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Why does Chromecast not work?


I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

 

Best answer by Yula

Hello everybody, unfortunately no news yet. 

Please send an email to our Support here: 

https://support.deezer.com/hc/en-gb/requests/new

They will add you to the list of affected users and you will receive an email when the problem is solved! 

 

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111 replies

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  • Tiny Dancer
  • 55 replies
  • July 17, 2022

I have Deezer from 2010.

I have my catalogue. And i have to use a service to migrate.

Then I use Google assistant that support only Deezer or Spotify. But I don't like Spotify.

But if the situation don't change, I will have to left Deezer for Spotify 


Placido09
Lucky Star
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  • Lucky Star
  • 279 replies
  • July 17, 2022

*I mean a clearer menu


Placido09
Lucky Star
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  • Lucky Star
  • 279 replies
  • July 17, 2022

Deezer is certainly clearer and has better recommendations. That's the end of it. Tidal is cheaper, has Tidal connect, gapless, playlist folders and record labels information. If you learn to work with it, there's no reason to go back.


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  • Lover
  • 228 replies
  • July 17, 2022
Placido09 wrote:

Why do you want to change the speaker, why not change the provider? Deezer isn't the only player on the market. I went to Tidal.

How do you find Tidal to be compared to Deezer? Although I've been a subscriber since 2016 I'm thinking about moving on as well, since there's no point in having a HiFi service that I can't use.


Placido09
Lucky Star
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  • Lucky Star
  • 279 replies
  • July 17, 2022

Why do you want to change the speaker, why not change the provider? Deezer isn't the only player on the market. I went to Tidal.


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  • Tiny Dancer
  • 55 replies
  • July 17, 2022
Kevin.Rainey wrote:

I have been having this issue, as reported several times here, since February, with LG speaker. I have now had to buy a different speaker. Thanks for nothing Deezer, such poor service.

@Yula 


I have been having this issue, as reported several times here, since February, with LG speaker. I have now had to buy a different speaker. Thanks for nothing Deezer, such poor service.


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  • Tiny Dancer
  • 55 replies
  • July 17, 2022

Hi,

now I would to say one thing.

At the beginning of this issue, I had a work around to use my pioneer speaker. I had to cast to group with speaker inside.

Good, NOW, from one week, also this possibility doesn’t work! Instead to fix the bug, Deezer worst the issue. Good Guys. That all for a paid service! 
 

@Yula 


  • 1 reply
  • July 11, 2022

Deezer doesn't work withs googlecast audio devices since months.

  • Google Chromecast Audio 1.56.281627
  • Teufel Raumfeld Connector 1.28.102057

I canceled my subscription again.

Deezer worked yesterday/sometimes with

  • Google Chromecast Video 2. Gen.  1.56.275994

.. but that's not useful to hear with a Video Device with turned on TV


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  • Tiny Dancer
  • 55 replies
  • July 8, 2022

@Yula 

Up


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  • Lover
  • 228 replies
  • July 5, 2022

At this point I wouldn’t hold out hope for a fix here. It’s not an app issue since installing old versions of the app doesn’t fix the problem, but a back-end / authentication issue between Deezer and Google. Since it doesn’t affect the majority of Deezer’s users I’m afraid aesthetic tweaks and quick-win new features will continue to be prioritized by a struggling development team over core functionality like HiFi device support, which is what I consider this to be.


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  • Tiny Dancer
  • 55 replies
  • July 4, 2022
distantdave wrote:

@Yula

 

Interestingly if I set the default speaker for my LG WK7 speaker to another speaker (just using the LG for voice commands and the other speaker to actually play the music) it works. Definitely seems to be an issue with some devices on gen 1 cast firmware 

 

I think that you will not have answer at your problem.

I ask help to deezer about this issue from January and for now there is the same problem. All other service work fine


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  • Tiny Dancer
  • 55 replies
  • July 4, 2022
Yula wrote:

Hey @kid-a78, I am so sorry but we still don’t have any news on this fix! :(

it’s not possible…...


Yula
Moderator
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  • Moderator
  • 3211 replies
  • July 4, 2022

Hey @kid-a78, I am so sorry but we still don’t have any news on this fix! :(


  • Runaway Baby
  • 2 replies
  • July 4, 2022

@Yula 

 

Interestingly if I set the default speaker for my LG WK7 speaker to another speaker (just using the LG for voice commands and the other speaker to actually play the music) it works. Definitely seems to be an issue with some devices on gen 1 cast firmware 


  • Runaway Baby
  • 2 replies
  • July 3, 2022

Same issue for me. All my Google home speakers working fine but my LG WK7 which has Gen 1 cast firmware doesn't work. It says "ok playing (insert band name) on Deezer", then nothing happens 


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  • Tiny Dancer
  • 55 replies
  • June 21, 2022

Hi @Yula ,

do you have any news about the fix?

 

Thank you


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  • Tiny Dancer
  • 55 replies
  • June 7, 2022
Superschlumpf wrote:
kid-a78 wrote:

Deezer closed my subscription!

They don’t give me a free pass until they fix the bug. But they close my subscription!!!!!!!

I can’t believe!

Please contact the support team. They will check it and tell you if there’s a reason like for example a payment problem. 
https://support.deezer.com/hc/en-gb/requests/new

 

 

I solved with support team

Now i will wait that dev team will fix the bug


Superschlumpf
Deezer Legend
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  • Deezer "Sonos Master" Legend
  • 404 replies
  • June 7, 2022
kid-a78 wrote:

Deezer closed my subscription!

They don’t give me a free pass until they fix the bug. But they close my subscription!!!!!!!

I can’t believe!

Please contact the support team. They will check it and tell you if there’s a reason like for example a payment problem. 
https://support.deezer.com/hc/en-gb/requests/new


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  • Tiny Dancer
  • 55 replies
  • June 7, 2022

Deezer closed my subscription!

They don’t give me a free pass until they fix the bug. But they close my subscription!!!!!!!

I can’t believe!


Placido09
Lucky Star
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  • Lucky Star
  • 279 replies
  • June 6, 2022

My annual subscription is over and I haven't renewed it. I'm willing to forgive Deezer for many shortcomings and basically zero progression, but if I can't even stream it, then it's useless to me.


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  • Tiny Dancer
  • 55 replies
  • June 6, 2022

Do you have any news!!!!!!! It’s past another month! It’s not possible.

You have to give us free pass until you don’t fix!

 


  • Tiny Dancer
  • 2 replies
  • May 23, 2022

And still nothing working with my Harman Kardon speakers. This is ridiculous, I had the bad idea to purchase a one year family subscription, and I can't use it for 3 months. Needless to say that I will never spend a cent on Deezer for the rest of my life. 


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  • Lover
  • 228 replies
  • May 19, 2022

I just installed the latest version this morning. It's still not working with my Gen 1 Chromecast...


Paolo Geraldo
Tiny Dancer

To whom it concerns, I have no issues casting to a Chromecast Audio from the Deezer Android app, most recent updates on both devices.