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One Hit Wonder
Sanjeev Das
One Hit Wonder
Feb 4, 2022 9:18 PM UTC
Answered

Why does Chromecast not work?

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

 

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    Yula
    YulaAnswer
    Deezer Staff
    Feb 27, 2022 12:09 PM UTC

    Hello everybody, unfortunately no news yet. 

    Please send an email to our Support here: 

    https://support.deezer.com/hc/en-gb/requests/new

    They will add you to the list of affected users and you will receive an email when the problem is solved! 

     

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    111 replies

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    Rising Star
    kid-a78
    Rising Star
    Feb 12, 2022 4:30 PM UTC

    I speaked with Deezer support. They are working to solve the issue

      Placido09
      Hitmaker
      Placido09
      Hitmaker
      Feb 12, 2022 4:39 PM UTC

      🙏

      Crazy about music
      Roadie
      ha64_ams
      Roadie
      Feb 13, 2022 4:59 PM UTC

      Now deezer is mostly used for streaming in high Quality through chromecast… how is it possible that this option is broken? Why did you break a good working option?? Fix it! This is not a free app… we pay you good money for this!!

      Rising Star
      kid-a78
      Rising Star
      Feb 13, 2022 5:06 PM UTC

      We are waiting that Deezer developer fix this issue.

      I suggest also you to open request to Deezer support

      Placido09
      Hitmaker
      Placido09
      Hitmaker
      Feb 13, 2022 5:20 PM UTC

      Third day I can't stream via Chromecast and therefore listen to Deezer. Can someone please make this official?

      Crazy about music
      Rising Star
      kid-a78
      Rising Star
      Feb 13, 2022 6:09 PM UTC

      I'm sorry. I can't

      Rising Star
      kid-a78
      Rising Star
      Feb 15, 2022 10:46 AM UTC

      do you still have the issue?

        Placido09
        Hitmaker
        Placido09
        Hitmaker
        Feb 15, 2022 11:04 AM UTC

        Yes! The fifth day!!! of their service is not fully operational and Deezer has still not commented on this, which I consider to be scandalous behaviour towards his paying customers! I set up an account on Tidal and I'm transferring all the performers and playlists there. I expect compensation from Deezer.

        Crazy about music
          Rising Star
          Nussie800
          Rising Star
          Feb 15, 2022 11:20 AM UTC

          Still not able to stream Chromecast. Getting really frustrated. It is a paying service. Free Spotify works perfectly…. Still hoping that Deezer will fix it soon. 

          Rising Star
          kid-a78
          Rising Star
          Feb 15, 2022 11:27 AM UTC

          Have you opened a report to deezer help center?

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