Answered

Why does Chromecast not work?

S

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

 

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Best answer by Yula 27 February 2022, 13:09

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111 replies

Placido09
Userlevel 6
Badge +2

Yula, can you please tell us what the situation is regarding the Chromecast fix? It is now the 14th day that the function has ceased to function. For example, for me, it is the only way to take full advantage of hifi quality and that is why I subscribed to Deezer. Now I'm paid for something that doesn't work and I can't use it. Can you please tell us all how much longer we have to wait?

Crazy about music
B

Personally, I gave up: I now switched to Tidal and discontinued the Deezer paid account.

B

I have the same issue. Chromecast not working since yesterday. App is not playing on other devices. Other chromecast enabled apps work fine. Deezer, please fix this! It is obviously an app bug

K
Userlevel 3
Badge +1

I speaked with Deezer support. They are working to solve the issue

dee_dirk
Rank
Userlevel 7
Badge +8

@kid-a78 

Try this: LMGTFY

[he/him] Flowjob? Take it from deezer.
Yula
Rank
Userlevel 7
Badge +4

Hello everybody! :hugging:

This was reported but unfortunately I have not heard back from the development team. I have follow everyone in this post. :pray_tone3:

Can you please send me a Private message with your user ID and the devices you cast to and from. I will relaunch the report with your information. 

:bangbang: Please do not share the info on your account on this thread :bangbang:

 

She/her
N
Userlevel 1
Badge

Hello! Since yesterday we can’t connect to our Chromecast. (It is a Deezer issue because Spotify works🙁) 

We deleted the app, changed password but still nothing! 
 

 

R
Userlevel 5
Badge +2

At this point I wouldn’t hold out hope for a fix here. It’s not an app issue since installing old versions of the app doesn’t fix the problem, but a back-end / authentication issue between Deezer and Google. Since it doesn’t affect the majority of Deezer’s users I’m afraid aesthetic tweaks and quick-win new features will continue to be prioritized by a struggling development team over core functionality like HiFi device support, which is what I consider this to be.

B

Chromecast streaming has stopped working for a more than a week now. Please fix this Deezer! Casting is the main reason to have (paid) subscription. Casting was never great, but usually acceptable. Now that it has stopped altogether I’m considering switching to another service. 

R
Userlevel 5
Badge +2

As an update to my question, I can confirm that after installing the latest Deezer update (7.03.43) this morning, my Chromecast Audio works once again. However, my Gen 1 Chromecast (cast firmware: 1.36.159268) still doesn't work. The symptoms are the same as before - Deezer app says it's connecting, just a few more seconds, then times out after 60 seconds. The Chromecast appears to be triggered, but the screen stays black and Deezer doesn't start on it. It too times out and reverts to its screen saver after about a minute. 

 

@Yula Can you please get an update from the developers on this?

Placido09
Userlevel 6
Badge +2

I'm beginning to wonder if Deezer will ever work again via Chromecast. So I created an account on Tidal and copied my entire library through Soundiiz, and I now have a 30-day trial hifi version, and playing via Chromecast works just fine.

Crazy about music
K
Userlevel 3
Badge +1

This morning, Deezer Chromecast is working. From iPad to JBL soundbar.

I didn't try from Android to Pioneer speaker. 

I will try during the day

L

And still nothing working with my Harman Kardon speakers. This is ridiculous, I had the bad idea to purchase a one year family subscription, and I can't use it for 3 months. Needless to say that I will never spend a cent on Deezer for the rest of my life. 

R
Userlevel 5
Badge +2

Looks like I'm going to have to take this back, at least partially. I just tried casting to my Chromecast dongle (1st generation, firmware 1.36.159268) and it failed. Rebooting the dongle didnt help. My Google TV devices still work...

Placido09
Userlevel 6
Badge +2

Yes! The fifth day!!! of their service is not fully operational and Deezer has still not commented on this, which I consider to be scandalous behaviour towards his paying customers! I set up an account on Tidal and I'm transferring all the performers and playlists there. I expect compensation from Deezer.

Crazy about music
D

@Yula 

 

Interestingly if I set the default speaker for my LG WK7 speaker to another speaker (just using the LG for voice commands and the other speaker to actually play the music) it works. Definitely seems to be an issue with some devices on gen 1 cast firmware 

K
Userlevel 1

I have been having this issue, as reported several times here, since February, with LG speaker. I have now had to buy a different speaker. Thanks for nothing Deezer, such poor service.

Placido09
Userlevel 6
Badge +2

Since Rudi left, communication that the Deezer side has deteriorated rapidly and now that this is a really big problem, it is zero. Very disappointing for me.

Crazy about music
A

Deezer doesn't work withs googlecast audio devices since months.

  • Google Chromecast Audio 1.56.281627
  • Teufel Raumfeld Connector 1.28.102057

I canceled my subscription again.

Deezer worked yesterday/sometimes with

  • Google Chromecast Video 2. Gen.  1.56.275994

.. but that's not useful to hear with a Video Device with turned on TV

Placido09
Userlevel 6
Badge +2

It's now 7 days since I can't fully use the service I subscribed to.

Crazy about music
Yula
Rank
Userlevel 7
Badge +4

Again…@yula? How many times do we have to do that? 

Just once!

She/her
K
Userlevel 3
Badge +1

I have the same problem in some devices from 3 days! I don’t have deezer playing on other device.

if I play deezer on my phone, I don’t have any problems. If I try to cast on chromecast devices, I have errror!

Placido09
Userlevel 6
Badge +2

I also can't get Deezer through Chromecast, the other apps are working, something must have happened.

Crazy about music
K
Userlevel 3
Badge +1

Hello everybody! :hugging:

This was reported but unfortunately I have not heard back from the development team. I have follow everyone in this post. :pray_tone3:

Can you please send me a Private message with your user ID and the devices you cast to and from. I will relaunch the report with your information. 

:bangbang: Please do not share the info on your account on this thread :bangbang:

 

 

I opened a request to help center two weeks ago. I sent an email this morning.

Your colleague said me that they are working to the issue.

Do you want my id anyway? 

K
Userlevel 3
Badge +1

Hello everybody! :hugging:

This was reported but unfortunately I have not heard back from the development team. I have follow everyone in this post. :pray_tone3:

Can you please send me a Private message with your user ID and the devices you cast to and from. I will relaunch the report with your information. 

:bangbang: Please do not share the info on your account on this thread :bangbang:

 

Hi @Yula , I tried my best but couldn't figure out how to send a private message here?

You can click here: @Yula then in the next page you can click on button to send message

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