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Most of my downloaded songs desapear when internet is not avalilable like in flights

  • April 24, 2023
  • 1 reply
  • 56 views
M
One Hit Wonder

Most of my downloaded songs desapear when internet is not avalilable like in flights. it has never hapenned in many years using Deezer. Putting in offline mode didnt work. I have a family subscription and my songs are saved in HIFI quality. 

Best answer by Yula

Hello @Marcelo Blum, 

Are you sure you have downloaded them properly? 

Please check here: https://support.deezer.com/hc/en-gb/articles/115003884605-Listen-To-Deezer-Offline

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1 reply

Yula
Deezer Staff
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  • Yula
  • Deezer Staff
  • Answer
  • April 25, 2023

Hello @Marcelo Blum, 

Are you sure you have downloaded them properly? 

Please check here: https://support.deezer.com/hc/en-gb/articles/115003884605-Listen-To-Deezer-Offline

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