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Why does Chromecast not work?



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Userlevel 6
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Since Rudi left, communication that the Deezer side has deteriorated rapidly and now that this is a really big problem, it is zero. Very disappointing for me.

Userlevel 7
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Hey everybody!

Yes, I have noticed in other threads too that Chromecast does not seem to work, especially on Harman Kardon. We have reported it to our technical team. 

I will keep you posted on the developments. 

Userlevel 3
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Hey everybody!

Yes, I have noticed in other threads too that Chromecast does not seem to work, especially on Harman Kardon. We have reported it to our technical team. 

I will keep you posted on the developments. 

I have problems with Pioneer speaker. When I try to cast, also I have app crash

Userlevel 6
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I also have a problem on the Pioneer streamer

Userlevel 3
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@Yula do you have any news? It’s not possible. Are two weeks I can’t use my Pioneer Speaker

Userlevel 6
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It's now 7 days since I can't fully use the service I subscribed to.

Userlevel 1
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Hey everybody!

Yes, I have noticed in other threads too that Chromecast does not seem to work, especially on Harman Kardon. We have reported it to our technical team. 

I will keep you posted on the developments. 

Any news yet? @Yula 

Chromecast streaming has stopped working for a more than a week now. Please fix this Deezer! Casting is the main reason to have (paid) subscription. Casting was never great, but usually acceptable. Now that it has stopped altogether I’m considering switching to another service. 

I can’t cast to my NAD AMP1. Pleas respond, I don’t want to leave Deezer, but I see no advantages in it if I can not cast my music hifi. 

Userlevel 3
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Chromecast streaming has stopped working for a more than a week now. Please fix this Deezer! Casting is the main reason to have (paid) subscription. Casting was never great, but usually acceptable. Now that it has stopped altogether I’m considering switching to another service. 

What speaker device?

I have 2 Harman/Kardon Omni20+ speakers

Userlevel 6
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I'm beginning to wonder if Deezer will ever work again via Chromecast. So I created an account on Tidal and copied my entire library through Soundiiz, and I now have a 30-day trial hifi version, and playing via Chromecast works just fine.

Userlevel 3
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I'm beginning to wonder if Deezer will ever work again via Chromecast. So I created an account on Tidal and copied my entire library through Soundiiz, and I now have a 30-day trial hifi version, and playing via Chromecast works just fine.

I think that I will transfer to Spotify. I tried with Spotify premium account and Chromecast work fine 

I was also seeing soundiiz. I have to understand how transfer all my family profiles

Userlevel 3
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Yesterday evening, on iOS, Deezer didn't find a Chromecast audio in my local network.

I also have problems with Google assistant with Deezer. Assistant sometimes don't find devices or groups

 

This is the situation. Well done

Still nothing. Just installed an update, but that did not seem to focus on fixing the actual problem. Going to try out Tidal. Also annoying that Deezer can’t seem to be bothered at all. 

Userlevel 7
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Hello everybody! :hugging:

This was reported but unfortunately I have not heard back from the development team. I have follow everyone in this post. :pray_tone3:

Can you please send me a Private message with your user ID and the devices you cast to and from. I will relaunch the report with your information. 

:bangbang: Please do not share the info on your account on this thread :bangbang:

 

Userlevel 3
Badge +1

Hello everybody! :hugging:

This was reported but unfortunately I have not heard back from the development team. I have follow everyone in this post. :pray_tone3:

Can you please send me a Private message with your user ID and the devices you cast to and from. I will relaunch the report with your information. 

:bangbang: Please do not share the info on your account on this thread :bangbang:

 

 

I opened a request to help center two weeks ago. I sent an email this morning.

Your colleague said me that they are working to the issue.

Do you want my id anyway? 

Userlevel 3
Badge +1

Hello everybody! :hugging:

This was reported but unfortunately I have not heard back from the development team. I have follow everyone in this post. :pray_tone3:

Can you please send me a Private message with your user ID and the devices you cast to and from. I will relaunch the report with your information. 

:bangbang: Please do not share the info on your account on this thread :bangbang:

 

Hi @Yula , I tried my best but couldn't figure out how to send a private message here?

Userlevel 3
Badge +1

Hello everybody! :hugging:

This was reported but unfortunately I have not heard back from the development team. I have follow everyone in this post. :pray_tone3:

Can you please send me a Private message with your user ID and the devices you cast to and from. I will relaunch the report with your information. 

:bangbang: Please do not share the info on your account on this thread :bangbang:

 

Hi @Yula , I tried my best but couldn't figure out how to send a private message here?

You can click here: @Yula then in the next page you can click on button to send message

Userlevel 7
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Hey @kid-a78, yes you can send them anyways so I can add them to the list of affected users, thanks. 

Userlevel 5
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As an observation, this doesn't appear to be an issue with Cromecast in general but with specific third-party implementations of Chromecast. I have an actual Chromecast dongle, a Chromecast Audio dongle and a Chromecast with Google TV dongle, all from Google, and all work fine. I can also cast to my Sony TV which has the Google TV OS. It's a current model and presumably has the current Google TV OS, whereas I suspect some receivers and soundbars might not be updating anore it'll they're not current. 

Userlevel 3
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As an observation, this doesn't appear to be an issue with Cromecast in general but with specific third-party implementations of Chromecast. I have an actual Chromecast dongle, a Chromecast Audio dongle and a Chromecast with Google TV dongle, all from Google, and all work fine. I can also cast to my Sony TV which has the Google TV OS. It's a current model and presumably has the current Google TV OS, whereas I suspect some receivers and soundbars might not be updating anore it'll they're not current. 

Yes it is. But all others services (Spotify, tidal, tune in, castbox ecc....) Work fine with all devices.

More I have random problems with Chromecast audio devices, groups and sometimes, Google assistant on nest hub don't find devices when I ask it to play music from Deezer

Userlevel 5
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I think the issue you're experiencing has to do with your HK Chromecast implementation and not Deezer. Deezer is still working with all of my Chromecast devices. 

Userlevel 6
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I think the issue you're experiencing has to do with your HK Chromecast implementation and not Deezer. Deezer is still working with all of my Chromecast devices. 

I have a Pioneer, for example, and all Chromecast services work, and the only Deezer stopped working 10 days ago..

Userlevel 5
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Looks like I'm going to have to take this back, at least partially. I just tried casting to my Chromecast dongle (1st generation, firmware 1.36.159268) and it failed. Rebooting the dongle didnt help. My Google TV devices still work...

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