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One Hit Wonder
Sanjeev Das
One Hit Wonder
February 4, 2022
Answered

Why does Chromecast not work?

  • February 4, 2022
  • 111 replies
  • 4400 views

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

 

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    Best answer by Yula

    Hello everybody, unfortunately no news yet. 

    Please send an email to our Support here: 

    https://support.deezer.com/hc/en-gb/requests/new

    They will add you to the list of affected users and you will receive an email when the problem is solved! 

     

    111 replies

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    Rising Star
    Nussie800
    Rising Star
    February 15, 2022

    Yes I reported it to Deezer with a request. 

      Rising Star
      kid-a78
      Rising Star
      February 15, 2022

      i also did this. We hope they solve

      Roadie
      Dmitry Gr
      Roadie
      February 15, 2022

      since 12 Feb 2022 i also can’t transfer music from Deezer App (android phone and tablet) to Chromecast device (old model), connected to my AV receiver HDMI input: grey screen on TV and rolling circle on the phone only, then nothing. But it works with (new) Harman Kardon Oasis Citation device with builtin Chromecast support. No reaction to my request in Google Play. :disappointed_relieved:

        Rising Star
        kid-a78
        Rising Star
        February 15, 2022

        since 12 Feb 2022 i also can’t transfer music from Deezer App (android phone and tablet) to Chromecast device (old model), connected to my AV receiver HDMI input: grey screen on TV and rolling circle on the phone only, then nothing. But it works with (new) Harman Kardon Oasis Citation device with builtin Chromecast support. No reaction to my request in Google Play. :disappointed_relieved:

        I think that the issue is randomic.

        I try with pioneer speaker with old Chromecast version and don't work ever.

        Than I try with nest hub and sometimes don't work, sometimes work. More times don't work

        Rising Star
        kid-a78
        Rising Star
        February 16, 2022

        Do you have any news?

        Placido09
        Hitmaker
        Placido09
        Hitmaker
        February 16, 2022

        Since Rudi left, communication that the Deezer side has deteriorated rapidly and now that this is a really big problem, it is zero. Very disappointing for me.

        Crazy about music
          Yula
          Deezer Staff
          Yula
          Deezer Staff
          February 16, 2022

          Hey everybody!

          Yes, I have noticed in other threads too that Chromecast does not seem to work, especially on Harman Kardon. We have reported it to our technical team. 

          I will keep you posted on the developments. 

          (She/her) add your pronouns to your signature!
            Rising Star
            kid-a78
            Rising Star
            February 16, 2022

            Hey everybody!

            Yes, I have noticed in other threads too that Chromecast does not seem to work, especially on Harman Kardon. We have reported it to our technical team. 

            I will keep you posted on the developments. 

            I have problems with Pioneer speaker. When I try to cast, also I have app crash

            Placido09
            Hitmaker
            Placido09
            Hitmaker
            February 16, 2022

            I also have a problem on the Pioneer streamer

            Crazy about music
              Rising Star
              kid-a78
              Rising Star
              February 17, 2022

              @Yula do you have any news? It’s not possible. Are two weeks I can’t use my Pioneer Speaker

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