve RogerRunaway Baby
asked in iOS
unable to claim my artist creator account

I can’t claim my creators profile, it says there’s something wrong with your artist request ! Every time i try to request, please reply fast it’s urgent 

583
S
Runaway Baby
2 years ago
D
Runaway Baby
DavidCh99Runaway Baby
asked in iOS
Where have the Mixes gone on the SONOS app?

Hi, I have updated the SONOS app to version 14.8.1 and I can no longer find the Deezer Mixes anywhere. I have Flow and the 6 “moods”, but the long list of mixes which are available on the Deezer app (Favourites>Mixes>Explore) are nowhere to be found in the SONOS app. Does anyone know where they have gone? Thanks!

1796
Superschlumpf
Deezer Legend
2 years ago
S
Runaway Baby
Suttisak SaengkhaiRunaway Baby
asked in iOS
Suttisak_93icloud.com

Suttisak_93icloud.com

638
Superschlumpf
Deezer Legend
2 years ago
D
Runaway Baby
Dave CaslinRunaway Baby
asked in iOS
Siri works for bands, but not songs

I have a Deezer Premium account (via a Family Account) “Hey Siri, play Led Zeppelin” works as expected.“Hey Siri, play Black Dog by Led Zeppelin” results in Siri saying “Ok, playing Black Dog” and then Deezer playing a completely random song, seemingly from my Flow List. This seems similar to problems I have on Deezer Desktop where searching for a given song shows a correct result list but then Deezer plays a random related song when I click to pay. I’m starting to question the point of paying for Premium if some of the basic perks of the service don’t work on any of my devices.

974
D
Runaway Baby
2 years ago
D
Runaway Baby
DmytroStrembetskyiRunaway Baby
asked in iOS
Ukrainian Translate

Hello there 👋 Is there any chance to have full Ukrainian translation for iOS app? 

542
D
Runaway Baby
2 years ago
O
Tiny Dancer
olga_suTiny Dancer
asked in iOS
App player constantly changing tracks in iOS app.

Every time I choose music to play in the app, it randomly switching to another music after few seconds playing music I`ve chosen. I`ve attached a video of my screen. 

1791
O
Tiny Dancer
2 years ago
B
Runaway Baby
Bartosh PrestonRunaway Baby
asked in iOS
favourite tracks not availbe when offline

Hey Everyone,since few weeks I have an issue with offline mode. When opening the app without internet connection, my favorites are gone although many of the tracks are available as part of some other playlist. I have seen this issue was also posted some time ago by someone with android. I am using iPhone with the latest app version  and it’s really annoying when you open the app being in the plane. When intervener is restored, complete list appears. It’s like the app was blocking an access to favorites because premium subscription  cannot be verified or simply a list cannot be synchronized.. please help. 

2727
Superschlumpf
Deezer Legend
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE