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Most of my downloaded songs desapear when internet is not avalilable like in flights

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Most of my downloaded songs desapear when internet is not avalilable like in flights. it has never hapenned in many years using Deezer. Putting in offline mode didnt work. I have a family subscription and my songs are saved in HIFI quality.

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YulaAnswer

Deezer Staff

Hello @Marcelo Blum,

Are you sure you have downloaded them properly?

Please check here: https://support.deezer.com/hc/en-gb/articles/115003884605-Listen-To-Deezer-Offline

(She/her) add your pronouns to your signature!

YulaAnswer

Deezer Staff

Hello @Marcelo Blum,

Are you sure you have downloaded them properly?

Please check here: https://support.deezer.com/hc/en-gb/articles/115003884605-Listen-To-Deezer-Offline

(She/her) add your pronouns to your signature!