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F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
Rudi
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  • Rudi
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 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

523 replies

D
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Before few days i updated my deezer windows app and after that it is crushing down every few minutes, what should i do? 
 

i have HI FI Deezer

 

thank you

 

Rudi
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We're actually discussing improvements in bug/app testing at the moment @LucSe 

I also have a personal project about to be launched. I'm thinking of a dedicated desktop app group here in the community where the selected few members can give topnotch feedback to our devs on the app. Would you be interested in taking part? It's a bit like this thread, but more of a small private area. One of our best developers is willing to participate whenever possible, so I thought this could be a win-win for us.

D
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The windows app just closes randomly every couple of hours. The most annoying fact is that it loses its position in a playlist so I have to search for that every time. Please, do something about it! Thanks! 

Rudi
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Hey @dkalman @Dmytro Grebinyk 

Sorry to hear that.

Could you please uninstall the app, search for %appdata and delete any Deezer folder you can find. Restart your computer and redownload the app from here, before reinstalling it:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let us know how it goes!

co5oos
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In windows app 5.10.0 everytime i open the queue the quality text (HiFi) becomes ‘low res’until i hover my cursor on the artwork.

The hotkeys are still not fixed when i alt+tab to another app and back to deezer, i still have to click on the app window before my hotkeys work again.

The ram usage is still too high.

If you have windows setup to turn off the screen after a given time, when you wake your screen up, the deezer app interface freezes completely, every button works. The only way to get it work is to minimize the app and bring it back.

The lyrics were broken in 5.0.0, app wouldnt follow the text, only after restart, seems to be fixed now.

These are all the bugs i’ve found so far. I hope i can help with this.

Images:

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L
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We're actually discussing improvements in bug/app testing at the moment @LucSe 

I also have a personal project about to be launched. I'm thinking of a dedicated desktop app group here in the community where the selected few members can give topnotch feedback to our devs on the app. Would you be interested in taking part? It's a bit like this thread, but more of a small private area. One of our best developers is willing to participate whenever possible, so I thought this could be a win-win for us.

Sure thing. Happy to help iron out bugs to have a better app.

A
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When I start a number in the Deezer app on my Mac its begins, than stops for a moment and then goes further. This is very annoying. Is there a way to avoid this?

Rudi
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Super thanks @co5oos very useful testing!

I'll be in touch @LucSe 

Hey @AndréZijlmans what version of the app are you using? Are you on Windows or Mac?

N
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Hi, I’m a new subscriber and I jumped right into Deezer Hifi but to be honest it really doesn’t make a good first impression right now due to how broken the navigation is on Windows 10. I’m on version 5.10.0. I noticed someone had the same problem I have right now before v5 but I still have these issues, and I’m on fresh install:

  • weird navigation backstack history.
  • navigating back sometimes does not go back to previous page, just scrolls in the same page.
  • clicking a navigation target sometimes doesn’t do anything (e.g. clicking Playlists), I have to click some other link first then click “Playlists” again for it to actually load the page.
  • going to Preferences sometimes just doesn’t work. I have to restart the app.
  • (while on Deezer Free) after an ad plays, I can’t play anything. Play button does not respond for both music and podcast. I have to restart the app.
A
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Hey Rudi, I am using version 4.34.0 (4.34.0.32) on a Mac.

JohnyV3
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  • weird navigation backstack history.
  • navigating back sometimes does not go back to previous page, just scrolls in the same page.

Got this too + app still randomly crashes. I had hope that 5.0 will fix that but no. :/

I think Deezer have to do a big rebuild of this app on Windows.

S
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Windows app spoils the enjoyment of listening to music. I’m tired and I don’t believe You can fix it.

I’ll go Tidal next month.

 

C
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Guys, with recent updates you broke Mac app 😞 Now I cannot:

  • keep the app in bg (whenever I click “close”, the app quits);
  • click toolbar icon to play/pause - clicking it now brings the app into foreground.

Now I have to Cmd-H to hide the window… Overall, app usage became very frustrating overall. I might not list all the cases, but please get it back :D 

G
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Deezer keeps recommending tracks even though I have already added them to my exclusions. This happens across all devices and platforms.

 

 

H
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Hi there. I can’t work out how to have Deezer 5.10.0 ‘Launch on Startup’ on my new Windows 10 machine (Dell, running Windows 10 Pro; version 21H1, OS build 19043.985; Windows Feature Experience Pack 120.2212.2020.0).
I’ve flicked the toggle on the app countless times
I tried to add it to the startup in Windows using the settings or even dragging a shortcut into the folder in Appdata but I can’t find a Deezer executable anywhere on the machine. Even though I’m listening to it as I type. Makes no sense to me.

A side-bar of the above is that I can’t put a shortcut to the app on my desktop, due not being able to find the damn executable.

The other annoyance is that I have Deezer pinned to the Taskbar (and the Start menu, but not on Start-up) but every now and then - at least once a day - it crashes and vanishes from the taskbar.
Often this is when I minimise, but also when I drag the app from screen 2 to screen 1, which involves crossing the taskbar as screen 2 is above screen 1.

A last point - this thread has 315 replies, but no way to do a text search in case an issue is already handled. A proper forum layout would make it more user-friendly for the customers.

C
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I have recently switched over to Deezer HIFI  and have noticed that I now get dropouts on a regular basis every 20 mins to 30 mins of streaming. I did not have this problem on the 320kbs service. I appreciate that the flac service requires more bandwidth to stream in high quality. I have a Virgin Media cable service (100 mbps)  I have contacted VM and they have confirmed that there is nothing wrong with my service . There is no one else in the house using the internet when this happens.

Just to confirm this I have switched back to the 320kbs and have had no dropouts for over 2 hours of streaming. I only use the desktop  app when the above happens.

Has any one else experienced this problem.

Kind regards coypu.

H
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Further to my note of a few hours ago, having rebooted since the last re-install of Deezer app, I have just managed to create a shortcut on the desktop.
Did it by dragging the Deezer tile in the Start menu up the menu and onto the desktop. Which means I now have added it to the startup folder as well.
And it launched on start-up.

Job’s a good ‘un!

Why it’s done it today and not before, I can only attribute to having posted in this forum!

Rudi
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Hey @neechee 

Thanks for the feedback. We're fixing the navigation controls, don't worry!

I've forwarded your comments.

Thanks for sharing your experience with us @Hockney are you on 5.20? That could be the reason!

Hey @corny the button is getting fixed soon, I've been following the progress of it internally - all good.

Our version 5 and above is much better to get things sorted.

Hi @coypu nice to hear from you again! Could you please confirm the version? Perhaps all you need is a fresh install. Removing the app and the Deezer folder from appdata and then restarting your computer before installing 5.20. I've got HiFi playing fine on my side - so it could also be a problem with the tracks. Give me more info if you can and we'll get to the bottom of it!

@AndréZijlmans you need to update it, that's the old version.

@GeezerGuy that shouldn't be an issue of the desktop app itself - but a problem with our recommendations. I'll forward your feedback and I'll request for your user-cache to be cleared to see if it helps.

@Sławek Romecki that's not very constructive, you didn't give us any details to see what's affecting you - sorry you feel that way!

@JohnyV3 try a fresh install, please. And don't forget to restart your Windows before downloading and installing the latest version. This one is much more stable!

C
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Hi Rudi,

Thanks for your comments Re: dropouts on hifi streaming. I have the app on my phone, but use the desktop app on my PC 99.9% of the time through my DAC/HIFI system when listening to Deezer. It’s under these listening conditions that I have experienced the dropouts using Chromium and Vivaldi browsers. The dropouts only last for about 10/15 secs then normal service resumes.

Where on the desktop app do I find out which version I’m using?

All the best

coypu.

Rudi
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It could be because we don't fully support the browsers @coypu but there's light at the end of the tunnel, it's on our radar.

To check for the version, have a look at the top left, Deezer, and About :relaxed:

C
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It could be because we don't fully support the browsers @coypu but there's light at the end of the tunnel, it's on our radar.

To check for the version, have a look at the top left, Deezer, and About :relaxed:

Hi Rudi,

I have just realized that in actual fact I use the Web Player and not the desktop app as the app is not compatible with Linux. I some how thought I was using the desktop app when streaming Deezer. :kissing_smiling_eyes:

Cheers

coypu  

N
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Userlevel 1

Hi again,

it seems that my previous navigation issues are resolved in 5.20.0, so thanks for that!

 

I still have playback issues. This also happens back in 5.10.0 but I didn’t mention it because the navigation issues were more annoying and this one sounds a bit more complicated to fix.

So what happens is, after a few tracks, the music will sometimes stutters/stopping for a few seconds/minutes. Or sometimes even stopping for good. I can try pausing/unpausing it for a temporary remedy but it will immediately stutter again. Another way is skipping to the next track and then clicks back to previous track, this will resolve the stuttering for the current track, but the next track or some tracks after it will have the same problem again.

Sometimes it even throws error, although not always:

 

I’ve already ruled out my connection since I’ve tested it with streaming something else and they run well. Also this doesn’t seem to happen on the mobile (iOS) app, only the desktop app.

Noam Asulin
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Yo everyone ! 

 

Here is my feedback so far based on 5.0.0/5.10.0 . (I know a new version is available , still didn’t get it ).

 

v5.0.0

 

  • Hearted a song won’t update 

  • Backward Navigation doesn’t work in a “Page error” (i.e. broken album page) . Actually they don’t work at all  

  • Removing an album from favorites won’t update unless I navigate to a different section and go back to albums

 

v5.10.0

  • Desktop app is crashing when dragging it up . See video :

https://drive.google.com/file/d/1BVp0CcyENA76SYW0XqA1IVECJce5e5JN/view?usp=sharing

 

  • Sharing an album from the desktop app is not possible (In a shape of widget .) . Assuming I want to share an album here in the forum I can do it only from deezer.com . When trying to share from the desktop app I get the following : 

But when I share from deezer.com I get the following which can be shared on the forum ( It appears as widget automatically 

 

 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
Z
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Hey guys. Sorry if I will ask something existent but it’s hard to choose the right keywords for a search of the issue.

Deezer for mac, Version 5.10.0 (5.10.0.41)

It happens quite often for me. When I open some artist in the evening and after the night I’m trying to play the first song from “Top tracks” it starts playing the third one for example.

On top of my head, I understand that during the night popularity could be changed, but the list is not updated (I guess there is some SSE technology, at least for fetching notifications, but seems like it’s not for other elements of the app). Or it is kind of a problem of “using array indexes as keys for React elements” if you know what I mean :) Maybe it’s better to use song id instead of the index of the element? 🙂 But unfortunately, I can’t reset it even if I try to open another artist and then return back to the previous one. It requires to restart the application to reset the order of the “Top tracks” list.

That’s all. Thank you!

V
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Anyone else having issue that moving window crashes the app? This is in windows 10, app version 5.20.0. Tried reinstalling but that didn’t help

crash_gif

 

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